Property entrance

Reviews of Hotel Domus Florentiae

4 out of 5
Hotel Domus Florentiae
Via degli Avelli, 2, Florence, FI

Reviews

7.8

Good

Rating 10 - Excellent. 92 out of 252 reviews" "
Rating 8 - Good. 79 out of 252 reviews" "
Rating 6 - Okay. 50 out of 252 reviews" "
Rating 4 - Poor. 22 out of 252 reviews" "
Rating 2 - Terrible. 9 out of 252 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

P Y

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant stay
Overall the stay is nice and pleasant as the staffs are very helpful and friendly. The down side is it is near to the streets so it can be noisy at night. The toilet flush sometimes does not work well due to water pressure.
Stayed 5 nights in Nov 2023

10/10 Excellent

Graeme

Liked: Property conditions & facilities, room comfort
All good
All good. Great location. Great and friendly service.
Stayed 1 night in Oct 2023

10/10 Excellent

Luanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly place.

6/10 Okay

Jose

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at this hotel and would definitely recommend staying here. Only 3 minutes walk from the Santa Maria Novella Station. The hotel room was super clean and very comfortable. The breakfast was also very good. Salam was very kind and attentive.
Response from ec on Jul 23, 2023
Thank you very much

10/10 Excellent

Blaze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ec on Jul 5, 2023
GRAZIE

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here. Our room was facing the plaza, therefore, it was noisy at night. Other than the noise, our visit was very pleasant. The staff was very friendly and helpful.
Stayed 3 nights in May 2023
Response from ec on May 28, 2023
Thank you very much

2/10 Terrible

Ashkan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended at all. The room was super small in a way that you could not walk. The toilet siphon was not working properly and we had to push it several times and hold it to flash. The windows were single pane on a super busy area. We couldn't sleep at nights. The elevator smelled nasty. Shower was super dirty. When told the receptionist, they just said sorry. Horrible experience.
Response from Mirko on May 25, 2023
Guest did not show in hotel.He asked a free cancellation just one day before coming.Fraudolent guest and fraudolent booking.

10/10 Excellent

Yanqing, BEDFORD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location!
Response from ec on Dec 2, 2022
Grazie mille

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Outstanding breakfast too.
Response from ec on Nov 9, 2022
Thank you

2/10 Terrible

Felix, HAINES CITY

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel not marked and hard to find. Bathroom was broken and flooded and they did not fix it even though they knew it prior to our arrival. It was noisy since it was next to the plaza where people sing and play loud music. The staff is very nice. The location is excellent.
Stayed 3 nights in Oct 2022
Response from ec on Oct 30, 2022
Dear Customer,The Hotel is in Piazza Santa Maria Novella, one of the most famous squares in the world.The noises he says refer to people walking in the square.The bathroom I don't know what problems it had.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is very old and small.
Stayed 3 nights in Sep 2022

6/10 Okay

Lan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is old, the AC doesn’t work. The drain for the shower is very very slow. It’s not safe to get in the shower/tub. The tub is higher than usual, there is no handle to hold. The area is in convenience in the center of the city and is very close to the train station.
Stayed 2 nights in Sep 2022

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is not on the newer side which is understandable. The A/C was our only issue there because it was hot and it didn't seem to work. the staff was super nice. you can leave your key up front so you don't have to carry it or worry about losing it. Its also really close to the train station and several methods of transportation
Stayed 2 nights in May 2022
Response from ec on Oct 5, 2022
Thank you

10/10 Excellent

Pierluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the center
Great location, in the very center of Florence, room very large and very good service. Breakfast was ok, mix italian and international. Perfect for a stay in the city
Stayed 1 night in Dec 2021
Response from ec on Oct 5, 2022
thank you

2/10 Terrible

Maridalia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The property is at a great location. It’s just a little old. The room we were given was awful. Bed was so bad we literally felt every bed spring. The smell was so awful it made our heads hurt. I asked if we could possibly move and was told yes for an additional $50 Euros a night. But what really made me mad was the fact the front desk guy said he knows & gets a lot of complaints of the smell for that room.
Stayed 2 nights in Jan 2022
Response from Mirko on Jan 24, 2022
Hi, We are so sorry but you booked the most economy room that we sell online. We were full on that period, and it was not possible to make any free upgrade as requested. Your room was economy room type but it was very nice and we haven't any complaints for it. A kind regards, The Manager.

8/10 Good

Kosol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was so dark The room did not get clean Manger not helpfull
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 6 nights in Sep 2019
Response from enzo on Oct 15, 2019
Thank you

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from enzo on Oct 15, 2019
Thak you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from enzo on Sep 2, 2019
GRAZIE MILLE

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from enzo on Aug 18, 2019
Thank you

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Very good location, but lbuilding is old and room is not in good condition. There is sever water problem in bathtub.
Stayed 2 nights in Jul 2019

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

8/10 Good

Tracey, Victoria BC Canada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was centrally located to all we wanted to see and do. It was small with a great breakfast. It was quiet, easy to get to from the train. We enjoyed this hotel
Stayed 3 nights in Jun 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Hotel is in an excellent location, within walking distance to the station and the Dome. It was extremely hot but the aircon worked well. The concierge recommended some great restaurants for dinner!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from enzo on Jun 30, 2019
Thank you

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After an unfortunate hotel selection of Hotel Spanga which was a total dump. I was fortunate to get a room at Hotel Domus. The staff went out of their way to accommodate our needs. The hotel was near the train station as we needed, was clean and had a staff that truly cared about the customer 's experience. It was so good that
Stayed 2 nights in May 2019
Response from enzo on Jun 4, 2019
Thank you very much

