2/10 Terrible
Nancy, Loudon
Traveled with family
Oct 12, 2022
Disliked: Staff & service, amenities, property conditions & facilities
This property was a DUMP!!!
I have booked multiple properties in many locations through Expedia and have come to expect that anything in their list would provide a good experience. This is NOT the case with Hotel Europa.
There was no air-conditioning in the rooms -- the unit was there but the control knob was broken and it did not work. We kept the window open, but it was loud and noisy much of the night.
There was no WI-FI on the property at all. The hotel clerk told us that the internet provider had recently been changed and that there had been no WI-FI for several weeks. We had to go to a local restaurant to get WI-FI so our phones would work. One person in our party was flying back to the US from Genoa and he could not get airline notifications because there was no WI-FI at Hotel Europa.
I chose this property because it was close to the train station, but I am highly disappointed that Hotel Europa is still in your list for Genoa with a 3.6/5 rating and a "good" beside it. This property should be removed from your list. This has made me wary of actually believing the Expedia ratings and I no longer plan to book any of my travel accommodations through Expedia because of this terrible experience.
Nancy
Stayed 1 night in Jun 2022