Ratings based on 214 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from miami. fl.

Great location

Posted Nov 11, 2017
Some of the servers need to be better train on customer interaction. Chef and/or cook could prepare better food and make sure that it gets to the table hot, rather than cold as mine arrived.
Comment from Hotel Management
Nov 13, 2017 by Salvador Cisneros / Guest Relations, Hotel Management
Dear Guest I want to thank you for your preference at Nh Collection Mexico City Santa Fe. I'm glad to know that you enjoyed your stay and our excellent location, near to important malls, restaurants, offices and diferent nice places around us. I'm really sorry your experience was not what you expected in our restaurant , I’m going to canalize your comment to our food & beverage manager. We have a very dedicated customer support team here to help you in any way we can. In the future, you can contact us directly for much quicker response and resolution at: gr.nhcollectionsantafe@nh-hotels.com We really hope to receive you soon, in your favorite Hotel in Mexico City. Nh Santa Fe. Kindly. Salvador Cisneros Flores Guest Relations Nh Collection Mexico City Santa Fe.
5 out of 5
by A verified traveler from Toronto, ON

Great business hotel.

Posted Sep 5, 2017
Pros: Cleanliness and staff friendliness.
Location: Great shopping centre near-by, and a full range of restaurants within walking distance.
Great business hotel. Spacious and very clean. Do not expect a great lobby bar, but plenty of excellent restaurants within walking distance or a short taxi ride. Traffic in the area can be very intense, but if you need to stay in the Santa Fe area, NH is a great choice.
Comment from Hotel Management
Sep 6, 2017 by Jesús Alarcón - Guest Relations, Hotel Management
Dear Guest. I want to thank you for your preference and the trust you have placed in NH Collection Santa Fe. I really apreciate your comments and to recommended our hotel as a great choice. We hope to see you soon. Kind regards Jesús Alarcón Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Great hotel, def recomend it... good location as well.
Comment from Hotel Management
Jul 11, 2017 by Jesús Alarcón - Guest Relations, Hotel Management
Dear guest. I want to thank you for your preference and trust you have placed in NH Collection Santa Fe. I really appreciate the time that you took to send your comments. We hope to see you soon. Kind regards Jesus Alarcon Guest Relations
5 out of 5
by A verified traveler

Posted Jun 8, 2017 on Hotels
The room I stayed in had no electrical plugs other than 1 below a desk and 2 on the wall behind the beds. So I had to move a bed in order to charge my phone.
Comment from Hotel Management
Jun 12, 2017
Dear Guest. Thank you for you preference and the trust you have placed in NH Collection Santa Fe. I give you an apologize with the inconvenience with the electrical plugs, we will have some changes in our rooms I will send your comment to take it into account in the project. We hope to see you soon. Kind Regards Jesús Alarcón Guest Relations
3 out of 5
by A verified traveler

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
Estimado Huésped. Agradezco la oportunidad que nos dia para ser sus anfitriones en su pasada visitaa Santa Fe. Lamento que su estancia no haya sido sido completamente de su agrada y espero en una futura visita logremos cambiar la imagen que se lleva de nosotros y lograr una experiencia memorable. Reitero mis disculpas y espero poder darle la bienvenida en un futuro próximo en esta su casa NH Collection Mexico City Santa Fe. Cordialmente Jesús Alarcón Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami , Fl

A nice hotel in México DF Santa Fe

Posted May 2, 2017
Clean, modern, great spacious room. Buffet breakfast is great. Cost around $15 per person . Excellent service!!! We highly recommend this hotel. Excellent neighborhood!!!!
Comment from Hotel Management
May 3, 2017 by Jesús Alarcón - Guest Relations, Hotel Management
Dear Haydee. Thanks you for your preference and the trust you have placed in NH Collection Santa Fe. I really appreciate your comments and I'm proud to meet your expectations. We hope to see you soon. Have a nice day. Kind regards Jesús Alarcón Guest Relations
4 out of 5
by Rafael

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Estimado Rafael. Agradezco su preferenca por NH Collection Santa Fe así como el tiempo que se tomó en llenar la encuesta de satisfacción mediante Hotels.com. Esperamos tenerlo pronto de nuevo en esta su casa, y deseo tenga un excelente día. Cordialmente Jesús Alarcón Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Excellent hotel

Posted Dec 11, 2016
Excellent hotel i will be staying here again soon
Comment from Hotel Management
Jan 24, 2017 by Jesús Alarcón - Guest Relations, Hotel Management
Dear lilliam, First of all, I want to take this opportunity of saying how grateful I am for the comments and the trust you have placed in NH Collection Mexico City Santa Fe. I really appreciat your comments, I´ll share it with all the staff to motivate them and give always their best effort to live up to your expectations. Kind regards
5 out of 5
by A verified traveler

Clean and modern hotel. Great service.

Posted Oct 31, 2016 on Hotels
Santa Fe is an upscale area of Mexico City. This hotel is walking distance from a huge mall which was nice as the weather was colder than expected and we had to shop for more clothes! There's a Starbucks across the street. Otherwise every day there was a beautiful breakfast buffet available the hotel. We got around using Uber and it was perfect.
4 out of 5
by A verified traveler

Convenient business location

Posted Oct 23, 2016 on Hotels
Strict business stay, ideal for the business area. Large shopping mall nearby for restaurants and shopping.