Ratings based on 501 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from UK

Good position but shame it is rather neglected

Posted Oct 6, 2017
Hotel in decent position for getting into the city but unfortunately it has not been well maintained. Had to change rooms as initially given one with tiny bath which couldn't even be used to shower. Very tired decor and breakfast room more like a refectory. Breakfast ok but more variety needed. Wouldn't stay there again.
Comment from Hotel Management
Nov 28, 2017 by Chiara, Hotel Management
Dear Caz Hoping to see you another time in florence to try to make a change of opinion Best regards Chiara
4 out of 5
by Priscilla

Posted Sep 6, 2017 on Hotels
Very good
5 out of 5
by A verified traveler

Absolutely wonderful!

Posted Aug 30, 2017 on Hotels
Absolutely wonderful!
4 out of 5
for Everyone
by A verified traveler from High Peak

Nice hotel close to all the sites and restaurants

Posted Aug 17, 2017
Pros: Location
Location: Site seeing all within 20 minutes and restaurants from 5 minutes
Very enjoyable, the A/C was ok and it was mid 30,s when we were there any higher and it would have struggled. But pound for pound this 3 star is cracking good value and the location is great.
4 out of 5
for Everyone
by A verified traveler from London

Nice hotel in a quiet area

Posted Aug 10, 2017
Pros: location,staff, room, beds
Cons: fresh fruits for breakfast as some people might have allergies or be vegan. So having more plant based alternatives would be nice.
Location: Amazing location. About 5-7 from central station and 2 minutes from tram.
Nice hotel with a good location as it's only one stop away from central station. Comfortable bed and clean room. My only issue was breakfast as they didn't have any fresh fruits.
2 out of 5
by A verified traveler

Out dated. Stuffy, dusty, hot. Bad wifi.

Posted Aug 3, 2017
Pros: Location was ok.
Cons: AC, cleanliness, decor, internet
Location: Close to river, easy walk into town. A short walk to market.
The AC in the room did not work very well and it was very hot. It was very dusty (I think the AC need a knew filter.) Over call not perfectly clean. There was a few mosquitoes in the room and we got lots of bug bites in just 2 nights. Wifi was very bad.
3 out of 5
by Lin

Wifi is not working at all

Posted Jul 20, 2017 on Hotels
The overall review is good but the wifi was completely broken during our stays ( we stay 3 nights), which is a shame.
4 out of 5
for Everyone
by A verified traveler from Albany, New York


Posted Jul 19, 2017
The rooms were surprisingly spacious and all of the staff were very friendly and helpful. The bathroom was also very clean and the beds weren't bad.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 8, 2017 on Hotels
3 out of 5
by A verified traveler from florida

Very old facilitiws

Posted Jul 4, 2017
The hotel stay was nice but not like it was in the pictures. There was mold growing in the bathroom and the shower nozzle was not positioned right in the bathroom (got water everywhere). Other than that, breakfast was okay and so was everything else.