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My family had a good stay during the Christmas holiday. The hotel is close to the skiing and snow sledding locations and also not far from the city. Clean and comfortable room, good breakfast, and nice manager's social on Wednesday.
It was great, but please change your TV cable provider. Finding a free TV show was honestly difficult, which is ridiculous. Not many stations and getting to them way too annoying. Thanks for the nice hotel stay otherwise.
Charles
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 29, 2023
Thank you for your recent stay at our hotel, and we apologize for the difficulty with the TV channel guide. I hope you felt at home otherwise. We can’t wait to welcome you home again soon!
8/10 Good
Julie
Traveled with family
Nov 28, 2023
Liked: Cleanliness, staff & service, amenities
The property is nice and quiet. I have stayed in the main building before.
This time we stayed in one of the casitas, a two-bedroom suite. We could hear every sound of the person above us and next to us.
Julie
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 29, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.
We needed to stay between Santa Fe and Abiquiu. Our one night was great. Breakfast was good. Wi-Fi was not good and we were on the second floor with no elevator.
Pamela
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 15, 2023
Thank you for your feedback, as well as choosing Homewood Suites for your stay. I wish that your stay was better than expected. As a company, we are working on improving the WiFi experience. As for your room location, the Casitas do not have elevators. I recommend that you request the Main Building or a first floor when staying with us again. It is our goal to make you feel at home. We hope that you will stay with us again.
My family was stopping by and I booked this room one day ahead while we were on the road the lady at the front desk was a very helpful name
Casandra thank you…
Judith
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
Sunad, Denver
Traveled with family and small children
Oct 14, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fluorescent lamp in the bathroom was conked out. Door lock for the bathroom didn’t work.
Manageable for one night.
Sunad
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 16, 2023
Thank you for the feedback. We have had our maintenance staff address the issues in the room. We apologize that not everything was in working order. We hope to see you again at Homewood Suites.
Friendly and accommodating staff, free breakfast and comfy rooms. Checked in well after midnight and staff set us up in a closer room after the initial room we were offered was in a distant building.
James Paul
Stayed 3 nights in Sep 2023
Response from Patrick Kennealy on Sep 27, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
While maintenance staff offered help when taking bags to car, check in staff was not as friendly as during previous stays. Check out staff and service was very friendly.
Barbara
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 25, 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to Guest Service very seriously. Thank you for your feedback, and we hope you will come back and stay with us again.
8/10 Good
William
Traveled with family
Sep 25, 2023
Liked: Cleanliness
Quiet good service breakfast average
William
Stayed 2 nights in Sep 2023
Response from Patrick Kennealy on Nov 3, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
We were so tired after a long day travel. We were greeted so pleasantly, check in was a breeze, and our room was delightful. Roomy, clean ...the bathroom was so large. We both slept great.
Gary
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 19, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
10/10 Excellent
Allan
Sep 16, 2023
Allan
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Lobby was very nice, just outside the city. Scenery is beautiful. Rooms were a bit dated, could remove carpet and do a little updating. The exterior lights did not work the night we were there but area was safe.
Verified traveler
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
8/10 Good
Roman
Sep 11, 2023
Liked: Cleanliness
Roman
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Thank you for your recent stay at our hotel! I hope you felt at home. We hope to make your next stay more comfortable. We can’t wait to welcome you home again soon!
8/10 Good
Karely
Sep 2, 2023
Karely
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Oct 25, 2023
Thank you for your stay at our hotel! I apologize for the delayed response, and I hope you felt at home. We can’t wait to welcome you home again soon!
We stayed one night. The room was clean, and the breakfast was nice. The hallway was noisy, but the room was nice with the fan on. We slept well. It is nice to have a kitchen, but there was only one pot. No way to cook anything. It was okay for what we paid.
Ragan
Stayed 1 night in Aug 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. By requesting more cookware from a Guest Services Agent, we would have provided you with more supplies. We apologize however, that your room was not fully stocked. We can’t wait to welcome you home again soon!
6/10 Okay
Donald, Coronado
Aug 25, 2023
Donald
Stayed 4 nights in Aug 2023
10/10 Excellent
Diane
Aug 21, 2023
Diane
Stayed 1 night in Aug 2023
6/10 Okay
Renee
Traveled with family
Aug 20, 2023
Liked: Staff & service
Ok for the price. I would not book here again. It is fine for a one night stay but very out dated.
Renee
Stayed 1 night in Aug 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.