Landmark Gone to Seed
Posted Jul 15, 2015
We booked three nights (7/6-7/8/15) based on there being a spa, restaurant and bar on the premises as well as horseback riding available. Upon arrival, we were told that the spa, restaurant and bar were closed due to renovation of the property. These amenities were the main reason we selected this destination, along with the beautiful pictures from the property's website. The room we had was spacious, but reeked of wood smoke. The bathroom, though clean, had faucets that leaked and the tile around the bathtub showed some signs of mildew. After two days, I finally had to ask for washcloths since none had been provided. On our last day washcloths did appear, however, we had to sacrifice the bed being made. Apparently, providing washcloths and making the bed were too much for the housekeeping staff to handle on that day. We walked down to the stables to see the horses and observed manure in the green water that had collected in the feed trough--ugh! There were several baskets of used towels around the pool that must have sat in the rain for at least a couple of days. When we mentioned this to a staff member who seemed to be in charge, the baskets of towels were finally removed and the supply of fresh towels was replenished. The overall property had a look of being understaffed since things like weeding the property and removing rain-soaked placemats and water-filled candle holders from the outside restaurant/bar tables didn't command attention.