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Reviews of Inn at Santa Fe, SureStay Collection by Best Western

3 out of 5
Inn at Santa Fe, SureStay Collection by Best Western
8376 Cerrillos Rd, Santa Fe, NM

Reviews

8.4

Very Good

Rating 10 - Excellent. 603 out of 1224 reviews" "
Rating 8 - Good. 357 out of 1224 reviews" "
Rating 6 - Okay. 156 out of 1224 reviews" "
Rating 4 - Poor. 64 out of 1224 reviews" "
Rating 2 - Terrible. 44 out of 1224 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

shaon

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Breck

Liked: Cleanliness, staff & service, property conditions & facilities
Located a bit south in the city. Otherwise good basis for exploring Santa Fe if you are out most of the day.
Stayed 3 nights in Mar 2024

8/10 Good

Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, nothing special but it’s clean and does the job for a pit stop on my road trip.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for your feedback, Morgan.

6/10 Okay

Asif

Traveled with partner
The room was dirty, especially the bed. The room was small and some of light switches needed to be changed.
Stayed 3 nights in Apr 2024
Response from GM on Apr 12, 2024
Thank you for your feedback, Asif. I am so sorry you did not enjoy your stay with us. We appreciate the feedback and will address this immediately.

10/10 Excellent

Donna

Traveled with family and small children
Easy check in, staff was kind and helpful. Room was clean, a little outdated, but comfortable. Great breakfast and loved the fitness room!!
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thank you for your wonderful feedback, Donna! I am so glad you enjoyed your stay and we look forward to you staying with us again soon. Safe Travels!

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property, no complaints and very affordable!
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Thank you for your wonderful feedback, Justin!

8/10 Good

Tualee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your wonderful feedback, Tualee!

6/10 Okay

Daniel

Traveled with family
Disliked: Property conditions & facilities
Very ran down. Room only cleaned once in 7 days. Sauna, hot tub and fire pit were broken
Stayed 7 nights in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your feedback, Daniel. The hot tub will be open at the end of May, it was closed for the season. We inform all guests at check in. The Sauna is working great and is available for guests to use.

10/10 Excellent

Karen, San Tan Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not feeling well and front desk got us into room earlier then posted so much appreciated Love our stay compfortable bed
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your wonderful feedback, Karen!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right off Interstate 25. Reasonably priced! Great breakfast! Staff was wonderful!
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your wonderful feedback, Karen!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property at a great rate. I would definitely stay here again on my next trip to Santa Fe. The hot breakfast was a nice touch!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your wonderful feedback, John!

6/10 Okay

Melinda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The floor had clearly not ben vacuumed.
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thanks for your feedback, Melinda. I have already addressed this with the housekeeping team.

10/10 Excellent

Shawn, orono

Liked: Cleanliness, staff & service, property conditions & facilities
The Inn was very clean and comfortable. The free breakfast was a perk.
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for your wonderful feedback, Shawn!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for any overnight stay
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Thank you for your wonderful feedback, Barry! Please stay with us again on your next trip to Santa Fe

8/10 Good

Shaojun

Traveled with family
Liked: Staff & service
The facility is kind old.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback, Shaojun!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback, Rebecca! Safe Travels!

4/10 Poor

Raymond Bruce

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property is old.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you for your feedback, Raymond.

10/10 Excellent

John

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The HVAC unit blew either too hot or too cold - the temp control wasn't working until our third night. The fridge only froze. The lower temps didn't work. The toilet was loose and rocked.
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Thank you for your feedback, John. We will address these issues right away. We appreciate you brining that to our attention. Safe Travels

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast was great
Stayed 1 night in Mar 2024
Response from GM on Apr 12, 2024
Thank you for your wonderful feedback, Gary!

6/10 Okay

Patricia

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Thanks Patricia

10/10 Excellent

David

Liked: Property conditions & facilities
Very comfortable, clean and affordable place to spend the night. And as a bonus the breakfast was also good,
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Thank you for your wonderful feedback, David!

6/10 Okay

Jean, saugus

Disliked: Property conditions & facilities
Not so great. Beds were clean and comfortable but the hallway odorous, the icemaker didn’t work, our door knob fell off after two days, but was repaired quickly. Rugs were pretty beat up probably won’t suggest staying there again.
Stayed 3 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback.

8/10 Good

Michael

Likes - very quiet and clean room. Polite staff and chill environment. Not so likes - hallways kinda worn out and not vacuumed regularly with bits of cereal, etc. in the halls and stairwell. All in all pretty positive experience. Would stay again.
Stayed 4 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback.

