Outdoor pool, sun loungers
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Reviews of Imperiale Palace Hotel

5 out of 5
Imperiale Palace Hotel
Via Pagana, 19, Santa Margherita Ligure, GE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 272 out of 352 reviews" "
Rating 8 - Good. 63 out of 352 reviews" "
Rating 6 - Okay. 10 out of 352 reviews" "
Rating 4 - Poor. 4 out of 352 reviews" "
Rating 2 - Terrible. 3 out of 352 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Oct 2023

8/10 Good

Brent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the food was great. It was a little stuffy and sometimes didn’t feel welcome.
Stayed 3 nights in Oct 2023

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay !
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

ECATERINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best. Stay here. You will not be disappointed
Stayed 7 nights in Sep 2023

10/10 Excellent

ADAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Sep 2023

10/10 Excellent

Sheepa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the private beach. The restaurant is our favorite and staff is super friendly
Stayed 2 nights in Sep 2023

4/10 Poor

James

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had a terrible order due to a baby next door. The smell was so bad we had to keep our door and windows open. We asked for a new room and they could not accommodate us so we asked for a discount because the room did not meet our full-price expectations. It was unbearable at times. They staff refused to even offer a discount. Very unfortunate. The situation was not their fault but it wasn't ours either. Situations happen and they should have taken care of us.
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

urim

Liked: Cleanliness, staff & service, property conditions & facilities
Location and the views
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful Hotel
Stayed 4 nights in Aug 2023

10/10 Excellent

Roya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay at the hotel. All the staff are so welcoming and kind and go out of their way to make you have the best time. The food at the hotel in our view is the best in the area, with outstanding seafood linguine and seared tuna. The live music on the terrace in the evening created a really romantic atmosphere and created some treasured memories. The private beach also a real advantage, together with the short walking distance to town from the hotel. Un abbraccio to all the staff!
Stayed 5 nights in Aug 2023

10/10 Excellent

greg

Traveled with family
Liked: Amenities
Location is amazing. Service is very attentive.
Stayed 3 nights in Aug 2023

10/10 Excellent

Faruk

Stayed 3 nights in Aug 2023

10/10 Excellent

Shiva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful elegant property.
Stayed 4 nights in Jul 2023

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This grand old gem was an amazing hotel with so much character. The linen was amazing, the rooms were large and spacious. The bar was incredible, and the breakfast was amazing. The pool and beach facility were incredible , clean and service was spot on, The only issue was their wifi that keep dropping
Stayed 3 nights in Jul 2023

2/10 Terrible

Nudrat

Stayed 4 nights in Jul 2023

2/10 Terrible

Irina

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
After cleaning service, somebody went through my luggage and stole my dress
Stayed 4 nights in Jul 2023
Response from The Management on Jul 17, 2023
Dear Guest,We are sorry to read your comments as these do not reflect the care we take in all security-related matters inside our hotel.Security is indeed our top priority and this is why your claim has been taken with utmost care and immediately followed by an in-depth investigation within our system check as well as full cooperation with the local authorities.Based on the results and given that no one had entered your room, we offered assistance to report this loss to the local police as this goes beyond our responsibility.We stay at your disposal for any further assistance needed and cooperation.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel & Grounds
Absolutely gorgeous hotel, and a gorgeous location with beautiful landscaping and grounds. Hotel staff was beyond friendly. The room was very nicely decorated. The shower pressure was adjustable from light to very heavy. My wife likes a light shower and I prefer heavy water pressure, so it was a good mixture for the two of us. Only a few negatives to keep in mind if you are considering staying here. Number one is that the beach, the beach chairs, towels, and pool area all close at 7 PM, even though the sun doesn’t set until well after 9 PM. For the amount of money that you spend to stay in a hotel like this, you would think that they would adjust with the time lines of the summer. Also, you’re only allowed one towel per person. Again, spending nearly $1000 a night should allow you to more than one towel at a time in the pool or beach area. Get to the breakfast early, because if you come within 30 to 45 minutes of it shutting down, they stop bringing out fresh food or allowing you to order from the omelette bar. Overall, we absolutely love the hotel. We only wish with the amount of money that they charge that they would be more accommodating to their guests needs
Stayed 4 nights in Jun 2023

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very high class and stylish hotel... expensive but worth 'pushing the boat out'...very efficient and pleasant, friendly, well trained staff...a sensational position in a stunning place...
Stayed 4 nights in Jun 2023

10/10 Excellent

Nic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, would recommend. Just be mindful the walk from town back to the hotel is up hill and stairs so can be a little challenging in the heat, otherwise perfect accommodation, magnificent hotel, beautiful beach club and garden.
Stayed 3 nights in Jun 2023

10/10 Excellent

Schuyler

Stayed 4 nights in Jun 2023

4/10 Poor

jose

Stayed 1 night in May 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was exceptional and located on a beautiful property. The staff were all pleasant and very attentive especially the restaurant servers.
Stayed 4 nights in May 2023

10/10 Excellent

Robert, Miami Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and very attentive at all times. Great breakfast and unbeatable views from the property.
Stayed 3 nights in Apr 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Thomas

Stayed 3 nights in Sep 2022

10/10 Excellent

Victoria

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, liked everything! Can’t wait to be there again
Stayed 2 nights in Sep 2022

10/10 Excellent

Mae

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Hossein

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good hotel I strongly recommend it. Very clean and nit. Good location with good view and facilities. Fast Checkin and checkout with polite staffs. It was beyond my expectation if we could we would extended our stay.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sanjeev ku

Stayed 1 night in Sep 2022

10/10 Excellent

khalid a

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Sep 2022

10/10 Excellent

Susanna, Leesburg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an amazing beach club and pool area. The gardens are expertly manicured and the furnishings are wonderful Liberty style antiques. The view of the sea from the balcony rooms is unbelievable. Loved the property.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathleen A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great beach club area
Stayed 4 nights in Sep 2022

8/10 Good

Frederick, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities
We waited a few months to post our rating, as we wanted to reflect on the hotel and our overall positive experience, despite the bad feeling left from a poorly functioning air conditioner during a 5 night July stay. The Imperiale is the best in Santa Margherita. Location is ideal, literally a 5 minute walk from the train. Amazing waterfront property with its own access bridge to its gorgeous pool and sea swimming area, with friendly staff. On our first night, we woke up hot. We travel all the time for leisure and business and don't sleep in an icebox, but it was hot enough that we kept waking up. The AC was on and there was some coolness when standing next to it. A nice night attendant came and also confirmed that it was abnormally hot. He brought a portable cooling fan, which registered the room at 29C, or 84F. He apologized that nothing could be done that night, but that he had made a note. When we talked to the staff at the end of the next day, they confirmed that it was serviced. There was no change and they couldn't switch our room. So, we suffered in a hot room. I told the checkout accountant when we left. Not much empathy. We got a note from a manager telling us that it would be fixed for the next guest... this ignored OUR experience. Not even a discount or refund of a night was offered as a consolation. This is not reflective of 5 star service, especially in wonderful Italy. We would love to come back but this caused doubt.
Stayed 5 nights in Jul 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
This hotel is incredibly beautiful, with excellent service and great restaurants and facilities. Highly recommend it!
Stayed 3 nights in Sep 2022

10/10 Excellent

Motoko

Stayed 1 night in Aug 2022

10/10 Excellent

desmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, wonderful staff treating you like family
Stayed 3 nights in Sep 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was perfect, beautiful historical property, attentive staff. The breakfast location and selection is wonderful, this is THE top property in Santa Margherita Ligure.
Stayed 4 nights in Aug 2022

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every year standard of maintenance seems to improve. Charming head waiter always full of smiles and friendly greeting. Best rooms have a bit of road noise when windows open but are completely quiet when windows and shutters closd
Stayed 4 nights in Aug 2022

10/10 Excellent

DJORDJE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Michael

Stayed 2 nights in Jun 2022

10/10 Excellent

esther

Stayed 3 nights in Jun 2022

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Lemeau

Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful Santa Margherita
Great stay, great service, great food, great location….
Stayed 5 nights in May 2022

10/10 Excellent

Robert

Stayed 2 nights in Jun 2022