We stayed in the Spa Wing, so i only speak for that portion of the hotel. Room was large, spacious, well decorated. Great private patio. Beautiful hallways, lobby, outdoor area. Service was perfect. Insisted on carrying luggage, parking the car. Excellent drink service in the gorgeous lobby. Front desk was super courteous and hard working. Great people work here. They are doing something right!
Just a beautiful place and perfect location a block front the harbor and the basilica. I would stay here before going anywhere else in Rapallo or Portofino.
Critiques: lovely spa. They charge 25 Euros per person. Steep but their rooms are inexpensive as a result. So pay for what you use. I respect that. My real critique is the spa, which includes the gym, is only open from 12-8pm. This.may be because of staff shortages. I don't know. But it is unacceptable. Subtract a star for that.