Outdoor pool, pool umbrellas

Reviews of La Posada de Santa Fe, A Tribute Portfolio Resort & Spa

4.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 140 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is beautiful. Lots of amenities for guest. The shuttle was super convenient and the staff was friendly.
Stayed 5 nights in Apr 2024
Response from Gabriela on Apr 12, 2024
Dear Eva.Thank you for taking the time to let us know about your experience at our resort. We are so happy to hear that our staff was able to provide a quality service for you. We look forward to having you stay with us once more.

6/10 Okay

michelle

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabriela on Apr 8, 2024
Dear Michelle, Thank you for taking the time to let us know about your experience at our resort. We are sorry to hear that our property was not able to meet your expectations. We hope that if your travels bring you back into town you will choose to stay with us once again.

10/10 Excellent

Vikram

Traveled with family and small children
Liked: Amenities
The cozy and inviting lobby, the restaurant and the library are something unique. The staff was courteous and patient. We enjoyed lounging around both the indoor places and outdoors. The property doubles as an art gallery with eye catching Southwest and NM sceneries.
Stayed 3 nights in Mar 2024
Response from Hector Calles / Front Office Director on Apr 4, 2024
Dear Vikram.Thank you so much for providing great feedback. It is always pleasant to hear when our important guest enjoyed their stay. We would be so honored to have you back soon. Looking forward to seeing you again.

10/10 Excellent

Dee

Traveled with partner
Love staying at La Posada when visiting Santa Fe. Awesome property grounds, fantastic staff, fabulous food, great bars and amazing valets! The accommodations are spectacular as well! I just love this place! They’re all about their guests’ comfort and well being. Outstanding place to stay!
Stayed 4 nights in Mar 2024
Response from Hector Calles/ Front Office Director on Apr 2, 2024
Dear Dee.Thank you for providing such great review. We are glad you enjoyed your stay in our beautiful hotel. I will communicate all the associates how gracefully they delivered service to you. We really hope you can come back in the near feature. Best wishes.

10/10 Excellent

Susan

Traveled with partner
very slow, why not have self-parking? Otherwise beautiful place, clean, quiet
Stayed 4 nights in Mar 2024
Response from Hector Calles / Front Office Director on Mar 28, 2024
Dear Susan.Thank you for the feedback provided. We try to avoid the hassle of you parking your own car since there is limited parking around town, We are super glad to hear you enjoyed your stay in our beautiful hotel. We hope you can give us another opportunity in the near future. Best wishes.

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walking distance from The Plaza. Beautiful resort with helpful staff.
Stayed 3 nights in Mar 2024
Response from Hector Calles/Front Desk on Mar 26, 2024
Dear Erik.Thank you for such a great review from your most recent stay with us. Our prime location makes a big difference when staying in town. Three blocks for everything. You scape the crowds, and our beautiful gardens are about to start blooming. Once again, thank you for staying with us.We hope to see you back soon.

10/10 Excellent

Dorian

Stayed 3 nights in Mar 2024
Response from Hector Calles / Front Office Director on Apr 10, 2024
Dear Dorian.Thank you the rating provided in your review. It was a pleasure to be able to serve you while staying with us. We are really looking forward to seeing you in the near future. Best wishes!!!

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Hector Calles / Front Office Director on Mar 16, 2024
Dear Andrew.Thank you for staying with us. It was a pleasure to be able to serve you while staying with us. We really hope to see you back in the near future.

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying at La Posada staff was always so welcoming and friendly. Julias restaurant needs improvement on their staff and menu. Other than that everything was perfect!
Stayed 4 nights in Feb 2024
Response from Gabriela on Mar 1, 2024
Thank you for taking the time to let us know about your experience at our property. We are happy to hear that our staff was able to provide a wonderful service to you. We will make sure our food and beverage director takes this into consideration for our current and future guest.

