Posted Sep 26, 2016
If you like to walk and climb stairs, you'd love this hotel. I booked a two day stay weeks in advance, and was given a room on the top floor that must have been at least a city block from everything the hotel had to offer. I mean everything! In order to get to the lobby, lounge, restaurant, shuttle bus, ice machine, ( there was only one) pool, and laundry service, be prepared to walk a great distance and climb a lot of stairs. I don't understand why we were put in a room that was the furthest away from everything when the hotel didn't appear to be full. I guess they were saving the good rooms for folks who drove in at the last minute needing a place to crash for the night. After all of this walking and stair climbing, my wife became ill. After one nights stay, we were forced to cut our trip short, and check out early the next morning. The hotel staff told me I'd have to contact Expedia if I didn't want to be charged for the second night. I contacted Expedia by phone that morning, and between the hotel and Expedia I was charged for the second night. As a business owner, I understand the importance of good customer service. I wouldn't recommend the hotel or the experience with Expedia to anyone.