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Reviews of Residence Inn by Marriott Santa Fe

3 out of 5
Residence Inn by Marriott Santa Fe
1698 Galisteo St, Santa Fe, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 268 reviews" "
Rating 8 - Good. 78 out of 268 reviews" "
Rating 6 - Okay. 27 out of 268 reviews" "
Rating 4 - Poor. 11 out of 268 reviews" "
Rating 2 - Terrible. 10 out of 268 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Everyone we interacted with was professional and polite. Only issue was hot water ran out quickly and took long to reheat.
Stayed 5 nights in Mar 2024

10/10 Excellent

Gustavo

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, room was clean and quiet, easy access, I would recommend and stay here again!
Stayed 1 night in Mar 2024
Response from Luís GM on Mar 24, 2024
Thank you for your honest feedback. We definitely would love to welcome you back again.Please always travel safely

8/10 Good

Daniel, Marlborough

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and efficient check in but the rooms need some updating.
Stayed 1 night in Mar 2024
Response from Luís GM on Mar 24, 2024
Thank you for your honest feedback. We are currently building our new hotel that will be replacing our current one. Where we currently lack freshness we compensate with service, cleanliness and best breakfast of any residence inn throughout the world

2/10 Terrible

TINA MARIE

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Luis GM on Dec 14, 2023
Dear Tina Marie, It’s Odd that you give us a negative review when in fact you tried to extend and we denied you. Although we are a pet friendly hotel we expect our guest to be mindful to prevent their pets from creating stains in our guest rooms. We apologize we couldn’t extend your stay but when pets have accidents in our rooms and they are not reported we are forced to not extend anyone that does not follow our hotel pet guidelines. Once you checked out we scheduled a profesional carpet cleaner to clean our room which is why we could not extend your stay. This is a preventative measure we need to take so that our future guest have a pleasant stay.

2/10 Terrible

Margit, San Antonio

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely the worst place we ever stayed in. Dated, worn out furniture and zero noise insulation in this old property. You will hear every step above you. When we mentioned it at front desk, two other guests were present with similar complaints. Even worse it is an unsafe place in winter conditions. It had snowed three days before our arrival, and they did not treat any icy areas at parking or on the way to the room with sand. Front desk clerk was aware of it but mentioned owner did not take care of it. She handed us a business card of owner to email our complaints. We did, but manager did not show any concern about the issues mentioned.
Response from Luís GM on Dec 6, 2023
Thank you Margt, Unfortunately your review is after we did not discount your reservation for departing early. Unfortunately you left after the second day of your reservation and you didn’t leave until after 3pm. Your concerns came to my attention after you found out you were going to be charged because of the time you decided to leave. I apologize that you were not in agrees me as to why we charged you. Our guest will read the reviews prior to this one and they will see the type of hotel we are.

4/10 Poor

Dayna

Stayed 6 nights in Nov 2023
Response from Luis GM on Dec 22, 2023
Dear Dayna, Thank you for your honest feedback. We will work on where we fell short. So that if you give us a second chance you will have a better experience.

10/10 Excellent

Steve

Traveled with partner, Traveled with family
Liked: Amenities
Excellent staff. Easy check in. Great breakfast.
Stayed 1 night in Oct 2023
Response from CF on Nov 4, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upbeat staff. Conveniently located. Older property. Could use an update.
Stayed 7 nights in Oct 2023
Response from Luis GM on Oct 29, 2023
Dear Jackson, Thank you for your honest feed back. We look forward to your next visit with us.

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2023
Response from CF on Nov 4, 2023
We appreciate your feedback!

6/10 Okay

Susan

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Luis GM on Oct 29, 2023
Dear Susan, I appreciate your honest feedback. As we construct our new hotel we hope to see you back again. Please always travel safely

10/10 Excellent

Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet.
Stayed 3 nights in Sep 2023
Response from Carmella F. on Sep 26, 2023
Thank you for staying with us. We appreciated your feedback. We hope to see you again soon!

10/10 Excellent

LaQuil, Conyers

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the quiteness, the staff, the cleanliness of the rooms and grounds and expecially the daily breakfast buffett,
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Thank you for your honesty when it comes to reviewing my hotel. We are very proud of our established hotel. It’s a true Gem and I am happy you were able to experience the service we take pride for daily.We look forward to welcoming you in the future.LuísGM

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Thank you so much for your honest feedback we always try do our best in providing a legendary type of service.We look forward to welcoming you in the future as we construct our new hotel.LuísGM

4/10 Poor

Joseph Frederic

Traveled with group
Disliked: Staff & service, property conditions & facilities
Marriott Disappointment
Disappointing service and in-room amenities. Coffee machine never worked; low showerhead water pressure. Room was "serviced" every other day.
Stayed 3 nights in Aug 2023
Response from Luis GM on Aug 9, 2023
Mr. Frederic, Thank you for your feedback, I apologize your coffee machine did not work. I wish we could have known so we could have replaced it during your stay. As for the Shower pressure it’s due because of the heat wave our state is going through. We were forced to lower the pressure in attempt to conserve water so at certain points throughout the day water pressure may have been lower than usual.I hope you understand and choose to stay with us again during your future travels.Luís GM

6/10 Okay

Greg

Traveled with group, Traveled with pets
Liked: Staff & service
as though people live there on a permanent basis. People were lounging around the street areas parking places seemed to make an nsafe atmosphere. One guy talked on his phone and watched me unload my vehicle for an hour straight. Creepy and uncomfortable.
Stayed 1 night in Jul 2023
Response from Luis GM on Aug 6, 2023
Thank you for your honest feedback. I hope you still had a good stay but the Residence Inn is an Extended stay Brand for Marriott. We in fact have guest that have been with us for two years to 6 months. So yes some guest have become Residence and pay a daily rate while doing so. Our guest are great and loyal not creepy.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, would highly recommend
We had never tried a Residence Inn by Marriott before but following our stay here we would definitely look to book another one in the future. From the minute we arrived we were made to feel welcome. Both the young lady on reception and the Manager who happened to there too were super friendly, willing to help us make the most of our stay and so helpful. Our room was so spacious with the added bonus of a sofa to chill on and a kitchen if we needed it . It was spotlessly clean, we could park directly outside and had easy access to the breakfast room, pool, bbq area and guest laundry. Breakfast was super both mornings with a great selection of hot and cold items to chose from with an added touch of New Mexico flavour. Cannot fault this hotel!
Stayed 2 nights in Jun 2023
Response from Luis GM on Jul 2, 2023
Thank you for your honest feedback. Providing the highest level our hospitality is always our goal. We hope you choose to stay with us again if your travels brings you to Santa Fe.Thank you once again,Luís GM

8/10 Good

james m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly people accommodating all of our needs.
Stayed 4 nights in May 2023
Response from Carmella F on May 11, 2023
Hi James, we are glad to hear you had a great. We hope to see you on your next visit to Santa Fe. Take Care!

10/10 Excellent

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Very quite, comfortable, delicious breakfast with a lot of options. Stuff was friendly and helpful.
Stayed 1 night in Feb 2023
Response from Carmella F. on Mar 1, 2023
Thank you for staying with us, We appreciated your feedback! We hope to see you again soon!

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Breakfast ever. Would defiantly stay here again
Response from CF on Dec 31, 2022
Thank you for staying with us. We appreciate your feedback! Happy Holidays!

8/10 Good

Marjorie

Stayed 4 nights in Nov 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Lilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient and within walking distance of the Historic Railyard. Staff was friendly and helpful.
Stayed 4 nights in Aug 2022
Response from CF on Sep 19, 2022
Thank you for your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, great suite.
Very comfortable, spacious room. Fully equipped kitchen, large bathroom. Pool, badminton, and even grills! Very convenient location- minutes to either the old town or to the opera. I will stay there again.
Stayed 9 nights in Aug 2022
Response from Carmella Flores on Aug 23, 2022
Thank you for staying with us! Glad you had a great stay! We hope to see you again! Take care!

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all properties were lovely, and great staff, service
Stayed 1 night in Aug 2022
Response from Carmella F. on Aug 22, 2022
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy &bdirty
Stayed 5 nights in May 2022

10/10 Excellent

Tashina, Baraga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice having everything! The kitchen was amazing, especially nice with having a 5 month old baby!
Stayed 4 nights in May 2022

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff is very friendly and helpful. It feels like you have your own apartment the way the property is laid out. It is in a very quiet area.
Stayed 1 night in Apr 2022
Response from Luis GM on May 2, 2022
Thank you so much for your great review. We cc are cc always here for your travel needs.

8/10 Good

Jo

Stayed 1 night in Apr 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
It was clean and in a very good location! Felt very safe! My Grandson and I loved the pickle ball court.
Stayed 7 nights in Mar 2022
Response from Carmella F. on Mar 22, 2022
Thank you for stating with us. We appreciate your feedback! We hope to see you again soon. Take Care.

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Very nice location with very kind people. Amazing breakfast with funny staff!
Stayed 1 night in Jan 2022
Response from Luis General Manager on Mar 13, 2022
You were an absolute pleasure to be of service to. Please travel safely and know we are always here for you when you return :-)

6/10 Okay

Esperanza

Traveled with family
Liked: Amenities
Dog poop everywhere. The beds were horrible. A/C did not work. Staff didn’t seem to care. We checked out early.
Stayed 2 nights in Mar 2022
Response from Luis GM on Mar 7, 2022
Thank you for your valuable feedback. I apologize for you thinking the AC was not working. We are in the middle of winter where temperatures drop to below 20’s and pipes will freeze if the AC is on. As for the beds we have all type of guests that request different types of beds and if You choose to stay with us again we can definitely let you try a room with a firmer or softer mattress. As for the dog feces we have had 7 snow storms that have covered our grounds and I can assure you this is never an issue but we are a pet friendly hotel so I can see your frustration. We will definitely take your feedback into consideration as there is designated areas for pets and we will ensure it is enforced. Again thank you for your feedback and we hope you travel safely. Lastly as for checking out early we apologize that we are not your booking agent and your reservation was prepaid. Please contact your booking agent and I am sure they will be happy to work with you when checking out early. Again Safe travels GM

10/10 Excellent

Nancy

Stayed 2 nights in Feb 2022
Response from Luis Castillo on Mar 3, 2022
Thank you so much for your honest feedback. We look forward in seeing you again.

4/10 Poor

Joyce

Traveled with family
Liked: Cleanliness, room comfort
Not what we paid for
We booked a king bed room but were given two doubles. We went back to the desk to ask for what we paid for but were informed no kings were available and the difference in cost could not be reimbursed.
Stayed 1 night in Feb 2022
Response from Carmella F. on Feb 16, 2022
Thank you for your feedback!

10/10 Excellent

Dana

Stayed 1 night in Jan 2022
Response from Carmella F. on Jan 17, 2022
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GM on Jan 13, 2022
Thank you so much for your honest feedback. It was a pleasure to have been of service to you.

8/10 Good

Thamirys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place.
Stayed 1 night in Jan 2022
Response from Carmella F. on Jan 10, 2022
Thank you for staying with us. We appreciated your feedback.

6/10 Okay

Cevat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

James L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2021
Response from Residence Inn Santa Fe NM on Dec 23, 2021
Thank you so much for your great review, We look forward in welcoming you again.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Our stay was great!! About a 8 minute drive to the plaza. The staff was super friendly which made our stay even more comfortable. Breakfast was unexpectedly different every day and delicious! The room was a bit dated but clean and spacious which allowed for a nice stay with family. We would definitely stay here again!
Stayed 5 nights in Dec 2021
Response from Carmella F. on Dec 9, 2021
Thank you so much for staying with us. We appreciate your feedback. 'glad to hear you enjoyed your stay. Take care and Happy Holidays!

10/10 Excellent

barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have room to spread out. The kitchen was well appointed. I wish the light in the shower area was brighter. The staff is wonderful. When we had an issue with the heater, they were right on it, coming up with solutions and solving the problem. While it isn't a southwest experience like you'd get at LaFonda, it is solid for a Residence Inn. The breakfast is really outstanding. We would stay there again.
Stayed 3 nights in Nov 2021
Response from Carmella F. on Nov 30, 2021
Thank you for staying. We appreciate your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Carmella F. on Nov 29, 2021
Thank you for your staying! We appreciate your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Carmella F. on Nov 22, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall OK, needs improvement
Overall a good night. Very quiet, except for the SUPER loud refrigerator. The room needed maintenance. The shower head was so intense, it was like getting blasted with a needle jet of water. The lighting was terrible with no good place for my wife to put on makeup. Dog friendly!!! I expect a little better for $235 a night.
Stayed 1 night in Oct 2021
Response from Carmella F. on Oct 15, 2021
Thank you for stating with us. We appreciate your feedback. Take care!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021
Response from Carmella F. on Oct 4, 2021
Thank you for staying. We appreciate your feedback!

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Size of room was great…needed refreshing
Stayed 3 nights in Sep 2021
Response from Carmella F. on Sep 28, 2021
Thank you for staying. We appreciate your feedback!

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable
Mattress was the worst I have ever slept on. Bottom of the line, Sofa in room was old. Plus the rooms could use an update. Not what I expected from this hotel! Not recommend at all!😠
Stayed 1 night in Sep 2021
Response from Carmella F. on Sep 7, 2021
Thank you for your feedback!

8/10 Good

Holbrook

Traveled with group
Liked: Cleanliness, staff & service
Nice room, well stocked. Hot tub not running.
Stayed 2 nights in Sep 2021
Response from Carmella F. on Sep 7, 2021
Thank you for your feedback!

8/10 Good

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Large room
Stayed 1 night in Aug 2021
Response from Carmella F. on Aug 30, 2021
Thank you for staying! We appreciate your feedback!

6/10 Okay

Leonard

Traveled with family
Liked: Cleanliness
Location is not too far from downtown. Room is larger than usual Hotels. Dishes were still dirty sitting in the dish washer. Bathroom sink was not draining right. Coffee didn't get replenished.
Stayed 2 nights in Aug 2021
Response from Carmella F. on Aug 24, 2021
Hi Leonard, being that you stayed here 2 nights due to Covid your room would not have received service , but we would have replenished towels, etc... at the Front Desk. Thank you for staying.