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Reviews of Hyatt Place Santa Fe

3 out of 5
Hyatt Place Santa Fe
4320 Cerrillos Rd, Santa Fe, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Traveled with family and small children
Disliked: Staff & service
The front desk staff was rude- the unit was mediocre, in need of refresh- coffee maker in unit didnt work- hot tub was luke warm and really foamy- overall a 5/10
Stayed 4 nights in Apr 2024

6/10 Okay

Martha, Rio Rancho

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was clean and the room was spacious. One of the beds only had a thin blanket on it and I went to the front desk to ask for a thicker “comforter”, was given a “complete set of bedding” only to get back to my room with a set of sheets and another very thin blanket. I also requested an additional pillow and was told they did not have any. Both of the beds were slanted and horribly uncomfortable. Housekeeping knocked and proceeded to come in our room at 8:30 am, when check out was not until 12:00 pm. I told the front desk when checking out and was told I should have had my do not disturb sign on my door. I also was told that none of the housekeepers spoke English and that is why that proceeded to enter our room after they were told we were not checking out for several more hours. We were rather disappointed in this hotel, especially for a Hyatt and for the price. A hotel with crappy beds and no actual comforters (just an extremely thin blanket) is an unpleasant stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with this property. Rooms were clean and spacious. Breakfast offerings were great. Pool and hot tube were very nice. Hotel is conveniently located. We will stay at this property in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional courteous staff. It’s a Hyatt! Modern 21st century amenities. Extremely clean well maintained hotel and a great bang for your buck.
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed here about 12 years ago and came back because it was really nice. Time has taken a bit of a toll. We were given dirty towels with holes and the shower took about 20 minutes to heat up. When reported to the staff they said they would send maintenance but never did. The pool didn’t feel too clean either. We will likely loo for a different place to stay next time.
Stayed 2 nights in Mar 2024

8/10 Good

Erin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk person was very helpful and answered all my questions. (I'm sorry, I can't remember his name) The room could have been cleaner. The towels were a little stiff and had hairs in them. I know it's difficult to get hair off of anything being a person with long hair who sheds, but it felt a bit dirty. The place has had some wear and tear but it's not bad for the overall value. The noise level is a bit much,but that's any hotel & easily fixed when you crank up the AC unit to drown it out. Slept like a baby and enjoyed being able to get up on my own schedule to go down to the gym.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jignesh

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed at the Hyatt Place in Santa Fe and unfortunately had a disappointing experience. Despite prepaying and making a reservation well in advance, upon arrival, I was given a single bed instead of the two beds I had explicitly requested. Even though I checked in late, the lack of accommodation was frustrating. What compounded the issue was the manager’s response, which lacked any apology or remorse. Such experiences can really impact a guest’s perception of a hotel’s customer service. I had to endure a night in a single bed before being able to switch to a room with two beds the next day. Having to pack and unpack my belongings for something that should have been fulfilled upon check-in was a hassle and added unnecessary stress to my trip, especially as I was travelling with family.
Stayed 4 nights in Mar 2024

8/10 Good

Steven, BLAINE

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, convenient location. We were there on Spring Break, so lots of little kids and a little noisy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dillon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was quiet and peacful even though its in the city. Very spacious parking for larger vehicles like small campers.
Stayed 2 nights in Jan 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Mar 2024

10/10 Excellent

Samara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much to Tony! Quick and efficient check in while being so very personable and welcoming. Will definitely be back because of his impeccable hospitality!
Stayed 1 night in Mar 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was always available, courteous and helpful. The conventional breakfast was quite nice. Our room was very clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Joy, Broomfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area that was easy to access. Large room with couch and clean room.
Stayed 1 night in Feb 2024

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised, the room was clean and comfortable. The grill was close
Stayed 1 night in Mar 2024

6/10 Okay

Danny, Brainerd

Traveled with family
Disliked: Cleanliness
Eating area was dirty so we didn’t stay for breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub and pool are indoors
Stayed 1 night in Feb 2024

10/10 Excellent

Sibiraj Subhashini

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay
Stayed 2 nights in Feb 2024

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness, staff & service
This property has thin doors and you can hear outside noises. They were doing repaira so construction in areas. Our toiletade noise all night and I could not sleep qell as the pillows were lacking. The heater / a/c always made noise. It could have been a better stay. Atleast the front staff had a frwe wine cork opener and thw breakfast was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

maria, houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, very clean, good size room, staff was nice
Stayed 1 night in Feb 2024

