Ratings based on 131 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania, Australia

Within walking distance of major attractions

Posted Sep 1, 2017
Pros: The location, the quiteness and the friendly hotel manager.
Cons: The bed was a bit hard.
Location: The location is great for sightseeing, being within walking distance of most major attractions. It is also very close to the train station.
Our room was clean, comfortable and quite spacious for an old building. We also had a balcony. The hotel manager, Nadia, was very friendly and knowlegeable and happy to answer any questions. The lift was very small and could only accommodate one person with luggage, but this was not a problem. Breakfast was very adequate. It was also a very quiet hotel with no noise from from other guests.
1 out of 5
by A verified traveler

One of the worst

Posted Aug 19, 2017
It was our worst experience of staying in Europe ever. This is an old building which one floor has been converted to the hotel (if can be named as a hotel!). The hotel is very old and noisy. It is also dirty. It is behind a very busy street. The big garbage trashes are just beside the hotel and the garbage trucks are always there during midnight (almost every 90 minutes). It was difficult to sleep during all 3 nights that we stayed there because of the heavy noises. All the facilities inside are old and dirty. It does not even have a proper Wifi. 90% of the time, our cellphones even could not find the Wifi. The big old wooden closet was shaking and almost falling when opened. The washroom was so dirty and smelling terrible. No tissue. The elevator was smelling sewer. One day we asked for the room make up. They did not even change the towels! We selected this hotel based on the tripadvisor review. But I do not know how people gave a high rating to this old, noisy and dirty place. After we rated this hotel dirty for Expedia review, the hotel manager sent us a very rude message via Expedia. Propably she was expecting us to give high rating to this terrible place!
5 out of 5
Recommended
for Everyone
by A verified traveler from Richland, WA

Nice hotel near train station

Posted Jul 9, 2017
Very clean and comfortable. The staff were very friendly and helpful. Breakfast was an added bonus and was a great way to start the day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Small but good B&B near the Train Station

Posted Jun 16, 2017
This was my first experience at a B&B, and my first time in Florence, so there were surprises. For the uninitiated, B&Bs in Italian cities are often a floor, or part of a floor, in an old building. This building had a half dozen or more B&Bs, and I happened to see "Hotel Berna" by a button on a door, pushed the button, and I was admitted. The building was well-kept, and after a few steps up, there was an elevator to the small lobby. Staff spoke English, a great help. Our room was small but clean, and furnished in a romantic style of furniture and fixtures. The bathroom was modern and well appointed. WiFi worked well. There was a small refrigerator to cool our beverages. It was so quiet, I was sure we were the only guests, but the next morning the tiny breakfast room was full of couples and families. A staff person made coffee and cappuccino for us, to order. Breakfast was cold meats, cheese, yogurt, eggs, pastries - very adequate and tasty. I would return, and bring my friends!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 13, 2017 on Hotels
4 out of 5
by Stephanie

This traveler left a rating score only Posted Mar 28, 2017 on Hotels
5 out of 5
by Irina

Posted Mar 27, 2017 on Hotels
Good hotel for this price.
5 out of 5
by A verified traveler

Great Location

Posted Dec 9, 2016 on Hotels
Good location, nearby train station and market. The room is clean and comfortable.
3 out of 5
by A verified traveler from Montreal

Read the fine prints!

Posted Sep 17, 2016
20 Euros clearing fees are charged, it was written in the fine prints but among other fees like airport transfer,,, We asked the staff to have the bathroom re-cleaned as there was an unpleasant odor, it was done quickly and problem solved. The beds and the pillows are not confotable, new but cheap. On the positive side, the location is great and the breakfast is outstanding compared to other typical Italian Hotel breakfast.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2016 on Hotels