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but could use a few updates.
The mattress was a little too firm for my taste. The drains were slow to empty. Otherwise it’s was a good stay
Stayed 2 nights in Apr 2019
Response from enzo on May 17, 2019
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was extremely helpful and always eager to help in any way possible.
Stayed 5 nights in Apr 2019
Response from enzo on May 17, 2019
Thank you

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
Not a 4 star hotel. Stayed in room 111. A very tired and basic looking room. Walk in shower which leaked and was not very stable. Good breakfast but very small breakfast room which was very cramped. Handy for train station and all attractions Would not stay here again.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Smell in the lobby, on the stair and in my room was horrible. I think they are trying to cover smell of smoking. The result is awful. The owner is rude - suggested if I have allergy to the smell I have to go to hospital or to find another hotel. Yes, this is exactly what owner told me when I've asked if I can change the room. I had non-refundable 3 nights reservation in this property. After 1st night left this hotel, paid again to stay in different hotel. Room and the bathroom was tiny even for 1 person. Bed was super uncomfortable.
Stayed 3 nights in Mar 2019
Response from enzo on Mar 19, 2019
Dear Customer, the owner of whom he speaks is the same one who takes compliments from many guests. I remember you well, booked a Basic room and didn't like it. He will have found a million excuses in 2 days that he has been saying bad and rude to everyone. To me personally they called 3 times at home (even at night) because they didn't know how to do ... It is true that you should seek treatment. I'm sorry

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It's not too far from the Duomo and is within walking distance of the train station. The mattress was terrible, however.
Stayed 3 nights in Mar 2019
Response from enzo on Mar 19, 2019
Thank you

6/10 Okay

Chaz, Perth Western Australia

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from enzo on Dec 12, 2018
Thank you

10/10 Excellent

MARIANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and excellent location
Stayed 1 night in Oct 2018
Response from enzo on Oct 23, 2018
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location, near the train/bus station, but also near the centre.
Stayed 1 night in Sep 2018
Response from enzo on Oct 5, 2018
THANK YOU

8/10 Good

Pooi Yuen

Liked: Staff & service
Fine.
Good.
Stayed 1 night in Sep 2018
Response from enzo on Sep 28, 2018
THANK YOU

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Property conditions & facilities
Two stars, not four. READ MY REVIEW.
Not four star. Two stars at best. Only one person working. No porter or bellhop. Holes in towels. No breakfast even if the hotels.com listing says full breakfast included. Have to ask hotel for credit voucher to make up for it. Lobby furniture has dark stains on old couches. Smelly elevator. Television monitor is 50 cm, too small. No manager is available at all to appeal problems or common sense.
Stayed 1 night in Aug 2018
Response from enzo on Aug 21, 2018
Dear Guest, only becouse breakfast was not included. You made the reservation at the lower price possible.... Rest is only fantasy to try make demage at our hotel...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from enzo on Aug 5, 2018
Grazie mille Thank you ery much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location
Rooms are small and simple but have everything you need. Location is fantastic. Would recommend.
Stayed 5 nights in Jun 2018
Response from enzo on Jul 29, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on a plaza.
Very nice hotel on a Plaza and a short 5 minute walk to the train stay. We had a very nice room overlooking the Plaza.
Stayed 3 nights in Jun 2018
Response from enzo on Jun 27, 2018
Thank you very much

10/10 Excellent

Jean, DC Metro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This DC traveler recommends Hotel Domus F. Friendly, attentive staff. Ease of access for sights, dining, terminal. Quiet, Clean, secure, attractive & airy, The best towels from Paris to Rome I might add! Excellent breakfast on rooftop terrace. Hats off to them!
Stayed 1 night in Jun 2018
Response from enzo on Jun 26, 2018
Thank you very much

8/10 Good

Peter, Sydney, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Walking distance from main central train station..
Stayed 2 nights in Jun 2018
Response from enzo on Jun 10, 2018
thank you

8/10 Good

Greg, Australia

Liked: Cleanliness, staff & service, room comfort
The building is 600 years old and you have to take that into consideration. Staff were very helpful
Stayed 5 nights in May 2018
Response from enzo on Jun 10, 2018
Thank you

8/10 Good

Sandra

Liked: Cleanliness
Great location however hotel has older infrastructure.
Stayed 4 nights in May 2018
Response from enzo on Jun 18, 2018
Thank you

8/10 Good

Aba

Liked: Cleanliness
Stayed 3 nights in May 2018
Response from enzo on Jun 10, 2018
grazie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018
Response from enzo on May 23, 2018
Thank you

8/10 Good

Clay

Liked: Cleanliness, staff & service
Response from enzo on Jun 10, 2018
Thank you

6/10 Okay

Dean

Liked: Staff & service
Disliked: Room comfort
So-So Hotel in Florence
Really a mixed bag here, and disappointing vis-a-vis the 4-star status. The positives include (1) the location being great both for the train station and for exploring Florence; (2) the fantastic service ethic displayed consistently by Mirko; and (3) the good work of the two people who served breakfast. The cons include: (1) loud both as re street noise and re a bunch of 20-somethings partying hard on the first night until 2 am; (2) dated room; (3) two twin beds pushed together when a double bed was specified; (4) highly problematic toilet flushing mechanism; and (5) bugs in the room from open windows. We wouldn't come back again.
Response from enzo on Apr 29, 2018
In thanking you we would like to add: We are in the center of Florence so it is normal for people to walk, even though we are in a pedestrian area. To have a single bed you must book a king bed that certainly does not have the price you paid. We have them in Dulux rooms and Junior suites Thank you