10/10 Excellent

Vernon

Traveled with group
Liked: Amenities
The staff were so friendly and helpful. Everyone made sure our needs were met. The shuttle service was a great amenity! Our room was clean and spacious. The beds were very comfortable. The breakfast was yummy and offered a variety of options.
Stayed 5 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Elijah

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The water was extremely hard and had a weird smell to it. The pool bathrooms had severe mold on the ceiling and stunk. House keeping will just barge into your room no warning whatsoever. The complementary breakfast was cold and the potato’s were old and extremely dry
Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Trip
We had a great stay at this hotel for our January trip to Santa Fe. The kids especially enjoyed the indoor pool and hot tub. I was impressed with Adolfo who worked in the dining room for breakfast. Each morning he greeted us with a smile and was very helpful. He made our stay more enjoyable.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Rocedeelynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts were amazing - staff was sweet and friendly - check in / out was easy.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jaeden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

James

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities

10/10 Excellent

diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Not terrible, not great
The location is good and near grocery stores and fast food. Items from a previous occupant were left in our room. The cleaning people left their partially drank cup of coffee behind. We had to call twice to get them up replenish the shower gel, when was empty when we arrived. The heating worked well but was very loud. Our kids went for a swim one morning, as did a couple of other families. There were no towels at the pool. Hotels.com says it's "pet friendly", but doesn't mention there's a $75 fee. It was an unpleasant surprise when we arrived. I did eventually find that information on the hotel's website in small print. Shame on me for not checking; I'm more warning others than complaining. The breakfast is okay. We enjoyed the yogurt and berry compote. The scrambled eggs were nearly inedible, however.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024

8/10 Good

Anjali

Stayed 5 nights in Dec 2023

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Some rooms were under renovation during our stay. While the property did their best to keep things clean and orderly there was still quite a bit of dust During the stay, the front desk staff was not helpful. (Aside from one woman who worked in the mornings) There was an issue with the fire alarms going off for a short time in the middle of the night. The phones in the rooms don’t connect to the front desk. Their answer when called from another phone ? “I can’t leave the front desk to come see if there is an issue” We would not stay here again.
Stayed 3 nights in Dec 2023

2/10 Terrible

Jiaying

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I can clearly hear my neighbors’ talk and they are screaming and laughing at 2am.
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra, rosharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly!
Stayed 2 nights in Dec 2023

6/10 Okay

Regina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel, although under construction, was lovely. Friendly and helpful staff. Rooms were clean. One negative- the sink had cloudy water with a rotten egg smell. The shower water was normal though. I’m assuming it was due to the construction.
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
I have a great time peace quite.
Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Staff & service, amenities
It was a good and affordable.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Hotel is in an excellent location…it is actually connected to the British/American hospital and about a 15 minute downhill walk from a huge mall. We had what turned out to be a suite and was equipped with a minimum of utensils.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast The staff is courteous and nice Great praise to stay if you’re going to the ski resort
Stayed 2 nights in Dec 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, room comfort
Not so pet friendly
It was listed as dog friendly, no mention of the $75 pet fee when I booked. When we checked in we were told we couldn't leave dog for more than 30 minutes, which made it hard to go to dinner. Also major construction going on at hotel. Disappointed.
Stayed 1 night in Dec 2023

8/10 Good

Rener

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Stayed 3 nights in Dec 2023

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here multiple times in the last five years
Stayed 1 night in Dec 2023

10/10 Excellent

choong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come again
Stayed 1 night in Dec 2023

10/10 Excellent

ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, the manager who satisfied all our concerns and exceeded expectations.Property was very clean and smelled fresh all the time. Excellent breakfast served on the property,rooms very nice and clean.We will continue staying there in the future.
Stayed 5 nights in Aug 2023

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So everything was within reason for checking in and room. Service was slow but I think the person was new. But its the after part that gives it a horrible review. The biggest being that they have non portable water running! I unfortunately had to run out the door (this was discovered in the morning) because I was trying to beat a snow storm in Colorado. Finally had time to call to let them know I wanted a refund since I spent $250 (hotel plus pet fee) (pet fee is another issue but most important is the non portable water) and their response is that they are under construction and they could give me a $50 credit. Mind you I couldn’t take a shower or my family properly brush our teeth. We used bottle water to brush them. I posted the pictures on google. That water is disgusting!
Stayed 1 night in Nov 2023