Ratings based on 1,669 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Vacation

Posted Nov 30, 2016
Nice hotel, good rate, friendly staff, however maid service is not provided. The restaurant, Gardunios is terrible.
3 out of 5
by A verified traveler from Thornton, United States of America

No maid service

Posted Nov 28, 2016
Pros: Nothing
Cons: Water pressure, maid service and a comfortable bed.
Need the trash emptied? Take it your self. Need towels? Bring your own. Want water pressure? Stay home. The bed was lumpy and swallowed us whole. Basically I have nothing nice to say about this hotel.
4 out of 5
by A verified traveler from laguna beach, United States of America

great location, close to downtown Sante Fe

Posted Nov 21, 2016
Location was perfect close to downtown but yet far enough away to avoid traffic and conjustion. Included breakfast was good with plenty of space in eating area. Room cleaning is done ONLY if you are staying 5 nights or more. Which is really ridiculous, the front desk said it was an environmental trend that all hotels are switching too. Pool was closed and jacuzzi too. Also saw approximately 6 mattresses on side of hotel just laying in landscape area by hotel rooms and it looked tacky. Otherwise place was pretty cool.
3 out of 5
by A verified traveler from US

Looked good on Expedia site.

Posted Nov 21, 2016
Dark and creepy feeling! Was not what I was expecting!
2 out of 5
by A verified traveler from Albuquerque

Looks great in photos

Posted Nov 14, 2016
Pros: Very nice southwest look but needs attention
Cons: Service and food
Location: Good location and access to plaza
Looks good in photos but needs sprucing up, e.g. Paint. Front of hotel scads of cigarette butts, wine glasses and beer bottle left in lobby from night before. Person behind desk sitting and doing nothing when he could take a minute and clean those. No hot water so could not shower. No coffeemaker in room. Food at our conference was awful - dry, tasteless, over cooked chicken; mushrooms over cooked; other vegs with no flavor. The dessert was cherry pie that looked like it had been sitting out for days. Would not stay there again.
2 out of 5
by A verified traveler

Malpropreté

Posted Nov 8, 2016
Pas d'eau chaude , vieux bain , aucun accessoire de toilette: savon, shampoing etc Tapis sales ds la chambre
3 out of 5
by A verified traveler from US

Needs a bit of updating

Posted Nov 5, 2016
Pros: Lobby was nice, but carpet to room was worn and in need of replacement.
Cons: No safe, refrigerator or in room coffee. Room above must have been a store room as lots of banging and dropping on items occurred. Doors shutting thru the night kept waking us up, should have a quitier shut. Parking lot had no lights, hard to see and was a bit of a safety hazard. Spots on the sheets, a bit suspect as to the reason.
Location: Nice to have a free shuttle
4 out of 5
by A verified traveler from US

Lovely hotel in Santa Fe

Posted Oct 29, 2016
Pros: The room was spacious and pleasant, but the lobby and common areas was even better. In addition, they provided an on-call free shuttle to most of the places of interest.
Cons: Pool was closed when we were there even though the weather was fine for swimming.
3 out of 5
by A verified traveler from US

Quiet and roomy

Posted Oct 26, 2016
Location: Location is away from town so walking anywhere wasn't an option. Stores are just a short car ride away though.
The hotel was quiet and the rooms have a lot of space.
4 out of 5
by A verified traveler from Seattle WA

Traveler's Delight

Posted Oct 14, 2016
Location: The Lodge is about 1/2 mile from a large, modern shopping center the equal of those in larger cities. The central plaza ia about a mile away.
The Lodge is sited on a hill above Santa Fe with great views of the city and mountains beyond. Some parts of the facility are a bit worn but overall it is an impressive stone and wood construction with beautiful Southwest decor in the rooms and public areas. The staff is courteous and helpful but a bit sparse at times. The shuttle driver rates a 5+ for friendliness and helpfulness. The continental breakfast is a cut above most standard motels with a variety of foods and drinks. A bit above the standard room rate but the atmosphere, location and extras make it a good value.