Nice Hotel and great SPA
Posted Sep 9, 2016
Pretty hotel, better than the pictures. Enjoyed Spa services. Great food in the restaurants, room was big, beautiful views from the balcony. Everything was better than expected until after ordering room service and getting a call telling me that my credit card was declined and was no longer on file with the front desk. I was asked for my information so they could enter it manually. I wouldn't give them the info and was advised someone would follow up with me to get another form of payment. I called my credit card company right away and they informed me that they had not declined anything. I went to the front desk and they confirmed they had my card on file. I asked them for an itemized bill and told them what happened and they did not express any concern for the fact that someone there had attempted something fraudulent. If not for that I would have stayed there again, but not after that happening accompanied with no concern by the front desk.