All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very ran down. Room only cleaned once in 7 days. Sauna, hot tub and fire pit were broken
Daniel
Stayed 7 nights in Mar 2024
Response from GM on Apr 8, 2024
Thank you for your feedback, Daniel. The hot tub will be open at the end of May, it was closed for the season. We inform all guests at check in. The Sauna is working great and is available for guests to use.
The HVAC unit blew either too hot or too cold - the temp control wasn't working until our third night. The fridge only froze. The lower temps didn't work. The toilet was loose and rocked.
John
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Thank you for your feedback, John. We will address these issues right away. We appreciate you brining that to our attention. Safe Travels
Very comfortable, clean and affordable place to spend the night. And as a bonus the breakfast was also good,
David
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Thank you for your wonderful feedback, David!
6/10 Okay
Jean, saugus
Mar 28, 2024
Disliked: Property conditions & facilities
Not so great. Beds were clean and comfortable but the hallway odorous, the icemaker didn’t work, our door knob fell off after two days, but was repaired quickly. Rugs were pretty beat up probably won’t suggest staying there again.
Jean
Stayed 3 nights in Mar 2024
Response from GM on Mar 29, 2024
Thanks for your feedback.
8/10 Good
Michael
Mar 27, 2024
Likes - very quiet and clean room. Polite staff and chill environment. Not so likes - hallways kinda worn out and not vacuumed regularly with bits of cereal, etc. in the halls and stairwell. All in all pretty positive experience. Would stay again.
Thank you for your wonderful feedback, Curtis! We are so glad you enjoyed your stay and we hope to have you stay with us again on your next trip to Santa Fe. Safe Travels and have a great trip!
It was easy to get to historic downtown. Washers and dryers available. The best breakfasts of our trip.
Google Maps mixed up the addresses of two inns in Santa Fe with almost identical addresses on our second night. They told us it had happened frequently to others.
Marta
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for your wonderful feedback, Marta! We are so happy to hear that you enjoyed your stay with us and we hope that you will chose to stay with us again on your next trip to Santa Fe. Safe Travels!
Always friendly and fast. It’s easy access to restaurants and close to highway but very quiet.
Susan
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Thank you for your wonderful feedback, Susan!!
2/10 Terrible
Zachary
Traveled with family
Mar 26, 2024
Disliked: Amenities
I would like a refund. Unkempt and filthy and the staff that the guests like crap
Zachary
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Hi Zachary, I apologize that you did not enjoy your stay with us. You never told us about the unkempt and filthy room when you were here and we even gave you an extra time to check out. We know this inconvenienced you and we apologize for that but we we were not told of the room conditions with the chance to make the stay better for you.
Thank you for your feedback, Shirley. We are sorry you did not enjoy your stay with us. We hope you will give us another chance to provide you with exceptional service. Safe Travels
4/10 Poor
Robert
Traveled with partner
Mar 23, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Light shining thru window. Did not ask or receive Best Western perks
Robert
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for taking the time to leave your feedback, Robert. I apologize that you did not enjoy your stay with us. We do not have your Best Western number attached to your reservation. Unless you provide that to us at check in or book directly with us, we would not have known you were a Best Western Member. I apologize for any confusion. Safe Travels
Excellent value. It's one of the best breakfast buffets I have experienced in years. I will revisit the Inn at Santa Fe next fall on my way back to Arizona.
Alan
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your wonderful feedback, Alan! We are so glad you enjoyed your stay with us! We loo forward to having you stay with nus again in the future. Safe Travels!
It’s convenient and close to the interstate. The staff is always friendly. We’ve stayed here many times now.
Kevin
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your wonderful feedback, Kevin! We are so happy to have you as a returning guest and look forward to your next stay with us. Safe Travels!
Thank you for your wonderful feedback, Bibhu! So wonderful to hear you had a great experience and we hope that you will stay with us again in the future. Safe Travels!
2/10 Terrible
Wendy
Mar 16, 2024
Liked: Staff & service
Disliked: Cleanliness
Wendy
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for providing your feedback, Wendy. We are sad to read you didn't enjoy your stay with us. Safe Travels.
8/10 Good
Chad
Mar 12, 2024
Liked: Cleanliness, staff & service
good value for the area convenient highway access
Chad
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Thank you for your feedback, Chad!
6/10 Okay
Kathryn
Mar 11, 2024
Liked: Staff & service
Rooms were clean, Breakfast was ok, except for the coffee which tasted more like flavored water.
Thank you for feedback, Martin! So great to hear that you enjoyed your stay and will return! Safe Travels!
8/10 Good
Marianne
Traveled with family
Mar 6, 2024
First room we received was in shambles, mattresses up on walls, food on dresser. Receptionist gave us another room but felt that an upgrade or discount due to the issue especially with my 95 year old father trying to navigate halls and’s walking would have been appreciated.