Not bad, but doesn't live up to the price
Posted Oct 9, 2016
Nice Santa Fe-style decor, but the place is smaller than it seems on the web. The rooms are very small, and they will NOT check you in before 4:00.
The staff is pleasant, but lacks the level of professionalism one might expect at this price point; the casual attitude of the front desk and restaurant personnel seemed lackadaisical. They were out of towels at the pool, and housekeeping came way too early every day.
The room was clean, and there was a nice coffee service set up on each floor in the morning. The bed was hard.
The ice machine on our floor was out of order the entire week we were there, and I need ice every day. I got a little tired of going to another floor for ice every day.
The location was very convenient to the things we wanted to see and do.
So, all in all, an OK place, but definitely not a resort atmosphere, and really should be priced a little lower.
Comment from Hotel Management
Oct 12, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
Thank you for your feedback! We're sorry for the issues with the ice machine and those you found with the staff, as well as the towels at the pool. We'll work to resolve those, and we hope to see you again someday!