Ratings based on 116 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin Tx

It was so peaceful

Posted Feb 23, 2017
Beautiful area, comfortable room, lots of space, lovely staff. Only recommendation: the rooms could use microwaves.
Comment from Hotel Management
Feb 23, 2017 by Tim - Rooms Assistant Manager, Hotel Management
Thank you very much for your nice comments. We are so glad you enjoyed your stay. We do have a supply of microwaves to borrow, please let us know when you want to visit again and we will be glad to set one up in your room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Feb 12, 2017
We really enjoyed our stay at Four Seasons Hotel. Our suite was beautiful with very comfortable beds. The staff was very friendly. The views were spectacular. Highly recommended. The restaurant was excellent. In room dinning very good but only very few options.
Comment from Hotel Management
Feb 23, 2017 by Tim - Rooms Assistant Manager, Hotel Management
Thank you very much for your nice comments. We are so glad you enjoyed your stay. We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Birthday Getaway

Posted Dec 12, 2016
We went for a long weekend to celebrate a birthday and relax before the rush of the Holidays hits. This was exactly what we needed! Amazing resort, amazing staff and overall Rancho Encantado is the epitome of Four Seasons guest satisfaction.
Comment from Hotel Management
Dec 13, 2016 by Emilio Padilla, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager
3 out of 5
by A verified traveler from Dallas

Great Location, Not Four Seasons Standards

Posted Dec 7, 2016
Pros: Spa
Cons: Common areas, and restaurant. Since the resort is a distance the restaurant should offer a more diverse menu.
I was so looking forward to experiencing Four Seasons Resort Rancho Encantado and I was extremely dissapointed. The resort does not live up to the Four Seasons standards I have come to expect. The staff, common areas and restaurant was lack luster and fell short. On a positive note: The Spa is Incrediable and should not be missed. The location is beautiful and private. Can't say I would go back.
Comment from Hotel Management
Dec 8, 2016 by Emilio Padilla, Hotel Management
Dear Randolph, Thank you for taking the time to share your thoughts regarding your recent stay with us. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager
5 out of 5
by A verified traveler

Amazing resort

Posted Nov 16, 2016 on Hotels
Amazing room (casitas) wood burning fireplace in room, heated flooring, best room service ever. Truly a 5 star Resort
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Off season issues

Posted Nov 1, 2016
Pros: Everyone working there was very nice and courteous. The hotel had gorgeous views and the rooms were very private.
Cons: Understaffed
It seems that they were short staffed. One night the only restaurant at the hotel (which is 10 miles from town) was closed. No notice given to their guests. The next night, there had to be at least 12 tables occupied at the restaurant, but only 1 waiter and 1 helper working the floor. Half our meal was spent without anything to drink as the only server was literally running between tables.
Comment from Hotel Management
Nov 2, 2016 by Emilio Padilla, Hotel Management
Dear Beth Ann Thank you for taking the time to share your thoughts regarding your recent stay with us. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager
3 out of 5
by A verified traveler

Service

Posted Oct 17, 2016
Nice room. But comparing to other 5 stay hotel stays the services are not that of a a 5 star. Especially for the cost of the room.
Comment from Hotel Management
Oct 19, 2016 by Emilio Padilla, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. By bringing your concerns to our attention you assist us in recognizing areas of improvement so that we can provide you and our future guests with an environment that you anticipate and, indeed, should receive at a Four Seasons Resort. Once again, thank you for your valuable feedback. Your comments, both constructive and positive, are very much appreciated. I do hope we will have the opportunity to welcome you back in the future for another getaway. If we do have the pleasure of having you as our guests again, I have every confidence that your next stay will be flawless. Thank you Emilio Padilla Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome retreat away from Santa Fe.

Posted Oct 15, 2016
The spa was really great. But what makes this place great is the adventure partners who guide hikes and trail rides. Carol was our guide and she was totally awesome!
Comment from Hotel Management
Oct 19, 2016 by Emilio Padilla, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager
4 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
The facilities were beautiful. The rooms very comfortable. The room was a little dark. Furnishings were wonderful. Would like to see pet waste disposal areas around the property. Room service was prompt. Staff were extremely kind and helpful. They really added to the overall stay.
Comment from Hotel Management
Oct 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager
5 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Great hotel outside of Santa Fe.

Posted Aug 27, 2016
Pros: Beautiful, quiet outside of Santa Fe.
Location: Outside of Santa Fe in isolated quiet area.
Excellent service and friendly staff. Requested an upgrade to larger room at check in and was accommodated at a reasonable rate. Beautiful Casita with Bedroom, Living room with fireplace, full bathroom and half bath.
Comment from Hotel Management
Sep 3, 2016 by Emilio Padilla, Hotel Management
Dear Dana, Thank you for taking the time to share your thoughts regarding your recent stay with us. I do hope we will have the opportunity to welcome you back in the future for another getaway. Thank you Emilio Padilla Front Office Manager