Terrace/patio

Reviews of The Sage Hotel

3 out of 5
The Sage Hotel
725 Cerrillos Rd, Santa Fe, NM

Reviews

7.6

Good

Rating 10 - Excellent. 552 out of 1520 reviews" "
Rating 8 - Good. 430 out of 1520 reviews" "
Rating 6 - Okay. 284 out of 1520 reviews" "
Rating 4 - Poor. 160 out of 1520 reviews" "
Rating 2 - Terrible. 94 out of 1520 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

GREAT upgrade to their breakfasts
Stayed 2 nights in Mar 2024

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful and loved the coffee in the lobby earlier
Stayed 1 night in Mar 2024

8/10 Good

Joshua

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Jacquelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Francisco

Business traveler, Traveled with partner
Liked: Staff & service, amenities
This property is in a very nice area.I definitely would stay again. I truly wanted to rate this property a 5 but certain things kept me from doing that. The room was beautiful and spacious but we could hear the people above our room walking on their floors,the bed was hard as a rock so if you like firm beds this is the place for you. The water pressure in the shower was very low and also the water did not get hot at all. Now to the reasons why i will be back.The staff was all friendly which is rare at some properties. Property is in a safe location and the breakfast that's included in the stay is basic but delicious and fresh. The evening Entertainment was also great. This may sound like a bad review which it is not it is just an honest review and i would definitely stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
A real gem. Good breakfast. Super nice staff. Good band on friday night.
Stayed 2 nights in Mar 2024

10/10 Excellent

ROBERTA

Traveled with pets, Traveled with family
Bathroom needs a little more cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
The parking lot is a nightmare. Our room was dirty. There was hair all over the floor and in the tub. When I moved one of the pillows,there was a dryer sheet ,of all things! I didn't think hotels used dryer sheets. So who knows where it came from. Our coffee mamer dudnt work. It turned on, wouldn't make a cup of coffee. Then never turned on again. Frustrating. When didn't even bother to complain because when we noticed it was late and it seemed to hotel was full. When I checked out the lady asked how our stay was. I told her, and she offered to take $30 off our total. I didn't ask for anything so I aporeciate the gesture.
Stayed 2 nights in Mar 2024

6/10 Okay

Selene

Disliked: Property conditions & facilities
Very noisy.
Stayed 3 nights in Mar 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Freda

Traveled with group, Traveled with partner
Liked: Staff & service
Very basic decor and needs updating.
Stayed 2 nights in Mar 2024

6/10 Okay

Andres

Liked: Staff & service
👍
Stayed 2 nights in Mar 2024

8/10 Good

Jeanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little stay on our way to Denver
Stayed 1 night in Mar 2024

10/10 Excellent

Clairissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally had a key card issue for my room & the managers handled it so positively I want to give a shout out to the names : MEGHA, Christian, BJ, & Chad. Amazing customer service to handle the situation quickly. Breakfast is wonderful with the golden waffle machine & snacks. We are grateful to have such a positive stay. Thank you. :)
Stayed 1 night in Mar 2024

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lewie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at SAGA as often as I can !!! EVERY THING IS AWESOME AND AMAZING
Stayed 1 night in Mar 2024

10/10 Excellent

Tuyen

Liked: Amenities
I found few hairs on the bed. I am not sure they changed the bed sheets
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! From the minute you walk in, they are attentive, accommodating and simply put, some of the nicest people around! The Breakfast was hot, fresh, and ready. Great Location, easy access to downtown. We will definitely stay there again if the opportunity presents itself.
Stayed 2 nights in Mar 2024

4/10 Poor

Karen

Traveled with partner
Not what I expected! It is not a hotel. Food in restaurant not great and the breakfast looked horrible! Beds were comfortable!
Stayed 2 nights in Mar 2024

2/10 Terrible

Tia

Disliked: Staff & service, property conditions & facilities
Everything was half broken, the shower, the TV had maybe 5 channels when notifying the front desk was told someone would be right there to fix it. The crickets came after that... Nothing was resolved, the breakfast buffet is a zoo. Place is basically an updated dump.
Stayed 1 night in Mar 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Run
Stayed 2 nights in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 5 nights in Mar 2024

6/10 Okay

Lyn, North Windham

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful. The breakfast was ample, though there is a daily charge of $15 for "amenities" that I was told "covers breakfast". Close to the Santa Fe Railyard and the weekend markets that are held there. HOWEVER, this hotel is pet friendly. Our room was adjacent to a room with two large dogs that disturbed our sleep every night. We asked about a room change, and told the staff we would think about it. The desk person didnt wait for us to get back and changed our room. When we got back that night, we were rousted from bed and told that the room we were in was supposed to be empty. Despite the receipt that I showed, we were brought down to the front desk (in my bathrobe) to straighten things out. Turns out the staff person had changed our room without our knowledge.The decor and condition of the room could be described as "shabby chic". Things are worn and poorly repaired. The surrounding area is questionable, and I didnt feel safe walking around. The mattress and pillows were awful. Three pillows were flat, and one was overstuffed and hard as a rock. The mattress was sunken and uneven. The "dog relieving area" was right outside our door where we parked. Many owners didnt bother to pick up their dog's poop. Needless to say, we wont be staying there again.
Stayed 4 nights in Feb 2024

6/10 Okay

Brian

Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor needed to be wet mopped!
Stayed 2 nights in Mar 2024

6/10 Okay

Ingeborg, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service was awesome all around! Beds comfortable and rooms very clean. Bathroom dated but clean. We were in the ground floor and had alot of noise from above, which was kind of a bummer for sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Yuphadee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, very clean, have small fridge microwave coffee pot. Great breakfast in the morning an its free
Stayed 2 nights in Mar 2024

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous and helpful. Breakfast was very good. The only problem we had was we went to the Plaza in the shuttle Saturday evening, were told to call when we needed the shuttle to return for us. We started calling at 7:00 p.m. and continued to call until 7:20 with no response. We finally walked back in the cold. Chris was kind enough to comp us a drink each for our inconvenience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

edgar torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 1 night in Feb 2024

8/10 Good

Merry

Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities inside it were very good, seemed to be recently renovated. It was very comfortable and met my needs for the trip. However, the neighborhood was a bit intimidating and the walls (and ceiling) quite thin. I did not tary in the parking lot.
Stayed 5 nights in Feb 2024

6/10 Okay

monica

Traveled with family and small children
Liked: Staff & service
My experience was good, just should improve cleanliness.
Stayed 1 night in Feb 2024

4/10 Poor

Ryan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They charge you $15 a night to use WiFi and the WiFi doesn’t work in the rooms. The only solution was to go to the lobby and use it and when I did it didn’t work either and they were using hotspot.
Stayed 2 nights in Feb 2024

4/10 Poor

Robert, Carpinteria

Traveled with pets
Liked: Staff & service, amenities
This was a decent hotel with an easy walk to the downtown and a very decent breakfast, a nice decor but I had a lot of bad sleep mainly due to the other occupants. This probably could’ve been improved by better sound dampening. The first night I had people around me who blared their TV late into the evening. The people above me I could hear them walking -stomping? around, using the bathroom, and talking very loudly on the phone. The second day in the room next to me an alarm clock went off from 4:30am to 6:30am continuously - woke me up but evidently not the person who set it. I thought maybe the room was empty, but a few hours later I heard his dog barking frantically and then using the toilet. I need to know what he was on to let him sleep through that :D It was very pet friendly, and the front desk people were friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yomaira Y

Liked: Cleanliness, staff & service, property conditions & facilities
The Social bar/restaurant had delicious food and chill atmosphere. The room was all we needed, clean, spacious, climate control, TV. It was a fun and pleasant stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. We had a blast playing trivia in the bar.
Stayed 2 nights in Feb 2024
Response from MTL on Feb 19, 2024
Thank you very much for your kind review! We hope to have you back with us soon!

2/10 Terrible

Christine

Disliked: Property conditions & facilities
Sink and tub clogged,
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MTL on Feb 19, 2024
Thank you for your kind review. We hope tohave youback again!

10/10 Excellent

Mark

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place. I enjoyed the bluegrass music in the bar area.
Stayed 2 nights in Feb 2024
Response from MTL on Feb 19, 2024
Thank you for your kind review. We hope tohave youback again!

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a good stay
Stayed 1 night in Feb 2024
Response from MTL on Feb 19, 2024
Thank you for your kind review. We hope tohave youback again!

6/10 Okay

linda

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from MTL on Feb 19, 2024
Thank you for your kind review. We hope tohave youback again!

6/10 Okay

jacob

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from MTL on Feb 8, 2024
Thank you for your review! We hope to have you back soon with us!

2/10 Terrible

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty linens on bed and towels. Bathroom needed maintenance.
Stayed 3 nights in Jan 2024
Response from MTL on Feb 8, 2024
We apologize for your poor expereince with us. We hope youwillgive us anothery try in the future.

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, safe and easy park
Stayed 2 nights in Jan 2024
Response from MTL on Feb 1, 2024
Thank you very much for the kind review! We hope to have you back again!

4/10 Poor

Ava

Traveled with partner
Disliked: Property conditions & facilities
After they have your credit card, on checkout they charge an extra $15 “resort fee”. This is not a resort. The rooms are tiny, and the bathroom fixtures are terrible. When asked, they said the extra fee was “for WiFi and Breakfast”, so therefore the advertising for free WiFi and free parking is fraudulent. Wouldn’t mind if they used that fee to have better maintenance of the property. It’s nice that they accept dogs, but guests are very disrespectful and do not clean up, so there is dog poop all over the yard areas. Maybe they should charge a “pet clean-up fee” instead. Advice: Until they improve, spend the extra money and get a nicer hotel in Santa Fe.
Stayed 1 night in Jan 2024
Response from MTL on Jan 28, 2024
We are terribly sorry about the confusion! We will definitely take this into consideration. We hope to have you back soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was the most comfortable hotel bed, and with the best pillows I have found at any hotel in years. Seriously, I was shocked with how nice those were compared to most other hotels. Kudos, Sage!
Stayed 1 night in Jan 2024
Response from Paula on Jan 28, 2024
Thank you so much for the wonderful feedback, hope you come and stay with us again in the future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new owners have brought lots of style and love and energy to this little place.
Response from MTL on Jan 27, 2024
Thank you for your kind review! We hope to have you back soon! We too love all the new upgrades! Bathrooms are next!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MTL on Jan 28, 2024
Thank you for your kind review! We hope to have you back soon! Safe travels!