10/10 Excellent

Curtis, Rochester

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you for your wonderful feedback, Curtis! We are so glad you enjoyed your stay and we hope to have you stay with us again on your next trip to Santa Fe. Safe Travels and have a great trip!

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff is very friendly they go the extra mile to make you feel at home.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your wonderful feedback, Luis! Safe Travels!

10/10 Excellent

Marta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to historic downtown. Washers and dryers available. The best breakfasts of our trip. Google Maps mixed up the addresses of two inns in Santa Fe with almost identical addresses on our second night. They told us it had happened frequently to others.
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for your wonderful feedback, Marta! We are so happy to hear that you enjoyed your stay with us and we hope that you will chose to stay with us again on your next trip to Santa Fe. Safe Travels!

8/10 Good

denise

Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly and fast. It’s easy access to restaurants and close to highway but very quiet.
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your wonderful feedback, Susan!!

2/10 Terrible

Zachary

Traveled with family
Disliked: Amenities
I would like a refund. Unkempt and filthy and the staff that the guests like crap
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Hi Zachary, I apologize that you did not enjoy your stay with us. You never told us about the unkempt and filthy room when you were here and we even gave you an extra time to check out. We know this inconvenienced you and we apologize for that but we we were not told of the room conditions with the chance to make the stay better for you.

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the New Mexican decor. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your wonderful feedback, Joy!

8/10 Good

Rakshit, San Diego

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your wonderful feedback, Rakshit!

10/10 Excellent

barbara

Traveled with family
Great staff at check in - went extra mile to set me up with best western - food good room nice
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for your wonderful feedback, Barbara!

8/10 Good

Julian D., El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for your good feedback, Julian!

6/10 Okay

Shirley

Stayed 1 night in Mar 2024
Response from GM on Apr 12, 2024
Thank you for your feedback, Shirley. We are sorry you did not enjoy your stay with us. We hope you will give us another chance to provide you with exceptional service. Safe Travels

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Light shining thru window. Did not ask or receive Best Western perks
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking the time to leave your feedback, Robert. I apologize that you did not enjoy your stay with us. We do not have your Best Western number attached to your reservation. Unless you provide that to us at check in or book directly with us, we would not have known you were a Best Western Member. I apologize for any confusion. Safe Travels

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for your great feedback, Dennis!

8/10 Good

Aila

Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thank you for your great rating, Aila!Thank you for staying with us and we hope you stay with us again the next time you are in town. Safe Travels!

10/10 Excellent

Lisa A

Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your wonderful feedback, Lisa!

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. It's one of the best breakfast buffets I have experienced in years. I will revisit the Inn at Santa Fe next fall on my way back to Arizona.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your wonderful feedback, Alan! We are so glad you enjoyed your stay with us! We loo forward to having you stay with nus again in the future. Safe Travels!

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your feedback, Michael! Safe Travels

10/10 Excellent

Kevin, Littleton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient and close to the interstate. The staff is always friendly. We’ve stayed here many times now.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your wonderful feedback, Kevin! We are so happy to have you as a returning guest and look forward to your next stay with us. Safe Travels!

10/10 Excellent

Bibhu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and amazing staff
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your wonderful feedback, Bibhu! So wonderful to hear you had a great experience and we hope that you will stay with us again in the future. Safe Travels!

2/10 Terrible

Wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for providing your feedback, Wendy. We are sad to read you didn't enjoy your stay with us. Safe Travels.

8/10 Good

Chad

Liked: Cleanliness, staff & service
good value for the area convenient highway access
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you for your feedback, Chad!

6/10 Okay

Kathryn

Liked: Staff & service
Rooms were clean, Breakfast was ok, except for the coffee which tasted more like flavored water.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Thank you for your feedback, Kathryn.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again.
Stayed 1 night in Feb 2024
Response from GM on Mar 7, 2024
Thank you for feedback, Martin! So great to hear that you enjoyed your stay and will return! Safe Travels!

8/10 Good

Marianne

Traveled with family
First room we received was in shambles, mattresses up on walls, food on dresser. Receptionist gave us another room but felt that an upgrade or discount due to the issue especially with my 95 year old father trying to navigate halls and’s walking would have been appreciated.
Stayed 1 night in Feb 2024
Response from GM on Mar 6, 2024
Thank you for your feedback, Marianne.

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your wonderful feedback, Jeffrey!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Thank you for your wonderful feedback, Kristine! We are so happy you enjoyed your stay with us! We hope to see you again soon. Safe Travels!

8/10 Good

Robert

Traveled with partner
Liked: Amenities
Convienence
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thank you for your feedback, Robert.