Ratings based on 1,122 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing Heritage Hotel

Posted Aug 25, 2015
Pros: location was near the Santa Fe opera
Cons: almost everything- just paying attention to quality and cleanliness would help!
Rooms had not been updated. Fixtures were broken. Curtains were broken. Restaurant had only a buffet for breakfast (no menu) Oatmeal was dried and pulling away from the sides of the pan. There was a layer of dust on the display shelves just outside the restaurant. The napkin used to insulate the server was dirty with sauce from the enchiladas and no one seemed to care. Tables had not been bussed.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Was not impressed with hotel staff. Hot tub in need of cleaning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 17, 2015
Pros: Ditto
Cons: Water pressure in faucets.
Location: Santa Fe Opera
Very nice place to stay in Santa Fe. Historic and yet updated nicely.
2 out of 5
by A verified traveler from Seattle, WA.

Rundown hotel

Posted Aug 17, 2015
Pros: Still offers Maria Bonitez group performances. Located just off the freeway.
Cons: See above.
Location: Short drive into downtown Santa Fe.
Hotel was disappointing. Carpeting in halls and on stairs was very dirty and worn. Looked very shabby. Room smelled strongly of lemon. Was told it was product used on wood furniture, but smelled like insecticide. Hotel has no room service, or coffee shop. Had to leave for breakfast since only a $15 buffet was offered on Sunday.
2 out of 5
by A verified traveler

Posted Aug 13, 2015
Pros: Staff was friendly
Cons: Stay at a different hotel.
Dead bugs in the bed, room smelled liked sewer, water pressure was low and the toilet seat flling down.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel outside of downtown

Posted Aug 10, 2015
This hotel was really nice but needs a little uodating. The AC in our room was not working, but they replaced it very quickly. The pool is beautiful but could have been cleaner and warmer. Overall I would recommend this hotel. The restaurant was fabulous!
3 out of 5
by A verified traveler from lubbock, tx

Room was OK, not as good as expected for the price

Posted Aug 9, 2015
For the price I expected more, cleaner, etc. The beds weren't that comfortable, but the staff was friendly at check in. Would have been nice to be offered coffee or a breakfast roll the following morning.
2 out of 5
by A verified traveler from Colorado Springs, CO

Shabby with Few Amenities

Posted Aug 3, 2015
Pros: Affordable. Easy access from St. Francis. Shuttle service to the Plaza in Santa Fe. Employees seemed friendly and were doing the best they could.
Cons: Rooms need to be updated. Windows should be cleaned of bird poop. Hot tub didn't look clean. Plumbing overall probably needed as part of the update.
Location: Santa Fe is always Santa Fe. Many museums, galleries and restaurants. Hotel is closer to The Opera House and the Flea Market.
This hotel needs updating. Some of the furniture in the room was broken. The toilet sounded like it was taking off for space. It seems a few amenities to soften the disappointment about the room would help, but alas, few were offered. There was no complimentary coffee in the lobby and coffee in the restaurant, operated separately from the hotel, was almost $4. They do have coffee makers in the room but no creamer. In addition, the only breakfast offered in the restaurant was a buffet for $14.95. They did have a jug of fresh water in the lobby, however.
3 out of 5
by A verified traveler from Boston MA

Ok, but a bit tired

Posted Jul 29, 2015
Pros: Reasonably priced.
Cons: Pool, Internet, general appearance.
Location: The location is a bit awkward. However, it's only 5-10 mins from downtown. There's a mall next to the hotel.
This hotel was ok, but not sure I'd stay there again. The location was quite awkward to get to, and very cut off from everything. the room was a bit tired, but generally ok. The pool area looked nice in the pictures, but in reality was long overdue renovation. The Internet connection was free, but very slow.
4 out of 5
Recommended
for Everyone
by A verified traveler from w

Great view of a national cemetery

Posted Jul 25, 2015
Got to the hotel and the front desk was very helpful in guiding me to a great place to eat. The rooms were comfortable and spacious and the price was just right.