I was so looking forward to experiencing Four Seasons Resort Rancho Encantado and I was extremely dissapointed. The resort does not live up to the Four Seasons standards I have come to expect. The staff, common areas and restaurant was lack luster and fell short.
On a positive note: The Spa is Incrediable and should not be missed. The location is beautiful and private. Can't say I would go back.
Comment from Hotel Management
Dec 8, 2016 by Emilio Padilla, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager