Ratings based on 1,253 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from phoenix

Charming, small, no amenities

Posted Nov 19, 2015
Pros: Charming, historic, the staff were very friendly and helpful
Cons: Coffee pots in the room, partner with the restaurant housed in the hotel to accommodate guests
Location: Just off the historic plaza, there's lots of terrific shops and restaurants (that dont open early!) and art galleries
Charming and historic but very small, sink was in the bedroom, no coffee pot, no light in the shower and they're not attached to a restaurant so there's no room service. The restaurant in the hotel (again, no relationship) doesn't open until 8:00am so if you have an early meeting, you're out of luck for a convenient breakfast. Staff was terrific and it was beautiful and clean, but not a comfortable stay for me.
4 out of 5
for Everyone
by A verified traveler from T

Excellent, friendly staff! Excellent, location!

Posted Nov 9, 2015
Awesome staff- so helpful and friendly. The location was perfect. And, the bar was really a nice fun, cozy place to hang out. Lots of locals. The room comfort isn't excessive, but adequate. We would stay again!
3 out of 5
by A verified traveler

near the Plaza

Posted Nov 3, 2015
We had the smallest room imaginable and was told it was one of their nicest. could barely move around.
3 out of 5
by A verified traveler

good location, small room, bad bed

Posted Oct 26, 2015
Pros: good location, staff, ambience
Cons: put another chair in the room and get a better bed
Location: well located only a block from plaza
tiny bathroom, no chair in room other than stiff-backed desk chair, bed that sloped so far to the right that I thought I would fall out of bed
3 out of 5
by A verified traveler


Posted Oct 22, 2015
Odd shaped room, very little maneuvering space. Terrible odor in hall outside room. No hotel information in room. Nice staff. Great bar and restaurant.
4 out of 5
for Everyone
by A verified traveler from Dallas

Small Rooms

Posted Oct 18, 2015
The hotel was surprisingly small and the toilet in the bathroom was so squished up against the wall that you had to sit at an angle to use it. Additionally, the parking was expensive, $18/day, and the parking attendants in the parking lot were rude. The hotel had a nice location and a nice ambiance and if you just want to shop and explore the town it's a good hotel, but if you need more room and need to do any work in your hotel, I don't recommend it.
2 out of 5
by A verified traveler

Good Location Very Small Uncomfortable Rooms

Posted Oct 11, 2015
Pros: good staff, nice lobby
Cons: Rooms need to be upgraded. discounts should be given for the small rooms.
the Hotel St. Francis has a prime location near the plaza in Santa Fe and an appealing well decorated lobby, but as a place to stay it is very disappointing. The rooms are very small and poorly designed, making it hard to maneuver in them. The "queen" bed was clearly a double size to fit the small room and it was uncomfortable. The air conditioning system was old and weak even for a fall night. and the restaurant located in the hotel was also very disappointing. However the staff and waitstaff are pleasant and efficient.
4 out of 5
for Everyone
by A verified traveler from Stephenville

Nice hotel was clean but wait staff was minimal.

Posted Oct 9, 2015
Pros: the restaurant was great.
Cons: More Luxury
Location: It was right in old downtown with lots of nice shopping.
Hotel was nice. It was clean and what staff there was very nice. Just expected to have more attention to the small stuff such as bellman's for the price of rooms. We just expected more luxury.
5 out of 5
for Everyone
by A verified traveler from Lubbock, TX

Very nice hotel walking distance from the plaza!

Posted Oct 5, 2015
All hotel staff was extremely helpful and friendly. The concierge was always eager to help. The room was very clean and offered many pillows (which I love!) The Tabla restaurant was AMAZING! We had an overall wonderful experience!
2 out of 5
by A verified traveler

Posted Sep 30, 2015
Tiny bathroom, no hot water for two days, fire alarm set off by shower steam