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The staff was excellent. Our valet was prompt. The breakfast was wonderful, the plates were large enough to share.
Stayed 2 nights in Feb 2024
Response from Hector Calles / Front Office Director on Feb 9, 2024
Dear ChristyThank you for the feedback provided. I will communicate all our associates how satisfied you were with the service provided. It is always great to hear positive feedback from our important guests. You!.We hope to see you back soon.Best wishes.

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet setting with easy walking distance to all the sites. Nice spa, good on site testaurant and cozy gathering spots
Stayed 2 nights in Jan 2024
Response from Hector Calles/ Front Office Director on Feb 3, 2024
Dear, Rose.Thank you for providing such great feedback. It is always important to us to know how our important guest feel while and after their stay. We hope to see you back soon.Best wishes!!!

6/10 Okay

nicole

Traveled with partner
Liked: Cleanliness
Staff is friendly/ but overall vibe of hotel was not our favorite
Stayed 3 nights in Jan 2024
Response from Hector Calles/Front Desk on Jan 16, 2024
Dear nicole.Thank you for the feedback provided. I sincerely apologize for not meeting your expectations during this time. I wish you could explain a little bit more why you could not enjoy your stay. It would help us out tremendously. I really hope you can give us another opportunity in the near future.Best wishes!!!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always love our stay at La Posada
Stayed 3 nights in Jan 2024
Response from Hector Calles / Front Office Director on Jan 10, 2024
Dear Erin.Thank you for visiting our lovely hotel. I appreciate the great score provided. I will communicate all our associates how satisfied you were with the service received. Once again, thank you for staying with us. We hope to see you back soon.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay in Santa Fe!
Stayed 1 night in Jan 2024
Response from Hector Calles / Front Office Director on Jan 10, 2024
Dear Frank.Thank you for the loyalty. We appreciate you coming to stay with us. It is always a big pleasure to be able to serve you.We are looking forward for your next visit.

10/10 Excellent

Roe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hector Calles / Front Office Director on Jan 1, 2024
Dear Roe.Thank you for the feedback provided. It is awesome to start the year with the right foot and great scores. We appreciate the loyalty, and we look forward to seeing you in the near future, Best wishes!!!

4/10 Poor

paul

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was nothing like rooms depicted on website. Very small. No view. Had to keep shade closed for privacy. Desperately in need of electrical work. Extension cords and tv cable hanging out all over the place. Very third world. Phone wouldnt stop ringing last nite of our stay. Valet service was very slow. Staff was very kind and overworked on a property that needs major attention. We had higher expectations and were sadly disappointed. Shout out to Angel with valet and Hector for their professionalism. Julias social club was overwhelmed on Christmas Eve and needs serious help.
Stayed 4 nights in Dec 2023
Response from Hector Calles / Front Office Director on Dec 28, 2023
Dear Paul.I would like to sincerely apologize for not meeting your expectations during your most recent stay. I have communicated your concerns to our leadership team, so they can review all policies and regulations ir order to avoid the same issues from happening in the future. I really hope you can give us another opportunity. Best wishes!!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hector Calles / Front Office Director on Dec 27, 2023
Dear John.Thank you for staying with us. We appreciate the loyalty. I will share your feedback with the entire hotel staff to let them know how satisfied you were during the time you spent with us. It is so important to us to receive this positive feedback. It helps us to become even stronger in this industry.We hope to see you back in the near future.

10/10 Excellent

Peter

Stayed 3 nights in Dec 2023
Response from Hector Calles / Front Office Director on Dec 24, 2023
Dear Peter,Thank you for staying with us and providing such a great review. We appreciate your loyalty and we hope to see you back soon.Happy Holidays!!!

6/10 Okay

Kevin

Traveled with partner
Liked: Property conditions & facilities
Stay here for a convenient, walkable location to the square and downtown. The property needs a culture shift though from can-don't so don't expect a smooth guest experience. Front desk has no cash drawer for valet tipping, so valets make change from their wallets clogging up the valet stand. Bartender was downright Eeyore to every customer. Room was never vacuumed during 3-night stay and amenities never refreshed. It took 2 days to get Kiva fireplace-sized wood refill - fought too large wood that smoked out the room and sent ashes around it. Etc.
Stayed 3 nights in Dec 2023
Response from Hector Calles / Front Office Director on Dec 20, 2023
Dear Kevin,I would sincerely like to apologize for not meeting your expectations during your most recent stay with us. I have communicated all your concerns to our leadership team, so they can review all norms and policies with the respective department leaders in order to avoid the same issues from occurring in the future. Once again, thank your for staying with us. We hope you can give us another opportunity.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hector Calles / Front Office Director on Dec 20, 2023
Dear Laurie,Thank you for providing such a great feedback. We appreciate your loyalty. We hope to see you back soon in order to keep creating more memorable stays.Happy Holidays!!!

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, room was awesome. Only drawback was the lighting for the walkway leading to the room was out and we had to use a flashlight to see to get in.
Stayed 3 nights in Dec 2023
Response from Hector Calles / Front Office Director on Dec 20, 2023
Dear Spencer,Thank you for staying in our beautiful village. We will always have open doors for your return. Thank you for letting us know about the lighting situation. Our engineering team already took care of the issue. Once again, thank you for staying with us.We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Hector Calles / Front Office Director on Dec 17, 2023
Dear Reviewer.Thank you for taking the time to provide this review. We would have loved if you gave us some feedback why we could not get a higher score. Guest satisfaction is our main priority. We really appreciate your business, and we hope to see you back in the near future. Happy Holidays!!!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hector Calles / Front Office Director on Dec 12, 2023
Dear Cheryl.Thank you for the feedback provided. We appreciate your loyalty. I will communicate all the hotel staff how satisfied you were with the service provided. I really hope you can come back soon.Best of Holidays!!!

10/10 Excellent

Karin

Stayed 1 night in Nov 2023
Response from Hector Calles / Front Office Director on Dec 24, 2023
Dear Karin,Thank you for staying in our beautiful village. It was a pleasure to be able to serve you. We wish you the best holidays for you and your family. Once again, thank you for the loyalty, and we hope to see you back in the near future.Best wishes!!!

8/10 Good

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unique place . Convenient location. Rooms are rustic but nice
Stayed 2 nights in Nov 2023
Response from Hector Calles / Front Office Director on Nov 28, 2023
Dear William Thank you for the feedback provided. It was a pleasure to be able to serve you. We are waiting for your return alrady.Best wishes.

8/10 Good

Shawn

Stayed 3 nights in Oct 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear ShawnThank you for the feedback provided. We appreciate you time. Our most sincerest desire is that you can come back to experience our beautiful hotel again in the near future. Best wishes.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear Ricardo.Thank you for taking the time to provide feedback from your most recent stay with us. It was a complete pleasure to be able to serve you. I will share your feedback with the entire hotel staff as a way of celebrating the great service we provided. We hope to see you back soon.

10/10 Excellent

Robert, Heber City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Dining is great. Drink options are great.
Stayed 1 night in Nov 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear Robert.We appreciate your feedback. It is very important to us. We are so happy you enjoyed your stay at beautiful La Posada. Now, we are extending a new invitation for you to come back in the near future. As always, thank you for staying with us. We hope to see you back soon.

10/10 Excellent

Ken

Stayed 3 nights in Nov 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear KenIt was a complete pleasure to have had you stay with us. Our doors are always open for your return. We hope to see you back soon.

2/10 Terrible

chloe

Disliked: Property conditions & facilities
The rooms were old and run down. The property was undergoing construction.
Stayed 3 nights in Nov 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear Chloe.We are so sorry for not meeting your expectations during your most recent stay with us. I would like to inform you that La Posada will have a full renovation pretty soon. I really hope you can come back to see our beautiful property at that time.Best wishes.

10/10 Excellent

Susanrachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved - great location and the staff were all wonderful. Nice breakfast options. What I didn't love - while they made some effort to minimize single use plastics, could have been better (they gave plastic water bottles to everyone who wanted one whenever they wanted one and plastic cups wrapped in plastic in the rooms). The valet parking was really a nuisance. I had not expected this. I would have preferred a place where I could park myself and have easy access to my car without depending on others. They were great, but always busy... so we had to plan ahead and didn't know how busy they would be so our reservations were hard to keep on time.
Stayed 3 nights in Oct 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear SusanrachelThank you for such a great review. We love hearing out important guest feedbacks. I will communicate your concerns to our leadership team in order to be more efficient with recycling. We try to make your parking experience more efficient since Santa Fe does not have too much parking around. I will communicate our valet team your feedback, so norms and regulations are reviewed in order to be more efficient and proactive while performing their duties. We hope to see you back soon.

10/10 Excellent

Thomas

Stayed 5 nights in Sep 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear Thomas.Thanks for providing such great feedback. It is always a pleasure to be able to serve you while staying with us. We really hope to see you back soon.

8/10 Good

Mimi

Traveled with family
Liked: Staff & service
The environment is lovely;staff and food are both great. We had trouble with the hvac so were moved. The rooms are comfy but very poorly lit. Bathtub and showers could use more handrails. Great location and excellent valet parking service.
Stayed 4 nights in Oct 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear MimiThank you for taking the time to provide feedback from your most recent stay with us. I would like to mention that La Posada will go trough a full renovation in the near future. This will definitely fix the hvac issues you suffered during your stay. We really hope you can see that refreshed face of La Posada. Once again, thank you for staying with us. Looking forward to seeing you again.

10/10 Excellent

chantip

Stayed 2 nights in Oct 2023
Response from Hector Calles / Front Office Director on Nov 23, 2023
Dear chantip.Thank you for the great rating. Guest satisfaction is our number one priority at La Posada. We are so happy you were able to experience it firs hand. We are extending an invitation for you to come back in the future to keep creating more memorable memories. Best wishes.

4/10 Poor

Chad

Disliked: Property conditions & facilities, room comfort
The room was supposed to be an upgrade but was very small. It also had zero natural light. The tv was small and didn’t work properly and the toilet was so loud when flushed it could wake up someone across the property.
Stayed 2 nights in Oct 2023
Response from Cesar Alonso | Concierge/Lobby Ambassador on Oct 15, 2023
Thank you for your feedback. I apologize for not meeting your expectations, I will mention this to our upper management in hopes of getting this situation corrected for any of our future guests. We hope to welcome you back soon after our complete remodel and hopefully we can reach that 10 out of 10.Cesar AlonsoConcierge / Lobby AmbassadorLa Posada de Santa Fe505-986-0000

2/10 Terrible

Nemi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your pictures of Rooms! Very deceiving! Nothing!!! Like what was shown on line for 8 out of 10, Extremely Expensive! for the Room we got, Dark Old @ dingy, Horrible Old Bathroom, No furniture or tables to set anything on, Put us to the very back of Property w/Air conditioner!! What a Joke, Unacceptable!!! @ I want a Refund!!!
Stayed 1 night in Oct 2023
Response from Hector Calles / Front Office Director on Nov 28, 2023
Dear Nemi.We are so sorry for not meeting your expectations during your most recent stay with us. We have 157 casitas in house and every single one is different than the other. I hope you can give us another opportunity in the near future, so you can see how different our rooms can be. Once again, thank you for staying with us.Best wishes.

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property. Liked the room but had no chairs to sit in inside the room, except a desk chair. Had to pull in balcony chairs to sit in front of the fireplace. No place to gather at night with friends - no firepit for example. Restaurant food was average.
Stayed 3 nights in Sep 2023
Response from Hector Calles / Front Office Director on Nov 28, 2023
Dear Roger.Thank you for the feedback provided. I will communicate your comment to our leadership team, so they know the importance of having chairs in the room. Your feedback is super important to us. Once again, thank you for staying with us.We hope to see you back soon.

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very "Santa Fe".
Stayed 2 nights in Sep 2023
Response from Hector Calles / Front Office Director on Nov 28, 2023
Dear Roy.Thank you for such wonderful review. We really appreciate your loyalty. We feel so honored you decided to spend some time at Beautiful La Posada. Now, we really hope to see you back soon. Once again, thank you for staying with us.Best wishes.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and really personable staff….room was loud…upstairs neighbor paced late night——it was way louder than you would imagine. Grateful they weren’t watching tv.
Stayed 5 nights in Sep 2023

8/10 Good

christine

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & an awesome helpful & accommodating staff. Very walkable, galleries & shops in all directions.
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony, Fort Wayne

Stayed 4 nights in Sep 2023
Response from Hector Calles / Front Office Director on Nov 28, 2023
Dear Anthony.Thank you for taking the time to provide feedback from your most recent stay. I will communicate our team how satisfied you were during your stay. We hope to see you back soon.Best wishes.

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor dining is a peaceful and quiet area to enjoy breakfast and lunch. The Spa was amazing! Really enjoyed our massages! Staff was super friendly!
Stayed 1 night in Sep 2023
Response from Hector Calles / Front Office Director on Sep 9, 2023
Dear Julie.We are so glad you enjoyed your outdoor dining experience at La Posada. We have a beautiful patio. Our Spa in amazing at what they do. Every single guest comes out from there with a relax happy face. We appreciate the feedback provided. It helps us tremendously. We hope to see you back soon.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hector Calles / Front Office Director on Sep 9, 2023
Dear Becky.Thank you for providing feedback from your most recent stay with us. It was a complete pleasure to be able to serve you while staying with us.We hope you return soon.

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
For what I paid, the experience at this "spa" was not at all up to par. My room smelled moldy and was outfitted with worn carpet. I left early.
Stayed 2 nights in Sep 2023
Response from Hector Calles / Front Office Director on Sep 9, 2023
Dear Julia.I sincerely apologize for not meeting your expectations during this specific time. I will communicate your concerns to our leadership team, so we can review all our room standards. Our feedback is well received. I would also like to inform you that La Posada will go trough a full renovation in the near future. We hope you can see the new face of our beautiful hotel.I hope you can give us another opportunity when you are in the area.

8/10 Good

Arthur

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hector Calles / Front Office Director on Sep 3, 2023
Dear Arthur. Thank you for providing feedback from your most recent stay with us. We hope you can come back soon to experience La Posada again. Best wishes!!!

10/10 Excellent

Michele, Scottsdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed 2 nights at La Posada and felt valued as guests. Rocky, the valet, is especially accomodating and a wonderful customer-facing associate. Our room was lovely. The pool is well kept and yoga was sublime. Thank you all for a wonderful experience.
Stayed 2 nights in Aug 2023
Response from Hector Calles / Front Office Director on Sep 1, 2023
Dear Michele.Thank for taking the time to provide feedback from your most recent stay with us. I will communicate Rocky how gracefully he delivered service to you. I really hope you can come back in the near future. Best wishes!!!

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!
Stayed 3 nights in Aug 2023
Response from Gabriela on Oct 6, 2023
Thank you for taking the time to feedback about your stay. We are glad our team was able to provide a great service for you. We hope that if your travels bring you back to town, you'll choose to stay with us once again.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all ways.
Stayed 6 nights in Aug 2023
Response from Hector Calles / Front Office Director on Aug 31, 2023
Dear Michael.Thank you for the feedback provided. We are glad you had a great tine staying with us. We hope to see you back soon. Best wishes!!!