Ratings based on 450 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and great staff

Posted Feb 18, 2017
Close to the plaza; (less than 1.5 miles), this was an easy walk for my boyfriend and I; and a comfortable room with excellent hotel service. The restaurant is awesome, and the spa looked beautiful. Ask for clarification of the location of the gym; it's a little mis-marked. (Weight lifters; you will be very limited). A few cardio machines and a circuit machine with some free weights...
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Great weekend getaway

Posted Feb 10, 2017
Stayed for a night in the Hacienda. Great room with a lovely fireplace. Service was very good, except for one glaring issue. We called for a shuttle ride 30 min before our 7:30 dinner reservation, but the shuttle didn't arrive to pick us up until 7:35. Thankfully the restaurant was accommodating about our delayed arrival. Next time we'll just use Lyft or Uber. Still a great place for a romantic getaway.
Comment from Hotel Management
Feb 13, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry for the snafu with the shuttle but are thrilled to see you enjoyed the rest of your stay with us. Hope to see you again soon! Safe travels!
3 out of 5
by A verified traveler

Looks better that it is.

Posted Jan 22, 2017
Our experience was good. No complains. Just not wow.
Comment from Hotel Management
Jan 24, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry to see we didn't "wow" you, but we're glad you enjoyed your stay regardless. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Absolutely fantastic! Planned a weekend getaway as a surprise and could not have asked for a more wonderful experience!
Comment from Hotel Management
Dec 13, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
Thank you so much for your kind words--we're thrilled to hear that you enjoyed your weekend escape! Safe travels, and we hope to see you again soon!
3 out of 5
by A verified traveler from Austin, Stati Uniti d'America

No bell hop, check in staff only semi-friendly

Posted Nov 9, 2016
Location: Location was very handy to restaurants.
Not a positive first impression. The facilities are dated, somewhat dark. On the positive side, the room was quiet and comfortable. And, they had a morning coffee bar on each of the 3 floors. Handy.
Comment from Hotel Management
Nov 10, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry to hear your check-in experience was less than excellent--we'll follow up with the front desk to see what the issue was. But we're glad you enjoyed the location and coffee bar! Safe travels, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado area

Friendly, helpful staff

Posted Nov 8, 2016
Pros: The staff was friendly and helpful. We especially liked the shuttle service to the Plaza.
Cons: Another chair in the room would be nice when watching tv. Also it was almost impossible to use a cart when unloading and/or loading your car. More carts would be a great help so you don't have to make 2 trips taking luggage/clothes to room.
Location: It's pretty close to Santa Fe Plaza so if you're in good shape ,you could walk. It's also close to railroad area which has shops and restaurants.
Comment from Hotel Management
Nov 10, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
Thank you so much, Betty! We're glad you enjoyed the shuttle and our staff! We're sorry for the struggle with the carts and will look into resolving that. Hope to see you again soon!
4 out of 5
by A verified traveler from US

Posted Nov 1, 2016
The $10 per person charge for continental breakfast was insulting. How cheap can they get!
Comment from Hotel Management
Nov 2, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry to hear you were displeased with the price of breakfast. Safe travels!
3 out of 5
by A verified traveler

Resort is a misnomer for this hotel.

Posted Oct 29, 2016
Pros: The restaurant and bar were very nice. The shuttle to the plaza was very helpful because of the long, non-scenic route from the hotel.
Cons: The bed was horribly uncomfortable! After two sleepless nights, I asked the staff about getting a room with a better mattress or a room with 2 beds. Her response was that we would have to pay more for a double room and that nothing else with a king bed was made up. Her apathetic attitude was shocking! Not even an apology or a helpful suggestion. Just take it or leave it!
Location: This hotel is a little too far from the plaza for a leisurely walk, but they do furnish a shuttle.
Comment from Hotel Management
Jan 20, 2017 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're sorry we weren't the property for you. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice of our first stay in Santa Fe

Posted Oct 27, 2016
Location: Shuttle provided by the hotel , however it was an easy walk to the Plaza in the centre of the city .
Recommend the Hacienda Section of the complex , however the addition of a Butler was a bit over the top for an Australian !
Comment from Hotel Management
Nov 2, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're so glad you enjoyed your stay! Hope to see you again someday!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 25, 2016
Very nice hotel. Pricey but it is a resort now :)
Comment from Hotel Management
Oct 28, 2016 by Hotel Santa Fe, The Hacienda and Spa, Hotel Management
We're so glad you enjoyed your stay! We hope to see you again soon!