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Overview of Hotel Santa Cruz Huatulco

Photo gallery

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaya Santa Cruz5 min walk
    Popular LocationChahue Beach16 min walk
    Popular LocationLa Entrega Beach4 min drive
    AirportHuatulco, Oaxaca (HUX-Bahias de Huatulco Intl.)17 min drive

Choose dates to view prices

  • Double Room, 2 Double Beds

    4/5 guest room rating

    Room amenities

    • 248 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDouble Room, 2 Double Beds
  • Comfort Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsComfort Room, 1 King Bed
  • Room Standard

    Room amenities

    • Sleeps 4
    • 2 Queen Bed(s)
    More detailsRoom Standard

About this area

Santa María Huatulco

Located in Santa María Huatulco, Hotel Santa Cruz Huatulco is near the beach. Huatulco National Park is a popular attraction and the area's natural beauty can be seen at Chahue Beach and La Entrega Beach.
Visit our Santa María Huatulco travel guide
Popular Location

What's nearby

  • Playa Santa Cruz - 5 min walk
  • Chahue Beach - 16 min walk
  • Marina Chahue - 3 min drive
  • La Entrega Beach - 4 min drive
  • Violin Beach - 6 min drive

Getting around

  • AirportBahias de Huatulco Intl. Airport (HUX) - 17 min drive

Restaurants

  • Mar — 1 min walk
  • Restaurant Mercader — 4 min walk
  • Rocoto — 18 min walk
  • Café Casa Mayor — 4 min drive
  • Los Portales — 4 min drive

About this property

Hotel Santa Cruz Huatulco

3-star family-friendly hotel near Chahue Beach
Along with a restaurant, this hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a poolside bar, and a business center. All 89 rooms offer free WiFi, room service, and flat-screen TVs with cable channels. Guests will also find rainfall showerheads, free bottled water, and safes.
Hotel Santa Cruz Huatulco offers 89 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Free valet parking
  • Free RV/bus/truck parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: MXN 179 for adults and MXN 95 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 27 to July 27:
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 179 for adults and MXN 95 for children (approximately)
  • Airport shuttle fee: MXN 500 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Property is also known as

Hotel Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Santa María Huatulco
ta Cruz Huatulco ta ía Huatul
Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Hotel
Hotel Santa Cruz Huatulco Santa María Huatulco
Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

Frequently asked questions

Can I cancel my reservation for free at Hotel Santa Cruz Huatulco and receive a full refund?
Yes, Hotel Santa Cruz Huatulco offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Santa Cruz Huatulco cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Santa Cruz Huatulco have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Santa Cruz Huatulco pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Santa Cruz Huatulco?
Self parking and valet parking are free at this property.
What time is check-in at Hotel Santa Cruz Huatulco?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Santa Cruz Huatulco?
Check-out is at noon.
Does Hotel Santa Cruz Huatulco provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 500 per person, one-way, applies.
Where is Hotel Santa Cruz Huatulco located?
This family-friendly Santa María Huatulco hotel is located near the beach, within 1 mi (2 km) of Bahías de Huatulco, Chahue Beach, and Huatulco National Park. La Entrega Beach is 1.6 mi (2.6 km) away.
3.9
Good
5 - Excellent
54
4 - Good
94
3 - Okay
26
2 - Poor
15
1 - Terrible
7

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
We called the hotel to reserve a room, the representative that took my call let me know that there were lots of rooms available and that I didn’t need to reserve. Just come to the hotel, no problem. After travelling to the hotel we came to the front desk. The rep at the desk spoke no English and our Spanish is not very good. She told us that if we had no reservation that they had no availability, then translated again with her smart phone that the hotel had no rooms available. We told her our story and she again told us there were no rooms. I asked for her supervisor or someone that we could explain to us in English. Another employee came to the front desk. After explaining our story and that we needed a room for two nights, he also confirmed That without a reservation, that they had no rooms. But, he then offered a king room at an exorbitant cost and couldn’t explain how they went from no rooms to having an expensive room available at 4x the cost. We declined, went to the lobby and went online, booked a room and returned to the front desk again to show that we
Stayed 2 nights in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convent and good value for money.
Comfortable rooms, friendly staff, good location (shops and restaurants within easy walking distance), lovely clean pool. Recommend.
Stayed 3 nights in Mar 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Staff & service
The rooms are not as clean as they look in the pictures.
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Excellent staff - extremely clean- good food- close to everything
Stayed 7 nights in Jan 2020

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, room comfort
Never again.
We would not stay there again. Customer service was not great. The rooms were very clean however there were none of the usual amenities like water glasses, hair dryer, kleenex, coffee maker, tv controlller or a/c controller were provided. You had to get the tv and a/c controllers from the front desk and return them upon checkout. Breakfast was ok.
Stayed 1 night in Jan 2020

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