Ratings based on 1,433 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient location to square

Posted Mar 19, 2017
one of the best included breakfasts I have ever had, coming from a world traveler. my second stay here, would definitely stay again
Comment from Hotel Management
Mar 20, 2017 by Deb / Reservations, Hotel Management
Thank you! We are so pleased to hear that you enjoyed your stay. Thank you for sharing your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from ATL

Long weekend with my wife

Posted Mar 19, 2017
Great hotel close to everything you want to see or do in Santa fe. Del Charo restaurant and bar was very good.
Comment from Hotel Management
Mar 20, 2017 by Deb / Reservations, Hotel Management
Dear Bradley, Thank you for your kind review of your stay with us. We are so pleased that you and your wife enjoyed your time in Santa Fe.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lombard il

great location

Posted Mar 16, 2017
Pros: location
Cons: change you buffet breakfast. I got bored with it after w few days.
Location: great location and some much shopping and sight seeing
Friendly staff and very helpful. I thought I had left something in my room, which I did not. And they got back to me right away about it. I will stay there again
Comment from Hotel Management
Mar 16, 2017 by Deb / Reservations, Hotel Management
Dear Max and Jack, Thank you for sharing your experience with us. We will share your thoughts on the buffet breakfast with the Food & Beverage Director. We are so pleased that you enjoyed your time in Santa Fe.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Nice hotel. Convenient to downtown plaza area. Rooms were nice and clean. Staff was very nice and accommodating. Breakfast was excellent. Overall a very enjoyable stay.
Comment from Hotel Management
Mar 7, 2017 by Deb / Reservations, Hotel Management
We are so pleased that you enjoyed your stay and appreciate you sharing your experience with us. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Good downtown hotel for tourists

Posted Jan 22, 2017
This is a charming older hotel which is well located for tourists who want proximity to downtown shopping, galleries, and historical locations. The rooms have more character than chain locations, but lower prices than some seemingly comparable competitors.
Comment from Hotel Management
Jan 23, 2017 by Deb / Reservations, Hotel Management
Dear Henry, Thank you for choosing the Inn for your visit to Santa Fe. We appreciate you sharing your experience with us. Safe travels,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great parking; helpful staff, excellent breakfast and short walk to the Roundhouse.
Comment from Hotel Management
Jan 18, 2017 by Deb / Reservations, Hotel Management
Thank you for noting our great staff and full buffet breakfast. We are located very near the Roundhouse and are pleased you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seguin, Tx (our home)

Perfect for Christmad

Posted Dec 29, 2016
The hotel is cozy-feeling with lots of lighted trees and fireplaces going. We loved that there were many places to sit and enjoy. The bar is great and seems to be a favorite with locals as well. Best of all it's close to shops and restaurants. This was our third time here. Highly recommended.
Comment from Hotel Management
Dec 31, 2016 by Deb / Reservations, Hotel Management
Dear Pat & Mark, Thank you for your kind words. We are so pleased to know that we are your choice for lodging when you visit Santa Fe. Have a happy new year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Pros: Comfort of rooms and location
Cons: Replace many of front desk people.
Concierge staff were the worst part of the experience. They were mostly rude or indifferent. Restaurant staff were slow and inattentive. Facility itself was lovely and housekeeping was excellent.
Comment from Hotel Management
Dec 22, 2016 by Deb / Reservations, Hotel Management
We are sorry to hear that you had a poor experience at the Inn. We would appreciate knowing more details of your stay to correct any problems. Please share your name and date of stay with us so that our General Manager can have more details. Please be assured that this is not our expected standard of service for any of our guests.
2 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
The only good thing about this place is the location relative to Santa Fe shops. If this place were placed in any other location it would not be worth the rate they charge.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
We regret that you did not find your stay at the Inn more enjoyable and wish we had more details to understand the rating and notes.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful Place close to everything

Posted Dec 19, 2016
Our room in the governor's wing was perfect in every way. It was spacious enough to host our friends who stayed at the hotel with us. The balcony and fireplace made our time together even more special. We can't wait to go back!
Comment from Hotel Management
Dec 20, 2016 by Deb / Reservations, Hotel Management
Dear Travelling Tom, We are so pleased that you enjoyed your stay and that you were able to spend time with your friends in the larger Deluxe room. Thank you for sharing your experience with us.