Terrace/patio

Reviews of Las Palomas

3.5 out of 5
Las Palomas
460 W San Francisco Street, Santa Fe, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1011 reviews" "
Rating 8 - Good. 187 out of 1011 reviews" "
Rating 6 - Okay. 54 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 20 out of 1011 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and accommodating. The breakfast space and made to order breakfast and coffee bar were really special and delicious. We will definitely be back!
Stayed 4 nights in Mar 2024

4/10 Poor

PHILLIP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
More shabby than chic. Great location. Breakfast was excellent. Staff were very nice. Our room needed a deep cleaning! Dirt in the corners, dirty/moldy grout, dusty. (Seems like others were happy with the cleanliness of their rooms so maybe ours was not typical?) The pictures on the website look so much better than what we experienced. I had promised my wife a really great stay but we were both quite disappointed. I realize the buildings are 100 years old, but that is not an excuse for the conditions we experienced. I spoke with the manager and the owner, both of whom were appreciative.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the rooms are super cozy. The staff is friendly and helpful. The breakfast is amazing!
Stayed 1 night in Mar 2024
Response from Maria WB on Mar 21, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Nai-Chi, Dallas

Traveled with family and small children
Liked: Staff & service
The location of the hotel is convenient to get to most places. I did not like that there were little ants inside our room. However when I told the staff about it, someone came to help remedy the situation right away.
Stayed 5 nights in Mar 2024
Response from Maria WB on Mar 18, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have passed this information on to the General Manager so that he is aware of the concerns. We hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff! Breakfast was delicious. Walking distance to downtown. Room was very clean!
Stayed 3 nights in Mar 2024
Response from Maria WB on Mar 18, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria WB on Mar 18, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent location. Full of Santa Fe charm. Loved the environmentally friendly touches. Breakfast amazing. Friendly staff.
Stayed 4 nights in Mar 2024
Response from Maria WB on Mar 18, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Maria WB on Mar 18, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kevin, Marietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great breakfast included
Stayed 2 nights in Mar 2024

6/10 Okay

Chelsea

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Maria WB on Mar 12, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us. We hope to see you again soon!

8/10 Good

Suzanne, Rock Springs

The breakfast was awesome. Several choices of cooked to order breakfast. The choices were breakfast burrito, blue corn pancakes and choice of meat, 3 breakfast tacos and 2 eggs, choice of meat and potatoes. In addition coffee, hot chocolate or chai. Fresh fruit, pastries, grits, bagels and croissants. Everything was delicious.
Stayed 5 nights in Feb 2024
Response from Maria WB on Mar 5, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Great breakfast. Nicest people!
Stayed 3 nights in Feb 2024
Response from Maria WB on Mar 5, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Authentic look of NM.
Stayed 4 nights in Feb 2024
Response from Maria WB on Feb 29, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

William, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Las Palomas is a comfortable, funky, slightly rustic, multi-building boutique motel with a fantastic free full breakfast (cooked to order, not just buffet) and a wonderfully friendly, helpful staff and an engaged owner/manager. Within easy walking distance of the heart of downtown Santa Fe (especially close to the Georgia O'Keeffe Museum). Plenty of free parking.
Stayed 3 nights in Feb 2024
Response from Maria WB on Feb 27, 2024
We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a peaceful place to stay, and I loved the fireplace and breakfast every morning. I hope to be back soon. Thank you!
Stayed 5 nights in Feb 2024
Response from Maria WB on Feb 27, 2024
We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Chantel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, super friendly staff, wouldn’t stay anywhere else!
Stayed 2 nights in Feb 2024
Response from Maria WB on Feb 27, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria WB on Feb 23, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maria WB on Feb 23, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room had personality and the fireplace was cozy. Breakfast was amazing!
Stayed 4 nights in Feb 2024
Response from Maria WB on Feb 23, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Second time staying here and everything about it is wonderful. Highly recommend.
Stayed 1 night in Feb 2024
Response from Maria WB on Feb 23, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful as is breakfast!
Stayed 1 night in Feb 2024
Response from Maria WB on Feb 23, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Marjorie

Liked: Staff & service, amenities, property conditions & facilities
Very charming, but not particularly clean floors, my living area leaked, and the floor sort of rolled up and down. The room Needs a facelift.
Stayed 3 nights in Jan 2024
Response from Maria WB on Feb 15, 2024
My sincere apologies for any inconveniences during your recent stay with us. I have passed this information on the General Manager so that he is aware of the concerns. Thank you for your feedback as it is appreciated.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming property with a friendly, accommodating host and staff that provides a wonderful breakfast to give you the energy to take the short walk to the plaza and everything Santa Fe has to offer.
Stayed 7 nights in Jan 2024
Response from Maria WB on Feb 14, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quaint place. Awesome service. Would stay again.
Stayed 2 nights in Feb 2024
Response from Maria WB on Feb 14, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Vicky

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay with great staff! The morning breakfast was fantastic. Our apartment was the perfect size for two people, and we really loved the fireplace on the chilly mornings. We would stay here again. It is walkable to the main shopping and art galleries and restaurants. My only feedback is that the rooms could have been cleaner and with a little updating to the kitchen area, this would be an amazing place to stay!
Response from Maria WB on Feb 13, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have passed this information on to the General Manager so that he is aware of the concerns. We hope to see you again soon!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was driving cross country with my husband and our dog and we decided to stay here because we’d stayed during our honeymoon. This was our favorite stop of all the hotels we stayed at during our drive. It was so comfortable and cozy and I loved sitting by the fireplace after a long day of driving. Also they were so welcoming to our dog and gave him a bag of treats and toys which made me so happy. None of us wanted to leave the next day but alas we had to hit the road again. Highly recommend this spot!
Stayed 1 night in Jan 2024
Response from Maria WB on Feb 13, 2024
We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maria WB on Feb 13, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Paul

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was very old (#23) and had not been updated for decades. There was little room and no luggage racks so we used the couch for our luggage leaving two hard back.chaors to sit on next to a small table. There was a draft from a broken window frame and the door. The bathroom was old and to get there at night one had to go down a step from the be to the lr on the way. Dangerous if one is tired. The bed was a king but the niche it was in was for a double bed so there was a 4 inch gap to.the wall and the pillows kept falling into it. When we went for breakfast, it was a load of hard boiled eggs and the rest was all starch...nothing cooked or warm...less than Motel 6.
Stayed 7 nights in Jan 2024
Response from Maria WB on Feb 13, 2024
My sincere apologies for any inconveniences during your recent stay with us. I have passed this information on the General Manager so that he is aware of the concerns. Thank you for your feedback as it is appreciated.

10/10 Excellent

Alina

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. They just started to offer different hot breakfast options - gluten free and veggie too. We had breakfast tacos and smoked salmon sandwich - was delicious. The staff was very friendly and helpful. We could walk to the center of the town in minutes. Everything was great
Stayed 4 nights in Jan 2024
Response from Maria WB on Feb 13, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

james

Stayed 2 nights in Jan 2024
Response from Maria WB on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchin had ants
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 31, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have passed this information on to the General Manager so that he is aware of the concerns. We hope to see you again soon!

6/10 Okay

Isabelle

Liked: Cleanliness, property conditions & facilities
Charming hotel with a lot of character. The staff is friendly and helpful. However, my room was not made up a single time during a three-night stay. The hotel’s location is fantastic and close to shops/museums/restaurants on downtown.
Stayed 3 nights in Jan 2024
Response from Maria WB on Jan 31, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I have passed this information on to the General Manager so that he is aware of the concerns. We hope to see you again soon!

10/10 Excellent

Franki

Stayed 2 nights in Jan 2024
Response from Maria WB on Mar 20, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 29, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Las Palomas! Sadly I only stayed one night but it was wonderful—1 stack of complementary firewood for our fireplace. The room was cozy and private. Would stay again, especially in the same room! The only downside was in the morning there was loud banging like construction was happening on the other side of us and saw an image of a pool/hot tub but there was none (was not a big deal, still woulda stayed here anyways).
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 26, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Stacyann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great breakfast and comfortable room.
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 26, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Melinda, Omaha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very convenient to walk to the downtown area, however it’s a very old hotel, our room was dirty and the bed very uncomfortable, the TV did not work in our room. I would not stay here again
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 26, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have passed this information on to the General Manager so that he is aware of the concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sue

Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 26, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dulcy, Asheville

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a hard time with the heat in the bedroom. But everything was very nice. We will return.
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 23, 2024
My sincere apologies for any inconveniences during your recent stay with us. Thank you for your feedback as it is appreciated.

10/10 Excellent

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay! My room was an older adobe bulding but was well maintained. It was quiet, comfortable, and well worth the money. Plus the breakfast was incredible! Will definitely stay there again!
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 26, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Jake

Stayed 1 night in Jan 2024
Response from Maria WB on Jan 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Travis

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

lorenzo, CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, fireplace romantic and comfy bed. Loved and will be back Staff at he front desk Eddy was great.
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 16, 2024
Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend if thinking of staying here. Got this on a whim from Expedia and it did not disappoint. Good deal for the location and amenities. Staff were very helpful and friendly. Having a fireplace was a bonus in the room.
Stayed 1 night in Jan 2024
Response from Maria WB on Jan 8, 2024
We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Rooms and breakfast were great and it’s in walking distance to downtown!
Stayed 2 nights in Jan 2024
Response from Maria WB on Jan 8, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Thank you for staying with us!

8/10 Good

Shea, Midland

Stayed 2 nights in Dec 2023
Response from Maria WB on Jan 8, 2024
Thank you for taking the time to share your experience regarding your recent stay at our hotel. Thank you for staying with us.

6/10 Okay

Vicki

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We really liked the property, staff and location. Unfortunately I think we got one of the worse rooms . It was nothing like the great looking rooms in the photos . The kitchenette was in really rough shape and bath really needed an update. We booked last minute, but really paid a premium rate for a not so nice room. Would like to stay again but in a nicer room…
Stayed 3 nights in Dec 2023
Response from Maria WB on Dec 31, 2023
My sincere apologies for any inconveniences during your recent stay with us. I have passed this information on the General Manager so that he is aware of the concerns. Thank you for taking the time to share your experience regarding your stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

John

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Maria WB on Dec 27, 2023
My sincere apologies for any inconveniences during your recent stay with us. Thank you for your feedback as it is appreciated.