Ratings based on 1,046 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from princeton,nj

Posted Nov 18, 2017
Location: perfect location within walking distance of many museums,churches and lovely piazzas
elegant hotel,wonderful atmosphere,very clean,fantastic breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale, FL

Beautiful Hotel in Central Florence

Posted Nov 17, 2017
The location, staff, room, and view were all spectacular. I truly hated to leave. The level of service was beyond measure. The hotel has a wonderful old-world feel. It was a great place to relax while being in central Florence. Pizza de Duomo is a short walk away. Plenty of shops, and cafes at every turn. I would highly recommend this hotel to anyone looking for an elegant place to stay in Florence. The breakfast was ok, but beautifully displayed. In addition, the hotel is exquisitely decorated.
4 out of 5
Recommended
for Everyone
by A verified traveler from D.C.

Comfor table hotel great locatoon

Posted Nov 12, 2017
Pros: Location, staff.
Location: Santa Maria Novella and the SMN Farmacia. Duomo and the Duomo museum are minutes walk. Great shopping. Nothing more than a15 minute walk.
Very comfortable and charming with good breakfast. Easy walk to all sights and particularly easy if you arrive by train. Staff was wonderful. Problem was with room described as superior. It very well could have been the worst room location Iin the hotel, being on the 1st floor and the first room you come upon as you come up the stairs and off the elevator. Beware if you want a higher level floor, book a deluxe room. Stayed at the Minerva Grand Hotel across the piazza two years ago and also booked a superior room. Got a lovely room on the 4th floor with a view of Santa Maria Novella. Maybe Expedia could clarify what constitutes a superiorroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City, OK

Everything was perfect!

Posted Nov 9, 2017
What a great hotel. Spacious room that was very clean. Prettiest bathroom I’ve been in in a long time. I stayed in four hotels through Paris, Venice and Florence and this was by far the best hotel. Don’t forget to go to the roof for the spectacular view of the Duomo at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Best Hotel in Florence

Posted Nov 1, 2017
Absolutely no bad points to say about the hotel, don't think twice about any other
5 out of 5
by A verified traveler

Posted Oct 22, 2017
We were looking for a hotel that was close to the train station and this hotel was perfect. There are also fabulous views from the hotel. The staff were all very friendly and so helpful....would go back again!
3 out of 5
by A verified traveler

Good position

Posted Oct 22, 2017
Pros: Position
Cons: As above
Location: As above
Recently returned from a stay at this hotel in a junior suite. The room was dark, with insufficient lighting and cold. Coffee and tea making facilities were rationed and not replenished daily. Plastic spoons and screwed to wall bottle openers hardly what you expected in a hotel of this quality. Slow breakfast service, with too few staff. On a positive note the hotel was in a good position for sightseeing and the bed was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen

Superb hotel, located in the heart of the action..

Posted Oct 21, 2017
Classy, elegant hotel located on the Santa Maria novella piazza itself, in full view of the grand SMN church... Friendly, helpful reception staff, superb breakfasts and comfortable rooms... Simply flawless!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Lovely hotel with great location!

Posted Oct 19, 2017
The hotel is conveniently located nearby the train station and on the square of the beautiful Santa Maria Novella Church! It is beautifully appointed, very clean, and the staff is very helpful. We will stay there again when we visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very close to train station

Posted Oct 17, 2017
Hotel is 5-10 min from train station. Also most of the tourist locations are very close. Breakfast is really good, in a buffet style.