Posted Feb 12, 2017
I was driving back to Denver from Las Vegas, and decided to stop in Sante Fe for the night. Booked this hotel on expedia, and arrived about an hour later, at 10pm. Initially the young lady at the front desk told me it would be about 2-3 hours (!!!) for a room as they were "rebooting the system". I explained that wouldn't really work, and asked if I should find another hotel. She snapped at me, and said "Doesn't really matter to me". As I turned to walk out, a man came out of the back office, called me over, apologized for her behavior and said he was able to access my reservation on his phone, and gave me a room key. Room was dingy, with carpet stains all over. Apparently the heat didn't work either, despite outside temps getting into the low 20s. Spent the night fully dressed, on a crunchy mattress, shivering. Not a pleasant experience. Complained to the same front desk girl when I checked out @ 7am. Was promised a refund, but still haven't seen it after 14 days.