Ratings based on 125 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 13, 2019
Comment from Hotel Management
Apr 30, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Gracias por sus puntuación.
4 out of 5
by A verified traveler from Leduc Alberta

Posted Mar 13, 2019
Great location, easy walk to beach ,front desk - Tele Sanchez O’Kavlitz took great care of us . Quiet location. The thing we didn’t like was that Expidia said breakfast was included but after we paid Expedia didn’t forward the free breakfast to the hotel, not a big $ deal but bad false advertising and not the hotels fault.
Comment from Hotel Management
Mar 25, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Good afternoon, the breakfasts are included, but you must choose the rate that includes them, it is a little more expensive than what you, payment, if in the future you have any doubt about how to make your reservation with breakfast, do not hesitate to contact us.
3 out of 5
by A verified traveler

Posted Mar 3, 2019
Location is great. No fridge or safe in room so for a longer stay not really convenient. Hotel pool towels are so warn out and with holes and all frayed. If you get a tab at the bar they add on a service charge. I paid for my tab and the next day a bartender told me I didn’t pay. Buffet is over priced and not a lot of selection.
Comment from Hotel Management
Mar 11, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Thank you for your comments, for us they are important, we will follow up, kind regards.
5 out of 5
by A verified traveler

Posted Feb 22, 2019
Phenomenal staff in every aspect. Sweet kind friendly ❤️
Comment from Hotel Management
Feb 22, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Thank you for your comments, we hope your visit soon, kind regards.
4 out of 5
by A verified traveler

Good Pool and Location.

Posted Feb 18, 2019 on Hotels
Great large pool area! Bamboo "pergolas" provided protection from the sun at all times of the day if desired and there were also lots of open areas if you wanted to sunbathe. An open air restaurant located right next to the pool had very good food and service. There were many restaurants as well as the beach within walking distance.
Comment from Hotel Management
Feb 19, 2019 by Hotel Santa Cruz Huatulco, Hotel Management
Thanks for your comments, for us they are important, we wait for your visit again.
2 out of 5
by A verified traveler

Posted Feb 18, 2019 on Hotels
The food. Was nit good some days they gave u the whole breakfast the other days just the minimum, the air took a long time to cool the room
Comment from Hotel Management
Feb 19, 2019 by Hotel Santa Cruz Huatulco, Hotel Management
Thanks for your comments, for us they are important, we will review the subject, greetings.
2 out of 5
by A verified traveler

Posted Feb 15, 2019
Comment from Hotel Management
Apr 3, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Gracias por su puntuación.
4 out of 5
by A verified traveler from Canada

Posted Feb 10, 2019
Only complaint would be the bed sheets that wouldn’t stay tucked in
Comment from Hotel Management
Feb 19, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Thanks for your comments, we will follow up on your comment.
3 out of 5
by A verified traveler from Edmonton

Posted Feb 2, 2019
The pool was nice. The beds were comfortable but the sheets didn’t fit. A/C worked well. WIFI was not very good. The service around the pool and from front desk was very inconsistent. They need to improve their customer service.
Comment from Hotel Management
Feb 19, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Thank you for your comments, for us they are important, we will follow up on your suggestion.
4 out of 5
by A verified traveler

Posted Feb 1, 2019
The hotel.staff were awesome it was.the restuarant staff that were terrible, they constantly tried over charging and adding tips for themselves and the service was terrible. If you stay at this hotel you have no choice but to purchase items from the resturant as you are not allowed to consume your own food and beverage by the pool. The part about the hotel i did not like is the lack of mini fridge you couldn't even keep a bottle of water cold.
Comment from Hotel Management
Feb 19, 2019 by Hotel Santa Cruz Huatulco , Hotel Management
Thanks for your comments, for us it is very important, we will follow up on the topic.