Ratings based on 608 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great parking; helpful staff, excellent breakfast and short walk to the Roundhouse.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seguin, Tx (our home)

Perfect for Christmad

Posted Dec 29, 2016
The hotel is cozy-feeling with lots of lighted trees and fireplaces going. We loved that there were many places to sit and enjoy. The bar is great and seems to be a favorite with locals as well. Best of all it's close to shops and restaurants. This was our third time here. Highly recommended.
Comment from Hotel Management
Dec 31, 2016 by Deb / Reservations, Hotel Management
Dear Pat & Mark, Thank you for your kind words. We are so pleased to know that we are your choice for lodging when you visit Santa Fe. Have a happy new year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Pros: Comfort of rooms and location
Cons: Replace many of front desk people.
Concierge staff were the worst part of the experience. They were mostly rude or indifferent. Restaurant staff were slow and inattentive. Facility itself was lovely and housekeeping was excellent.
Comment from Hotel Management
Dec 22, 2016 by Deb / Reservations, Hotel Management
We are sorry to hear that you had a poor experience at the Inn. We would appreciate knowing more details of your stay to correct any problems. Please share your name and date of stay with us so that our General Manager can have more details. Please be assured that this is not our expected standard of service for any of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful Place close to everything

Posted Dec 19, 2016
Our room in the governor's wing was perfect in every way. It was spacious enough to host our friends who stayed at the hotel with us. The balcony and fireplace made our time together even more special. We can't wait to go back!
Comment from Hotel Management
Dec 20, 2016 by Deb / Reservations, Hotel Management
Dear Travelling Tom, We are so pleased that you enjoyed your stay and that you were able to spend time with your friends in the larger Deluxe room. Thank you for sharing your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great location just of the Plaza in Santa Fe.

Posted Dec 7, 2016
Pros: Pretty much everything.
Cons: A comfortable reading chair would be nice.
Location: Best location in Santa Fe--right off the Plaza. Everything is walkable or accessible via the free bus.
Room rate (in the winter) included breakfast and afternoon sherry/tea. Heated pool open all year round. Room seemed a little dated, but was quite adequate for two. We would have appreciated a comfortable chair for relaxing, but there wasn't room with two queen beds in this room. Free parking and free internet were definite perks.
Comment from Hotel Management
Dec 8, 2016 by Deb / Reservations, Hotel Management
Dear Mary, Thank you for your review of your recent visit. We appreciate you taking the time to share your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2016
Pros: Cozy atmosphere, delicious breakfast, great location.
Cons: Nothing could have been better. It was a great choice forma place to say in Santa Fe.
Comment from Hotel Management
Nov 17, 2016 by Deb / Reservations, Hotel Management
Dear Jen, Thank you for your very kind words regarding your recent stay. We are so pleased that you enjoyed your time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best ever

Posted Nov 11, 2016
Pros: Fireplace, lobby, congenial staff, breakfast pool, bar had a good menu
Cons: Wish they had a hot tub. Everything else Nothing
Location: Food, historic places walkable, safe
Comment from Hotel Management
Nov 14, 2016 by Deb / Reservations, Hotel Management
Dear Nancy, Thank you for sharing your recent experience with us. We really appreciate your kind words and hope you had a safe trip home.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location and welcoming and comfortable stay.

Posted Nov 5, 2016
Great location. Arrived to nice sherry and tea reception, walked to very good mexican restaurant, then back for wine by the fire at hotel watering hole. A few shady characters on the streets but mostly just tourists. Nice breakfast, a little shopping, and we were on our way. It was a very pleasant one night stay.
Comment from Hotel Management
Nov 6, 2016 by Deb / Reservations, Hotel Management
Dear Gary, Thank you for the feedback regarding your recent stay. We are so pleased that you enjoyed your brief visit. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

A delight of a stay

Posted Nov 2, 2016
Pros: The room decor was fabulous; great breakfast; great staff!
Cons: These rooms are smaller, more like European hotels. We did not care but others should know.
Location: Short walk to the Plaza and all the great Santa Fe shopping. Guarded parking so we felt good about the car overnight.
Comment from Hotel Management
Nov 4, 2016 by Deb / Reservations, Hotel Management
Dear Mary Louise, Thank you for sharing your recent stay with us. We really appreciate you mentioning our great staff! We concur! Safe travels.
5 out of 5
Recommended
for Couples
by A verified traveler from US

You know you are in Santa Fe!

Posted Nov 1, 2016
Pros: Cozy room with real wood furniture, wool Navaho hangings, paneled wooden door, hand-hammered fixtures, beautiful carpet. Abundant off-street parking.
Cons: A bathroom light, separate from the fan. Newer bath tile.
Location: Prime location! Just blocks from the Plaza, surrounded by rustic architecture, luxury and boutique one-of-a-kind shops. Walk everywhere you want to go
Fabulous, I wouldn't stay anywhere else in the future!!! Don't cut corners on a chain hotel, for a little more stay here! It is worth it!!!
Comment from Hotel Management
Nov 2, 2016 by Deb / Reservations, Hotel Management
Dear Deb, Thank you so much for all your feedback on your recent stay. We are thrilled that you enjoyed your time with us and look forward to your return.