Ratings based on 713 Verified Reviews

3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Great hotel overall.

Posted Dec 13, 2017
Fantastic location close to sights, markets, restaurants and train station. Received Welcome biscuits on check-in & a bottle of red wine on our second day. friendly & helpful staff. We enjoyed our stay & will definitely return. Thank you!
Comment from Hotel Management
Dec 19, 2017 by nadia, Hotel Management
Dear Sir, we are so happy that you enjoeyd your stay With us. We really hope to have you as our guest very soon. Best regards Nadia - Booking Office
5 out of 5
by Vickie

Posted Oct 9, 2017 on Hotels
We stayed at the Machiavelli Palace several years ago and made a point of staying again. This was for our 50th anniversary and the hotel was as lovely as our previous stay. Great location near the rail station and central market as well as walking distance to all the tourist attractions. The staff was more than accommodating and we will certainly go back again.
3 out of 5
by A verified traveler

Not too far from station and main attractions.

Posted Sep 22, 2017
Overall an OK 3 star hotel. The room was a decent size with a good bathroom. Staff were friendly on check in. The breakfast was very basic, nothing warm and no toast. The staff were very abrupt and once it was 10am were not even happy to give me some butter though I was in the middle of eating! The bathroom had lukewarm water throughout stay. And though they have a terrace bar was closed whenever we went (opening times 4-11pm). They gave us a complimentary small bottle of red wine which was a nice gesture. But other than location I won't be suggesting it to anyone.
5 out of 5
by John

Best place

Posted Sep 10, 2017 on Hotels
Excellent
Comment from Hotel Management
Sep 12, 2017
Dear Sir, we thank you for staying at our Hotel. We really hope to have as our guest very soon again. Best regards Nadia Roma Booking Office
5 out of 5
by Chau Suen

Big room

Posted Aug 14, 2017 on Hotels
Good location as near to the rail station. The room is big and clean. Staffs are nice and helpful. Breakfast is less choices but overall is okey.
Comment from Hotel Management
Sep 12, 2017
Dear Sir, many thanks for your feedback. As per you suggestion we will try to render our breakfast service better, but we are happy that you enjoyed your stay at the Machiavelli Hotel. We wish you all the best and hope to have you as our guest very soon. Best regards Nadia Roma Booking Office
3 out of 5
by Laura

Firenze

Posted Aug 10, 2017 on Hotels
Great location, lovely staff. Huge room but a little tired. Breakfast was rather chaotic
Comment from Hotel Management
Sep 12, 2017
Dear Sir, many thanks for you rcomment. We are so sorry that you didn't like the room assigned to you. Please next time just ask our reception staff to change you the room if you don't like it, every room is different in our Hotel , and so we are sure that we can satisfy you. Beside this problem we hope that you enjoed your stay with us. We wish you all teh best and send you best regards Nadia Roma Booking Office
2 out of 5
by A verified traveler

Posted Jul 26, 2017 on Hotels
This hotel is very dated. The air con doesn't work. It is traditional Italian but very basic and old fashioned. The staff were friendly but it needs some serious updating. The location however was great.
Comment from Hotel Management
Aug 1, 2017
Dear Sir, we are very sorry that you weren't satisfy of our Hotel. We will tell our Management your suggestions, to renew the Rooms. Best regards Nadia Booking Office
3 out of 5
by William

For the money, keep looking.

Posted Jun 29, 2017 on Hotels
Staff was nice and very accommodating. Room smelled often of sewer gas. Mildew in shower. Broken patio window needs fixing. Carpets on third floor, in particular, were badly stained and need replacing.
Comment from Hotel Management
Aug 1, 2017
Dear Sir, thank you for your comment. We are sorry that you found a lot of problems in your room. Please next time advise our Reception Staff, so they will change you the room in order to render your stay more confortable. Best regards Nadia Booking Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2017
Stayed as a party of 6. Each couple's room was clean and comfortable. Great central location we never had to walk too far for sightseeing and evening meals and drinks. Lovely breakfast and very hospitable staff. I would highly recommend.
Comment from Hotel Management
Jun 28, 2017 by nadia, Hotel Management
Dear Sir, many thanks for your feed back, it helps us to make better our job, and render the stay of our guests as best as we can. We really hope to have you as our guest very soon in Florence again. Best regards Nadia Booking Office
5 out of 5
by Carol

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Dear Mrs Carol, we thank you very much for your comment, and hope that your stay was nice our Hotel. Hoping to hace you as guest very soon again we send you best regards Nadia Booking Office