Ratings based on 303 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

A most pleasant experience

Posted Oct 9, 2017
Wonderful location. Beautifully maintained elegant building and gardens. Comfortable rooms with great bed and nice bathroom. Well trained personnel that provide excellent service. I recommend this delightful hotel in a very pleasant and beautiful town by the sea
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Excellent!

Posted Oct 7, 2017
Wonderful staff and beautiful rooms I would definitely stay there again
3 out of 5
Recommended
for Everyone
by A verified traveler from Piemonte

Excellent but for the thin walls

Posted Sep 29, 2017
Pros: See above.
Cons: See above.close.
Location: Close to everything.
This hotel was excellent in all respects but for the thin walls - one could hear everything from adjacent rooms - and the very hard mattresses. If these conditions were remedied, this would be a great hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Bedford, UK

Superb hotel - garden, pool & stunning sea views

Posted Sep 26, 2017
Pros: Overall décor and cleanliness of the hotel Helpful and attentive staff Sea views Quality of breakfast
Cons: Tea and coffee in the room as standard (preferably a Nespresso machine!) for that early morning coffee watching the sunrise would be fantastic.
Location: Portofino - ferry one way: bus the other! Genoa: architecture, shopping, market Bus, ferry and train value for money - taxi to station is expensive.
Check-in was handled very smoothly by the welcoming staff on the front desk. Our room had sea-facing balconies - fantastic for seeing the sunrise, catching the sun during the day and for quiet drinks before bed. The rooms are well equipped, tastefully decorated and clean with a nightly turn-down service which included a forecast for the next day's weather (nice touch). The breakfasts were exceptional. On each day the terrace overlooking the bay was open with plenty of helpful staff even at busy times. The range and quality of all of the food available was fantastic - with the perfectly cooked scrambled eggs, choice of breads and chilled butter curls of particular note. The Hotel is on the southern edge of town, beyond the marina - but none of the sites (including numerous restaurants and cafes along the seafront) of S. Margherita were further than a twenty minute walk away. For travelling further afield there are bus stops for the Portofino - S.Margherita (sometimes extended to Rapallo) bus service immediately in front of the hotel entrance. The hotel has a beautiful, mature hillside garden and a sea-water pool which kept the sun until late afternoon even in September. Sadly we could only afford to eat in the hotel restaurant on one night - but, again, the quality of the food was exceptional. Noon check-out is standard and, again, handled perfectly. The timing was ideal for rail travel to Pisa for our return flight.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Outstanding hotel and staff

Posted Sep 24, 2017
This was our first visit to Liguria and we were delighted with our choice of hotel. It's well located away from the hustle and bustle of the town but still only a short stroll to bars and restaurants and most importantly, the ferry terminal. The pool area is excellent, room cleanliness was outstanding, as was the restaurant, where we had half board. Breakfast on the terrace overlooking the sea - fantastic. In addition, what makes this hotel stand out even further is its staff. Everyone we came across from the reception staff, waiters, cleaners and pool guys were exceptional and always helpful. Perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler

high standard,lovely hotel,beautiful area,

Posted Sep 8, 2017
Pros: Everything
Cons: Nothing
Location: By the sea,Amazing views. Walking distance of town centre,ferries,restaurants. Walking or bus to Portafino or Abbey gardens!.
Pleasant,professional staff. .High standard of service,Spotless room in cleanliness and decor. Food excellent. Pool area and garden lovely and again great service.
Comment from Hotel Management
Sep 10, 2017 by guestrelations, Hotel Management
Thanks for staying with us. We appreciate your feedback! Monica Agus Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Really really good

Posted Sep 4, 2017
GHM has loads of character. We thoroughly enjoyed our stay there & would return.
Comment from Hotel Management
Sep 10, 2017 by guestrelations, Hotel Management
Thanks for staying with us. We appreciate your feedback! Monica Agus Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bee Zealand

Charming Hotel

Posted Aug 29, 2017
We loved our stay. We arrived early and we were able to use the pool and restaurant. We had a fantastic, relaxing time after the busyness of big cities.
Comment from Hotel Management
Sep 10, 2017 by guestrelations, Hotel Management
Thanks for staying with us. We appreciate your feedback! Monica Agus Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Aug 20, 2017
Fantastic hotel with beautiful surroundings right on the water!. The restaurant was outstanding. Which made for a perfect evening overlooking the medeterean ocean. Would highly recommend staying here to anyone who visits Santa Margherita.
Comment from Hotel Management
Aug 26, 2017 by guestrelations, Hotel Management
Thanks for staying with us. We appreciate your feedback! Monica Agus Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs, CA

The best

Posted Aug 9, 2017
Pros: See above
Location: Perfectly located near the action with tons of good restaurants and bars.
We love everything about this hotel. This is the second year we've stayed there and it was as good as last year. The staff is amazing, the food is first rate, the room was spacious with a beautiful view of the Mediterranean, the salt water pool is fantastic and the overall experience is top drawer.
Comment from Hotel Management
Aug 12, 2017 by Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback! Monica Agus Guest Relations Manager