Ratings based on 1,242 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel Santa Fe is terrific.

Posted Feb 22, 2017
This hotel is a fabulous value with the BEST staff you will ever meet.
Comment from Hotel Management
Feb 24, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We're glad to see you enjoyed your stay with us, and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Sante Fe experience

Posted Feb 20, 2017
Pros: Close to plaza, easy to park, beautiful decor, great entertainment, wonderful restaurant, cozy bar/lobby, authentic southwestern style, excellent spa
Cons: rooms need more light fixtures, no fans in bathrooms, only one outlet in room to charge electronics, beds on the firm side
Location: ski, hike, shop, walk, adventure
Enthusiastic staff, inviting common spaces, wonderful restaurant, although understaffed at breakfast. Good breakfast buffet, very nice bar/lobby
Comment from Hotel Management
Feb 21, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We'll pass your praise onto the restaurant and spa. And we appreciate your honest feedback regarding the bathrooms and outlets--we're constantly updating the hotel to make it more comfortable for our guests, and we will consider your feedback as we do so. Thanks again, and we hope your travels will bring you back to see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and great staff

Posted Feb 18, 2017
Close to the plaza; (less than 1.5 miles), this was an easy walk for my boyfriend and I; and a comfortable room with excellent hotel service. The restaurant is awesome, and the spa looked beautiful. Ask for clarification of the location of the gym; it's a little mis-marked. (Weight lifters; you will be very limited). A few cardio machines and a circuit machine with some free weights...
Comment from Hotel Management
Feb 21, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your stay! We'll pass your kind words onto the restaurant as well. Safe travels, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Great weekend getaway

Posted Feb 10, 2017
Stayed for a night in the Hacienda. Great room with a lovely fireplace. Service was very good, except for one glaring issue. We called for a shuttle ride 30 min before our 7:30 dinner reservation, but the shuttle didn't arrive to pick us up until 7:35. Thankfully the restaurant was accommodating about our delayed arrival. Next time we'll just use Lyft or Uber. Still a great place for a romantic getaway.
Comment from Hotel Management
Feb 13, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry for the snafu with the shuttle but are thrilled to see you enjoyed the rest of your stay with us. Hope to see you again soon! Safe travels!
3 out of 5
by A verified traveler

Looks better that it is.

Posted Jan 22, 2017
Our experience was good. No complains. Just not wow.
Comment from Hotel Management
Jan 24, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry to see we didn't "wow" you, but we're glad you enjoyed your stay regardless. Safe travels!
5 out of 5
by Jeanne

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
3 out of 5
by Elizabeth

This is not worth the money...

Posted Dec 27, 2016 on Hotels
This hotel room was so overpriced... The room was extremely dated, dirty, and uncomfortable. I expected a luxury hotel for nearly $300/night. The room decor was dated. The room was surface clean, but things had obviously been overlooked and were dusty/dirty. The bathroom was so incredibly tiny, dated, and dingy. So incredibly disappointing. There was an added luxury/spa charge as well, even though we were only staying one night and not utilizing the spa. I'll never stay here again.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We're sorry to hear that we weren't the property for you, and we'll forward your concerns about the cleanliness on to our housekeeping manager. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Absolutely fantastic! Planned a weekend getaway as a surprise and could not have asked for a more wonderful experience!
Comment from Hotel Management
Dec 13, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
Thank you so much for your kind words--we're thrilled to hear that you enjoyed your weekend escape! Safe travels, and we hope to see you again soon!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Delightful stay in exceptionally managed hotel property
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you so much! We hope to see you again soon!