Ratings based on 292 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

good value, friendly staff

Posted Oct 20, 2017
Good for the money, staff all good, uused the driver service which was excellent. Downstairs bar and restuarant air very plastic and not conducive to soending any time in. Breakfast mediocre.
Comment from Hotel Management
Oct 24, 2017 by Napoleon, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback and thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. We hope to welcome you back to our hotel very soon! Sincerely, Napoleon Flores General Manager
4 out of 5
by Juan Carlos

No frills, basic bed 'n breakfast

Posted Jul 27, 2017 on Hotels
Still remodeling. Lots of quirks
Comment from Hotel Management
Aug 4, 2017
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Florida

A good value in a great location

Posted Apr 28, 2017
Pros: Location and value.
Cons: No suggestions
Location: No suggestions as this was a business trip.
This Novotel is located in the heart of the relatively new, Santa Fe business complex outside Mexico City, about 45 minute to 1 hour from the airport, depending on traffic. A large shopping mall and banks are located across the street. The property is consistent with other Novotel hotels. The rooms are plain but spacious, clean, and well-equipped. The front desk staff were welcoming and completely reliable. The included breakfast buffet does not have an overwhelming range of offerings, but all of it is very good quality, with a pleasing mixture of Mexican and international breakfast foods.
Comment from Hotel Management
May 11, 2017 by Novotel Mexico City Santa Fe, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager
5 out of 5
by Maria

Posted Apr 11, 2017 on Hotels
Novotel is conveniently located next to a shopping mall and restaurants. The area felt very safe, we walked to the shopping mall in the mornings after enjoying a very good breakfast at Novotel. The room was clean and spacious. All employees were courteous and helpful. We will be back soon!
Comment from Hotel Management
May 11, 2017
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager
2 out of 5
by A verified traveler from minneapolis

Very dissapointed

Posted Mar 22, 2017 on Orbitz
The hotel needs some tender loving care Even the towels were worn Some Furniture in lobby was dirty and worn We were promised a room with a view and given a room without one, plus loud noises from the pool above us The staff were not eager to please ..when serving from the bar couldn't even get an ashtray changed Ive had much better luck with Novotel in europe
Comment from Hotel Management
May 11, 2017 by Novotel Mexico City Santa Fe, Hotel Management
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Home away from Home

Posted Jan 26, 2017
Pros: staff, cleanliness and the little shop of goodies!!!
Cons: nothing
Location: across the street is the Hilton and there is a mall that you can go to if you don't want to travel out too far and the food stands outside are great!!
it was my first time traveling really out of the US. I was very nervous to travel. booked Novotel because it was beside the hotel that I was having an event at. much cheaper at Novotel but the quality of the place is top notch. the people and staff are so very friendly. answered all my questions, even with the language barrier. I highly recommend Novotel to all who come to Mexico City!!! Muchas Gracias!!
5 out of 5
by A verified traveler

Hotel Stay at Novotel for Business

Posted Dec 5, 2016 on Hotels
My stay was great. Great service, very helpful at all times. Pillows are very hard though.
4 out of 5
Recommended
for Everyone
by A verified traveler from Caracas, Venezuela

Well priced given location

Posted Sep 17, 2016
As expected except for check in. They did not have reservation on file.
4 out of 5
by Kim

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
5 out of 5
by Silvia

This traveler left a rating score only Posted May 10, 2016 on Hotels