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Reviews of Hampton Inn & Suites Los Alamos White Rock

2.5 out of 5
Hampton Inn & Suites Los Alamos White Rock
124 State Hwy 4, Los Alamos, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 334 out of 553 reviews" "
Rating 8 - Good. 176 out of 553 reviews" "
Rating 6 - Okay. 28 out of 553 reviews" "
Rating 4 - Poor. 6 out of 553 reviews" "
Rating 2 - Terrible. 9 out of 553 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Traveled with family
Liked: Amenities, property conditions & facilities
Breakfast buffet was great. I was visiting my daughter and it was very close.
Stayed 5 nights in Mar 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel with friendly staff! Unfortunately Expedia’s room descriptions are incorrect. We booked a 2 queen suite, and that room type does not exist at this location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris, Lake Tapps

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect to get to Bandilier
Stayed 1 night in Feb 2024

10/10 Excellent

Venkata Rama Reddy

Stayed 1 night in Mar 2024

10/10 Excellent

Heather, Vassar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Saturday night was noisy with guests coming amd going throughout the night. Sunday night was much quieter. Breakfasts were pretty good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, friendly and helpful staff. TV service limited channel choice Breakfast was average …could have had more variety
Stayed 3 nights in Feb 2024
Response from viry on Feb 18, 2024
Thank you for the feedback

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2024
Response from viry on Feb 18, 2024
Thank you for the feedback

8/10 Good

Rebecca

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the pet friendly policy. Saw a mystery $50 charge on my credit card from this hotel after check in. Curious if it was because we brought our dog but there was never a word about pets and an extra fee during the booking or check in process. Will look into it but annoying to see that charge with nothing said about it. Enjoyed the free breakfast and the availability of hot drinks beyond breakfast hours. We highly recommend walking to the Mexican restaurant next door for some great food.
Stayed 2 nights in Dec 2023
Response from viry on Feb 18, 2024
thank you for your response we will be more aware of letting guest know about the pet policy.

10/10 Excellent

Pavel, Albuquerque

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from viry on Feb 18, 2024
than you for your feed back

10/10 Excellent

shailesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from viry on Feb 18, 2024
than you for your feed back

10/10 Excellent

Henry B F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from viry on Feb 18, 2024
than you for your feed back

6/10 Okay

Myint

Traveled with family
Overall this is ok to stay for one night.
Response from viry on Feb 18, 2024
than you for your feed back

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna was unexpectedly non-operational. I requested an accessible room in mind of having a dog with me, and was given a handicapped room on the third floor. The stay was otherwise excellent.
Stayed 1 night in Dec 2023
Response from viry on Feb 18, 2024
I'm sorry for the inconvenience we will be more aware thank you

10/10 Excellent

Madalina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean, breakfast is good and the staff is really nice, helpful and warm. We stayed there for a week and felt totally comfortable. HBO is also included in the channel list (a nice bonus). WiFi is impeccable also. And excellent hotel at a great rate.
Stayed 5 nights in Dec 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in Nov 2023

10/10 Excellent

David, MONTROSE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there on a Sunday and there are no restaurants open in the area. The property is very nice otherwise
Stayed 1 night in Nov 2023

6/10 Okay

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had requested rooms appropriate for handicapped or disadvantaged individuals because I have had numerous foot surgeries and like to have easily accessible rooms. Our rooms were on the second floot. I asked if there was an elevator and there was so I accepted the rooms without further discussion.
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for Bandelier.
Stayed 1 night in Oct 2023

8/10 Good

Renukesh

Stayed 1 night in Oct 2023

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, quiet stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised
Stayed 4 nights in Sep 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Patrick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and courteous staff. Clean rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times through the years. Clean, staff friendly. quiet, shopping and limited eating nearby. The only problem is in a town of 18,000 (Los Alamos and White Rock combined) and growing there are only 3 motels so it is very pricey, as are the others. Could spend all day in the Bradbury Museum as there is so much to read. The Valle Reserve is now open to the rest of the former ranch and worth the drive.
Stayed 2 nights in Aug 2023

8/10 Good

grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. Excellent cookies at checkin. Friendly helpful reception. I would stay again.
Stayed 1 night in Aug 2023

8/10 Good

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning is very noisy
Stayed 2 nights in Jul 2023

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Depends on your point of reference but during the week day hey 4 has some traffic noise but not terrible. Service was excellent and everything was clean.
Stayed 5 nights in Jul 2023

10/10 Excellent

Darcie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to a lot of cool places.
Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing Viry was at the Front Desk and very nice . We highly recommend this place she and the other staff are truly amazing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to many NM attractions. Large lobby. Large room with space for rollaways
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly service, and good breakfast.
My wife and I stayed for one night. There is plenty of space, good amenities, and the cooler worked exceptionally well. Staff were friendly and helpful. Breakfast was basic but good. I would recommend, especially for it's proximity to Bandelier NP.
Stayed 1 night in Jun 2023

2/10 Terrible

Peter, Hallieford

Stayed 1 night in Jun 2023

4/10 Poor

Maryke

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Uwe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very clean and neat looking hotel. Walking distance to all restaurants, the library and a big gas station in White Rock. Good-sized, modern looking guest rooms. Breakfast was plentiful, including 2 hot items. We requested housekeeping for 1 day during our stay and returned to an unmade room. Front desk person was unable to tell us why since he did not understand what the (only) Spanish speaking housekeeping manager was saying.
Stayed 2 nights in May 2023

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quit area and clean rooms. Great place to stay if visiting Bandilier National Monument. Beds were not the most comfortable.
Stayed 2 nights in May 2023

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay clean quite and superb customer service
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was not very helpful, could not tell us where any restaurants were located.The person doing our check out didn't even know how to print a reciept. Room was great staff was terrible.
Stayed 1 night in Apr 2023

8/10 Good

Jonathan

Stayed 2 nights in Apr 2023

8/10 Good

Joan Elise

Traveled with partner
Liked: Cleanliness, staff & service
Breakfasts were very good with a variety each day. It would have been better if there had been a pool and a bar…especially since in White Rock there are no bars and only one restaurant that serves wine and beer and that is only open until 7 pm.
Stayed 7 nights in Apr 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The local taste.
Stayed 3 nights in Apr 2023

8/10 Good

Mark, Bensenville

Business traveler
Liked: Cleanliness, staff & service, amenities
No food or bars in White Rock. Very disappointing. Not enough parking.
Stayed 1 night in Mar 2023

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, spacious and nice. Comfortable bed. Breakfast was a little lacking for the overall price of the room.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023