Ratings based on 137 Verified Reviews

4.5 out of 5
77% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bellingham, WA

Great location; great, friendly staff

Posted Feb 7, 2018
Pros: Spacious rooms, great restaurants
Cons: On my morning walk, one of the doormen rudely started yelling at me because I was walking towards the far end of the parking lot.
Location: Being a business area, things get very quiet after hours. But there’s a good selection of restaurants and pubs nearby.
I like to stay at the Sheraton when meeting my clients in Santa Fe: the staff is friendly, the rooms are newer, spacious and comfortable; has an excellent breakfast buffet, and El Bajío restaurant on the first floor of the hotel offers outstanding Mexican food. There’s also an excellent restaurant right across the street, Giornalle Caffé, with an upscale menu selection that includes vegan and gluten-free dishes.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Quito

nice

Posted Jul 22, 2017
Pros: the garden view
Cons: reception staff
Location: really good close to shopping
receptionist are not too supportive, I have been in other locations and staff used to smile and be more courteous
1 out of 5
by Maria E

Awful service

Posted Jun 5, 2017 on Hotels
Awful! Worst customer service ever! Will never return
5 out of 5
by Iliana

This traveler left a rating score only Posted Apr 18, 2017 on Hotels
4 out of 5
by Eddo

Posted Jan 30, 2017 on Hotels
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear gues, we really want to thank you for staying with us, we apreciate all your comments we will be glad to see you back in the near future Sincerely Miguel Lopez Concierge
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

nice hotel close to shopping center

Posted Nov 23, 2016
very nice hotel to stay im santa fe area close to the shopping center and in the business area of santafe
Comment from Hotel Management
Nov 23, 2016 by VIP & Club Services Leader, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we appreciate you taking your valuable time to give us your comments. We are pleased to hear about your positive impressions, your opinion is truly valuable to us, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Estimado Huésped, En nombre de Sheraton Santa Fe esperamos tenga un excelente día y apreciamos el valioso tiempo que tomo para dejarnos sus comentarios por este medio. Es un placer para nosotros recibir tan positivas calificaciones; para nuestro equipo resulta muy importante obtener una retroalimentación de parte de nuestros huéspedes, gracias a esto podemos mejorar nuestras operaciones y la calidad en el servicio. Será un placer nos brinde la oportunidad de darle la bienvenida nuevamente en Sheraton Santa Fe en su próxima visita a la Ciudad de México. Cordialmente, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
i was a brief stay but it was comfortable
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Estimado Huésped, On behalf of Sheraton Santa Fe we hope you are having an excellent day. Your feedback regarding your recent stay was brought to our attention We appreciate you taking your valuable time to give us your comments. We are pleased to hear about your positive impressions, your opinion is truly valuable to us, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Awesome service good hospitality

Posted Oct 22, 2016 on Hotels
Awesome service good hospitality
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we hope you are having an excellent day. Your feedback regarding your recent stay was brought to our attention. We appreciate you taking your valuable time to fill it out. We are pleased to hear about your positive impressions, this way we can offer to our guests better experiences and a better service each time. We look forward to having the pleasure to welcome you again, on your next trip to Mexico City. Kind Regards, Helena Mora VIP & Club Services Leader
5 out of 5
by A verified traveler

Great Stay

Posted Apr 27, 2016 on Hotels
This hotel is great. The service is great, and the rooms are large and very comfortable.
Comment from Hotel Management
Jul 2, 2016 by Helena Mora, Hotel Management
Dear Guest, On behalf of Sheraton Santa Fe we appreciate you taking your valuable time to give us your comments. W are pleased to hear about your positive impressions regarding our rooms and the services provided. Your opinion is truly valuable to us, so please if there is any suggestion you want to make to improve our service, we will appreciate it, this way we can offer to our guests better experiences and a better service. We look forward to having the pleasure to welcome you again at Sheraton Santa Fe on you next trip to México City. Kind Regards, Helena Mora VIP & Club Services Leader