Ratings based on 1,045 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great hotel. Easy walking distacne to everything

Posted Feb 21, 2017
Great location. The restaurant has excellent food. The Spa and their amenities were perfect. The hotel is very peaceful, and staff ready to help make your stay fun and enjoyable
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to government offices.

Posted Feb 20, 2017
Pleasant staff, clean; however, bed was uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice

Posted Jan 10, 2017
comfortbale and convenient ,near from the center of city and santa fe airport very good。special building
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas TX

veey nice hotel

Posted Jan 3, 2017
Location right at the plaza. Friendly staff. Fun stay :)
2 out of 5
by A verified traveler

Great location, but would not stay here again.

Posted Jan 1, 2017
Our room was supposedly an upgrade, but was not in our opinion. The other room we had for family was much better. The hotel has many dogs of all sizes in the hotel. The dog next door to us barked a lot, although the hotel did take care of it when told about it. The restaurant was great. We will not be staying here again.
5 out of 5
Recommended
for Couples
by A verified traveler from Denver

Posted Jan 1, 2017
Pros: It's ambience, its staff, and its location.
Location: It is close to everything in Santa Fe with great shopping, tourist attractions, and restaurants nearby.
We had a wonderful time from check in to check out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location to walk Santa Fe downtown plaza

Posted Dec 28, 2016
Walked Canyon Road for Christmas Eve. Wonderful Christmas Eve dinner. Food was fantastic.
2 out of 5
by A verified traveler from Oklahoma

Will not stay there again

Posted Dec 27, 2016
Pros: The Chef and the bartender
Cons: EVERYTHING. Management for sure!
Location: Location good.
Charge us for room service that we never had or ordered. The complete bill was messed up and they said they would email the total to us because they could not fix it right then. The TV was messed up, and when you turned on the light in bathroom it always sounded like it was going to explode Either management was not prepared for Christmas or they were low on staff, but it was not good. The ticket in the Living Room was always wrong too. The only recommendation I can give was Marcie, the bartender was great and the chef at Lumanaria was excellent. Those two need to find someplace where their talents are showcased. This hotel does not do them favors..
5 out of 5
Recommended
for Everyone
by A verified traveler from O. ,

Great hotel

Posted Dec 26, 2016
Beautiful room, great restaurant, right next to plaza.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great location for downtown shopping

Posted Dec 23, 2016
Pros: Very cozy facility and the staff is friendly and helpful.
Cons: Let people know BEFORE booking about parking fees etc.
Location: The plaza and shops are very close by. Loretto Chapel, to which the hotel is attached, is well worth touring.
Hidden parking fee etc,,,be aware, Bells on a church close by rand FREQUENTLY in the morning and evening :( It was a great facility and allowed us to window shop downtown on the plaza etc easily.