Ratings based on 1,260 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Hotel was warm and comfortable, a little distance from the plaza but shuttle service drops you off there in a 5 minute ride and will pick you up again. We stayed in the hacienda and the services was great, with extras which included, butler service, breakfast and wine/cheese treats in the afternoon. Decor and styling of hotel is lovely and room was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Loveland CO

Comfortable hotel with wonderful staff

Posted May 19, 2017
Comfortable rooms and very quiet. Good restaurant on site. The food was excellent. The staff were wonderful and went out of there way to assist when my elderly mother had an accident (not in the hotel). Would certainly stay there again and recommend it to anyone as the best place to stay in Santa Fe.
Comment from Hotel Management
May 23, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We're glad to hear that you enjoyed your stay and that our staff was helpful with your mother's accident. We'll also pass your praise along to the restaurant. Safe travels, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from N.

Comfortable and conveniently located

Posted May 15, 2017
Very nice quiet room. We received an upgrade on arrival. An easy walk to Plaza and Railyard.
Comment from Hotel Management
May 16, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your stay! Safe travels, and we hope to see you again someday!
4 out of 5
by A verified traveler

Close to everything

Posted May 9, 2017
Pros: Good location
Location: Close to plaza and arts attractions
Very noisy room along main street. Staff condescending when discussing noise.
Comment from Hotel Management
May 16, 2017 by Hotel Santa Fe , Hotel Management
We apologize for the noise and for any issues with the staff, but we're glad to hear you enjoyed the location overall. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

We had 1night and thoroughly enjoyed our jr suite

Posted May 2, 2017
Weather still chilly (May 1) so we chose not to enjoy outdoor pool and hot tub- but both open and H2o felt warm. Staff at frt desk and housekeeping and Maint. very welcoming. Even got an upgrade. Toilet kept running after flush-needs new gasket- maint. responded immediately. Also shower temp went from warm enuf to scalding independent of my adjusting - a draw back. .. but not a deal breaker. Our room had 2 balconies and a sitting room- truly was a delightful room/stay in Santa Fe. Easy walk to Plaza and hotel also offered complimentary shuttle service.
Comment from Hotel Management
May 2, 2017 by Hotel Santa Fe, Hotel Management
We're so glad you enjoyed your stay and especially the balconies and shuttle! We apologize for the problem with the shower and will look into that immediately. Thank you so much for your kind words, and we hope to see you again soon. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler from okla

Nice quiet hotel close to the rail yard district

Posted Apr 30, 2017
The food at the restaurant was great! But the staff was very busy with a group of conventioneers. We didn't get much from the staff. The conventioneers were really having a great time though. The concierge was always busy, and we wished we could have done more tours.
Comment from Hotel Management
May 2, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your feedback! We'll pass your praise onto Amaya, our restaurant, and we sincerely apologize for the concierge being busy. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from boulder, colorado

Girls Getaway in Santa Fe

Posted Mar 29, 2017
Pros: Beautiful Adobe, lovely fireplace, great staff.
Cons: The bed was very firm. Also, one window didn't open.
Location: Easy drive or walk to the downtown plaza for great food, shopping, museums galore. Ojo Caliente was a short 45 minute drive and worth every penny!
This was a great experience. The staff was so friendly and helpful. Though not on the plaza, there was a shuttle service wherever you wanted to go. Thomas, our driver was so very nice and helpful! I would highly recommend this hotel!
Comment from Hotel Management
Apr 4, 2017 by Hotel Santa Fe, Hotel Management
We're so glad you enjoyed your stay and that you put the shuttle service to good use! We'll pass your kind words onto Thomas. Safe travels, and we hope to see you again someday!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and luxurious

Posted Mar 28, 2017
Pros: Service, ambiance, decor, vibe - basically everything!
Location: Within walking distance from the Plaza and a 35-minute walk to Canyon Road. Lots of shops and restaurants on the way.
Second visit to this hotel staying in the Hacienda and loved it even more than the first time. The incredible service, relaxing room and lounge with kiva fireplaces are all worth the extra money it takes to stay in the Hacienda. Our experience was warm, serene, comfortable, and luxurious. We will definitely return.
Comment from Hotel Management
Apr 4, 2017 by Hotel Santa Fe, Hotel Management
We're so glad to hear you enjoyed your second stay with us, and even more so that you'll return! We'll pass your praise of the Hacienda service to the head butler. Safe travels, and we look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing convenient, amazing staff!

Posted Mar 21, 2017
We found a new go-to in hotel santa fe! It was perfect for our family!! Beautiful, quiet, relaxing. The staff was amazing!
Comment from Hotel Management
Mar 23, 2017 by Hotel Santa Fe, Hotel Management
Thank you so much for your kind words! We're glad you enjoyed your stay, and we look forward to seeing you again soon. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Nice, clean rooms, friendly staff

Posted Mar 20, 2017
We really enjoyed our stay at the Hacienda. Staff was friendly. Rooms comfortable and clean. 15 minute walk to downtown, but hotel includes shuttle service to downtown as part of daily resort fee.
Comment from Hotel Management
Mar 23, 2017 by Hotel Santa Fe, Hotel Management
We're thrilled to hear you enjoyed your stay. Safe travels, and we hope to see you again soon!