Ratings based on 234 Verified Reviews

4.6 out of 5
74% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

I will stay there again

Posted Jan 20, 2018 on Hotels
Amazing!!!!
Comment from Hotel Management
Jan 23, 2018 by The Westin Santa Fe, Hotel Management
Thanks for staying with us. We appreciate yor feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from GDL

Buena experiencia

Posted Dec 11, 2017
Pros: Amenidades cercanas
Cons: Mas calidez del personal
Location: Restaurante CC
Cómodo, con muchos restaurantes en el mismo edificios, buena atención y cuartos adecuados y bien equipados. Bueno para negocios o parejas.
Comment from Hotel Management
Jan 9, 2018 by Westin, Hotel Management
Muchas Gracias por sus comentarios, esperamos recibirlo nuevamente muy pronto.
3 out of 5
by Thomas

Difficult for business travelers.

Posted Dec 11, 2017 on Hotels
The hotel is not setup for business travelers. Had an early morning meeting and many delays kept me from being on time. Stating the day the shower didn't have hot water, had to wait several minutes for hot water. Forgot my toothbrush and had to wait for one to be sent up. 4 star hotels have free toothbrushes ---- not Westin. Went to iron my suit the iron board was 1/2 sized which is both hard to use and ineffective. The iron was broken, took 3 calls and eventually one was sent up. As I was getting to leave the guest in the next room woke up and got on a call. The walls are so thin it was like he was in my room. Overall, I was disappointed in the lack of basic amenities, noise from next room, and delays waiting for simple things like hot water and a working iron.
Comment from Hotel Management
Jan 23, 2018 by The Westin Santa Fe, Hotel Management
Thanks for staying with us. We appreciate yor feedback and we will take the correct actions in order to create a better experience for our guest. We invite you to come back and make your stay better
5 out of 5
by jesus

Posted Nov 27, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Fue un placer haberlo tenido con nosotros, agradecemos sus comentarios y esperamos tenerlo pronto con nosotros.
5 out of 5
by monica

Posted Nov 27, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Fue un placer haberlo tenido con nosotros, agradecemos sus comentarios y esperamos tenerlo pronto con nosotros.
5 out of 5
by Carlos

This traveler left a rating score only Posted Nov 16, 2017 on Hotels
5 out of 5
by Stuart

WOBI conference stay

Posted Oct 28, 2017 on Hotels
The Staff where excellent with 5 Star facilities.
Comment from Hotel Management
Dec 5, 2017
Fue un placer haberlo tenido con nosotros, agradecemos sus comentarios y esperamos tenerlo pronto con nosotros.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
5 out of 5
by Alfredo

Very good Hotel, great service and rooms

Posted Oct 16, 2017 on Hotels
My stay was perfect. The only thing is that the check in in this hotel is at 3:00 pm. Usually you can do check in at 1:00 pm. So I had to pay extra for an upgrade, in oder to get my room since I was in a hurry to get to a meeting.
Comment from Hotel Management
Dec 5, 2017
Fue un placer haberlo tenido con nosotros, agradecemos sus comentarios y esperamos tenerlo pronto con nosotros.
4 out of 5
by Jordan

Posted Sep 11, 2017 on Hotels
The hotel was nice and the staff were very friendly. The breakfast buffet was smaller than I expected, but the food was good.
Comment from Hotel Management
Sep 19, 2017
THANK YOU