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Reviews of Homewood Suites by Hilton Santa Fe-North

3 out of 5
Homewood Suites by Hilton Santa Fe-North
10 Buffalo Thunder Trail, Santa Fe, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Douglas

Stayed 1 night in Apr 2024

10/10 Excellent

Susan, Auburn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This room was perfect for my husband and I and my Mom. It had two bedrooms and each had it's own bathroom. There was a central living room area between the two rooms and a kitchenette with a full sized refrigerator and freezer. It was nice that we could walk over to the casino. There were very limited dining options though since we got in late in the evening.
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The exterior walkways leading toward the Executive Suite lacks sufficient lighting. When I inquired about moving to a standard suite which is in the main part of the hotel, the staff stated they couldn’t allow me to move rooms because I booked through Expedia. The hidden message I received from them was “don’t book through a third party.”
Stayed 4 nights in Apr 2024
Response from lisa vigil on Apr 17, 2024
I am so sorry that we did not move you I have spoken with our staff, and I have taken care of the light issue outside the walkway.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Was very impressed with the size and comfort of iur rooms. The staff was friendly and helpful. Loved the location. We will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel! I'll give it 5 stars, but there were two areas for improvement. The lady at the front desk made it seem like she needed to get back to whatever she was doing in the back and I was a burden. Also, while the room was in excellent shape, the carpeting was worn and had long tears in two places.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Angie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful setting, comfortable beds, helpful staff
Stayed 1 night in Mar 2024

2/10 Terrible

JUDITH, Charlottesville

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stedven

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We were traveling with the kids and a dog which was well accommodated by the suite.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, friendly and helpful staff, breakfast with lots of options, convenient, easy parking, quiet --- had a really good stay.
Stayed 2 nights in Mar 2024

8/10 Good

Marc

Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer representative that helped me both days was awesome!!! She went above and beyond will definitely stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffalo Thunder
Great location. Clean, spacious with good complimentary breakfast.
Stayed 2 nights in Dec 2023

8/10 Good

DARLENE

Stayed 3 nights in Dec 2023

10/10 Excellent

Bin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My family had a good stay during the Christmas holiday. The hotel is close to the skiing and snow sledding locations and also not far from the city. Clean and comfortable room, good breakfast, and nice manager's social on Wednesday.
Stayed 5 nights in Dec 2023

10/10 Excellent

LAURA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
The stay was great! I will stop by again to stay for a night.
Stayed 1 night in Dec 2023

8/10 Good

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was great, but please change your TV cable provider. Finding a free TV show was honestly difficult, which is ridiculous. Not many stations and getting to them way too annoying. Thanks for the nice hotel stay otherwise.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 29, 2023
Thank you for your recent stay at our hotel, and we apologize for the difficulty with the TV channel guide. I hope you felt at home otherwise. We can’t wait to welcome you home again soon!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is nice and quiet. I have stayed in the main building before. This time we stayed in one of the casitas, a two-bedroom suite. We could hear every sound of the person above us and next to us.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 29, 2023
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your suite. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to stay between Santa Fe and Abiquiu. Our one night was great. Breakfast was good. Wi-Fi was not good and we were on the second floor with no elevator.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 15, 2023
Thank you for your feedback, as well as choosing Homewood Suites for your stay. I wish that your stay was better than expected. As a company, we are working on improving the WiFi experience. As for your room location, the Casitas do not have elevators. I recommend that you request the Main Building or a first floor when staying with us again. It is our goal to make you feel at home. We hope that you will stay with us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience so far
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 14, 2023
Thank you for you for staying at our hotel! I hope you feel at home, and we can’t wait to welcome you home again soon!

10/10 Excellent

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 13, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Patrick Kennealy on Nov 13, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Melvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patrick Kennealy on Nov 13, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Nov 3, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 25, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Clean rooms.
Stayed 3 nights in Oct 2023
Response from Patrick Kennealy on Oct 20, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Judith, Colorado Springs

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was stopping by and I booked this room one day ahead while we were on the road the lady at the front desk was a very helpful name Casandra thank you…
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Sunad, Denver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Fluorescent lamp in the bathroom was conked out. Door lock for the bathroom didn’t work. Manageable for one night.
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 16, 2023
Thank you for the feedback. We have had our maintenance staff address the issues in the room. We apologize that not everything was in working order. We hope to see you again at Homewood Suites.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 16, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Janet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blissful choice
Love the casitas! Space, cleanliness, good a/c system, plenty of towels, lovely layout with a kitchenette. I'd return here in a heartbeat.
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 16, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patrick Kennealy on Oct 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Northern NM
A nice weekend stay, closer to Santa Fe and Taos. So mich to do around the area.
Stayed 2 nights in Sep 2023
Response from Patrick Kennealy on Oct 3, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

James Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff, free breakfast and comfy rooms. Checked in well after midnight and staff set us up in a closer room after the initial room we were offered was in a distant building.
Stayed 3 nights in Sep 2023
Response from Patrick Kennealy on Sep 27, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great experience.
Great experience as always. Room size is more than ample, very clean and well appointed.
Stayed 4 nights in Sep 2023
Response from Patrick Kennealy on Sep 27, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While maintenance staff offered help when taking bags to car, check in staff was not as friendly as during previous stays. Check out staff and service was very friendly.
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 25, 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us, and we take our commitment to Guest Service very seriously. Thank you for your feedback, and we hope you will come back and stay with us again.

8/10 Good

William

Traveled with family
Liked: Cleanliness
Quiet good service breakfast average
Stayed 2 nights in Sep 2023
Response from Patrick Kennealy on Nov 3, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 4 nights in Sep 2023
Response from Patrick Kennealy on Sep 25, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so tired after a long day travel. We were greeted so pleasantly, check in was a breeze, and our room was delightful. Roomy, clean ...the bathroom was so large. We both slept great.
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 19, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Allan

Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 19, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby was very nice, just outside the city. Scenery is beautiful. Rooms were a bit dated, could remove carpet and do a little updating. The exterior lights did not work the night we were there but area was safe.
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Roman

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Service and food great bed not very comfortable
Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We hope to make your next stay more comfortable. We can’t wait to welcome you home again soon!

8/10 Good

Karely

Stayed 1 night in Sep 2023
Response from Patrick Kennealy on Oct 25, 2023
Thank you for your stay at our hotel! I apologize for the delayed response, and I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Ragan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. The room was clean, and the breakfast was nice. The hallway was noisy, but the room was nice with the fan on. We slept well. It is nice to have a kitchen, but there was only one pot. No way to cook anything. It was okay for what we paid.
Stayed 1 night in Aug 2023
Response from Patrick Kennealy on Sep 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. By requesting more cookware from a Guest Services Agent, we would have provided you with more supplies. We apologize however, that your room was not fully stocked. We can’t wait to welcome you home again soon!

6/10 Okay

Donald, Coronado

Stayed 4 nights in Aug 2023

10/10 Excellent

Diane

Stayed 1 night in Aug 2023