Ratings based on 122 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Apr 4, 2017
No thank you . I think this is not something I want to do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, restful vacation!

Posted Mar 19, 2017
What a great holiday destination and great hotel! We were looking for a restful location with great history and great amenities and we found it at the Four Seasons! The sunsets were amazing, the staff and meals top notch, the rooms fantastic and the location was perfect. My husband and I did a lot of hiking and we loved the location of the hotel-just out of Santa Fe and easy to reach the national park, Los Alamos and other highlights of the area. The Four Seasons staff were lovely and demonstrated great customer service! We are from Canada and were welcomed to the area by everyone we met. I cannot wait to return! I would recommend this resort to others- you will not be disappointed!
Comment from Hotel Management
Mar 19, 2017 by Tim Riley, Rooma Assistant Manager, Hotel Management
Thank you very much for the wonderful comments. We are glad you enjoyed your visit to Rancho Encantado. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cumbria, UK

Brilliant ranch hotel with amazing customer servic

Posted Mar 11, 2017
This has to be our best hotel experience ever. The location was perfect. Set about 5 miles north of Santa Fe. It was so peaceful. The sky was amazing. The resort was maintained to an exceptionally high standard and the staff couldnt do more to help.
Comment from Hotel Management
Mar 19, 2017 by Tim Riley, Rooms Assistant Manager, Hotel Management
Thank you very much for the wonderful comments. We are glad you enjoyed your visit to Rancho Encantado. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from r, SW Florida

Fabulous hotel located 10 min outside Santa Fe

Posted Mar 10, 2017
Our room was upgraded to the summit suite bc of some confusion by the resort regarding our arrival date. We had a fabulous time. Ate in Terra Restaurant twice. We used one of their fleet Mercedes. Craig and Gabby in the bar/restaurant were amazing. Scotty at the front desk was helpful. Rocky the bellman drove us into town one day and provided us info on the area. Will definitely go back!
Comment from Hotel Management
Mar 19, 2017 by Tim Riley, Rooms Assistant Manager, Hotel Management
Thank you very much for the wonderful comments. We are glad you enjoyed your visit to Rancho Encantado. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Private and peaceful

Posted Mar 1, 2017
Will definitely be returning to the Four Seasons Santa Fe! This is a great place to stay...just outside the city. The rooms are gracious and the fireplaces make them even more inviting. The surrounding area is so peaceful and the staff are very friendly and accommodating.
Comment from Hotel Management
Mar 19, 2017 by Tim Riley, Rooms Assistant Manager, Hotel Management
Thank you very much for the wonderful comments. We are glad you enjoyed your visit to Rancho Encantado. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from S.

Everything was fabulous except outdoor spa condit.

Posted Feb 28, 2017
Love this Four Seasons! My only complaint is the steam room was filthy and way too hot. I love a good steam, but this one was unbearable. I got a heat rash! The jacuzzi was filthy as well and grounds workers were just outside the fence working. On an early Sunday morning. Loved the hotel just not the spa.
Comment from Hotel Management
Mar 19, 2017 by Tim Riley, Rooms Assistant Manager, Hotel Management
Thank you for your comments. I am sorry to hear that your spa experience was less than stellar. I have relayed your concerns to our Spa Director and Director of Engineering. We hope to see you again so we can make your next experience a better one.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin Tx

It was so peaceful

Posted Feb 23, 2017
Beautiful area, comfortable room, lots of space, lovely staff. Only recommendation: the rooms could use microwaves.
Comment from Hotel Management
Feb 23, 2017 by Tim - Rooms Assistant Manager, Hotel Management
Thank you very much for your nice comments. We are so glad you enjoyed your stay. We do have a supply of microwaves to borrow, please let us know when you want to visit again and we will be glad to set one up in your room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Feb 12, 2017
We really enjoyed our stay at Four Seasons Hotel. Our suite was beautiful with very comfortable beds. The staff was very friendly. The views were spectacular. Highly recommended. The restaurant was excellent. In room dinning very good but only very few options.
Comment from Hotel Management
Feb 23, 2017 by Tim - Rooms Assistant Manager, Hotel Management
Thank you very much for your nice comments. We are so glad you enjoyed your stay. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Birthday Getaway

Posted Dec 12, 2016
We went for a long weekend to celebrate a birthday and relax before the rush of the Holidays hits. This was exactly what we needed! Amazing resort, amazing staff and overall Rancho Encantado is the epitome of Four Seasons guest satisfaction.
Comment from Hotel Management
Dec 13, 2016 by Emilio Padilla, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager
3 out of 5
by A verified traveler from Dallas

Great Location, Not Four Seasons Standards

Posted Dec 7, 2016
Pros: Spa
Cons: Common areas, and restaurant. Since the resort is a distance the restaurant should offer a more diverse menu.
I was so looking forward to experiencing Four Seasons Resort Rancho Encantado and I was extremely dissapointed. The resort does not live up to the Four Seasons standards I have come to expect. The staff, common areas and restaurant was lack luster and fell short. On a positive note: The Spa is Incrediable and should not be missed. The location is beautiful and private. Can't say I would go back.
Comment from Hotel Management
Dec 8, 2016 by Emilio Padilla, Hotel Management
Dear Randolph, Thank you for taking the time to share your thoughts regarding your recent stay with us. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager