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Reviews of Santa Fe Suites

2.5 out of 5
Santa Fe Suites
3007 S Saint Francis Dr, Santa Fe, NM

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 1005 reviews" "
Rating 8 - Good. 411 out of 1005 reviews" "
Rating 6 - Okay. 169 out of 1005 reviews" "
Rating 4 - Poor. 62 out of 1005 reviews" "
Rating 2 - Terrible. 53 out of 1005 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

jose

Stayed 2 nights in Dec 2020

2/10 Terrible

Terrah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man at the front was rude to us from the start. Once we got into our room it was nasty the mattress was brown and lumpy. The room was not cleaned there was hair on the bathroom floor and it smelled very musty. We decided to leave because we didn’t feel comfortable sleeping here and the front guy made it very clear we were unable to get a refund. Overall bad experience.
Stayed 1 night in Dec 2020

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

David, Sedona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...terrific value Be sure to wait till after 3 pm to check in
Stayed 4 nights in Dec 2020

6/10 Okay

Malinda

Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll stay somewhere else next time
The room was fine for the one night stay with my fiancé and dog. I asked the front desk for an extra pillow and they said they do not have extra pillows onsite, even though the room I stayed in had a queen size bed and a pull out bed couch. They aren’t service breakfast because of COVID but said they provide coffee 24/7, but only coffee provided was decaf. The toilet ran all night. The refrigerator in the room was loud and kept making loud noises throughout the night as well. It woke me up a few times. Also the shampoo bottle was half empty and there was no conditioner. Not worth it for me.
Stayed 1 night in Nov 2020

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from SFS on Nov 24, 2020
Thank you

8/10 Good

Rachel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from SFS on Nov 24, 2020
Thank you

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
The room was good a little out dated but enjoyed being able to cook. The bed wasnt very comfy though. But i do think it was the best hotel out of the 3 others i stayed at.
Stayed 2 nights in Oct 2020
Response from SFS on Nov 3, 2020
Thank you

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from SFS on Nov 1, 2020
Thank you

2/10 Terrible

WKH, Dallas

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room had bedbugs! I left after one night and I have not received a refund for the remainder two nights.
Stayed 3 nights in Oct 2020

6/10 Okay

Don, Denver

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
bedbugs sores all over body bed bugs bed bugs
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We stayed here for one night in October 2020. It is not easy to run business during Covid 19. The facility is good, clean and comfortable. They also provided breakfast. Thank you!
Stayed 1 night in Oct 2020
Response from SFS on Oct 26, 2020
Thank you

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Adequate but disappointing
Cost was low, and that was great. I have stayed here multiple times in the past, and it was decent. This time, it just seems a little dirtier and older. Sofa looked worn and stained, so I didn't want to sit on it. Wood chair is very uncomfortable after a while, so gets difficult to sit and work for a period of time. Bed pillows are super thin and uncomfortable. It is adequate, but disappointing. Rooms need some new furniture.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Nothing unique about my room, but the staff was nice and it was just what I needed while there for the price. I didn't like that it was not at all deeply cleaned.
Stayed 3 nights in Oct 2020
Response from SFS on Oct 24, 2020
Thank you

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020
Response from SFS on Oct 24, 2020
Thank you

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Nice, but non-working microwave
Nice unit but disappointed microwave did not work and minimal dishes available
Stayed 5 nights in Oct 2020
Response from SFS on Oct 24, 2020
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from SFS on Oct 24, 2020
Thank you

2/10 Terrible

Jayde

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2020
Response from SFS on Oct 24, 2020
Thank you

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, good service a little traffic noise
Stayed 1 night in Oct 2020
Response from SFS on Oct 12, 2020
Thank you

8/10 Good

Stephanie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from SFS on Oct 12, 2020
Thank you

8/10 Good

Donalyn

Stayed 1 night in Oct 2020
Response from SFS on Oct 24, 2020
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from SFS on Oct 5, 2020
Thank you

6/10 Okay

Zephaniah, Albuquerque nm

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was fine the beds and guest beds need to be changed with new ones mattresses were done . Need to be replaced ASAP location was ok
Stayed 2 nights in Sep 2020
Response from SFS on Oct 5, 2020
Thank you

6/10 Okay

Petra

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2020
Response from SFS on Oct 5, 2020
Thank you

4/10 Poor

Ken, Las Cruces, NM

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time we stayed at SF Suites. Firdt 2 stays were fine - reasonably priced, convenient. This stay we had no internet for 3 days. Kitchen was not equiped as before. Front desk people were no help. Our last stay there.
Stayed 2 nights in Sep 2020

8/10 Good

MikeS, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, polite and helpful staff. What more can you ask?
Stayed 1 night in Sep 2020
Response from SFS on Oct 5, 2020
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from SFS on Sep 16, 2020
Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The staff is very knowledgeable and helpful. I had a wonderful time
Stayed 2 nights in Sep 2020
Response from SFS on Sep 9, 2020
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from SFS on Sep 9, 2020
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from SFS on Sep 16, 2020
Thank you

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from SFS on Sep 9, 2020
Thank you

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Precio económico
Me he quedado 2 veces en este hotel esta vez el microondas no servia lo reporte y no me lo cambaiaron , en fin el area esta tranquila limpian el cuarto casi todos los dias son algo viejos los muebles pero el precio no esta tan caro
Stayed 4 nights in Aug 2020
Response from SFS on Sep 9, 2020
Muchas Gracias

8/10 Good

Devon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from SFS on Aug 27, 2020
Thank you

4/10 Poor

Silvia, Miami

Traveled with partner, Traveled with pets
Liked: Staff & service
horrible, you can't sleep from the noise made by the pipes and the refrigerator the employees are friendly and the cleaning is fine
Stayed 1 night in Aug 2020
Response from SFS on Aug 27, 2020
We apologize for the inconvenience.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
The location was very uncomfortable. The hotel, rooms n continental breakfast needs to be upgraded. The bed was very uncomfortable n the pillow were so flat it felt like we had no pillows! The furniture is so outdated the couch was dirty n lumpy. I will not stay there ever again..
Stayed 1 night in Aug 2020
Response from SFS on Aug 27, 2020
Thank you

6/10 Okay

Graciela

Traveled with family
Stayed 1 night in Aug 2020
Response from SFS on Aug 27, 2020
Thank you

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from SFS on Aug 27, 2020
Thank you

6/10 Okay

Verified traveler

Stayed 4 nights in Aug 2020
Response from SFS on Aug 27, 2020
Thank you

4/10 Poor

Harry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
nice Staff, but rooms...oh my! :(
Dirty, stained, and icky! Couldn’t wait to leave. If only the cleanliness matched the friendliness of the staff.
Stayed 4 nights in Aug 2020

2/10 Terrible

Deirdre

Stayed 1 night in Jul 2020
Response from SFS on Aug 27, 2020
Thank you

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
adequate and reasonable rates!
We’ve stayed here multiple times on road trips and it’s great for a quick stop. Reasonable rates. Bed was fine. Room was clean. No breakfast with COVID, but it’s next to a grocery store. Also has a mini kitchenette so it was helpful for our cooler food.
Stayed 1 night in Jul 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from SFS on Jul 27, 2020
Thank you

10/10 Excellent

Ron

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from SFS on Jul 27, 2020
Thank you

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from SFS on Jul 27, 2020
Thank you

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Hateful, judgmental, racial profiling jerks!
Employees and manager were beyond rude and racial profiled and judged us because we have tattoos and smoked our cigarettes outside of the room. I have spent a lot of money woth these people and felt truly disrespected as well as my sister.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
OK - Potential to be much better!?
The Hotel itself was cute and cozy. It could be a great place . . . however, it wasn't very clean inside and beds were not comfortable at all. The inside was kinda run down. Hopefully a little renovation and maybe after "covid" might see a little more attention to the cleanliness. For the price it was o.k.
Stayed 1 night in Jun 2020
Response from SFS on Jul 7, 2020
Thank you for your suggestions.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from SFS on Jul 7, 2020
Thank you

10/10 Excellent

Joel, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and had the small kitchenette shown in the photos. It is a perfect inexpensive setup for staying in Santa Fe. For the price this cannot be beaten.
Stayed 3 nights in Jun 2020
Response from SFS on Jul 7, 2020
Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from SFS on Jul 7, 2020
Thank you

6/10 Okay

Brenda

Stayed 1 night in Jun 2020