The hotel was close to city center but due to wood fire places rooms had a very strong smoke smell. Valet parking was terrible and there were several comments about being short handed all the time.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review. Many of our rooms do feature fireplaces and the aromatic scent of native pinon wood often fills the air to the overall delight of our guests. The resort maintains a rigorous chimney cleaning program to ensure fireplaces are kept in optimal condition. Some rooms feature historic “Kiva” or “Beehive” fireplaces and these are flue-less. Because of the particular nature of their construction, a smoky scent may periodically be detected on exceedingly windy days. Our staff always stands ready to move a guest to a traditional fireplace room, as available, if that is their preference. We sincerely apologize that this and other aspects of your stay did not meet your rightfully high expectations and will ensure that all your comments are shared with appropriate management and staff to further improve operations. All of us wish you safe and pleasant travels