Ratings based on 1,326 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel in a perfect location

Posted Jan 7, 2018
Clean hotel in a perfect location very close to S.Lorenzo. The room was a good size, everything working. People are very kind as well.
Comment from Hotel Management
Jan 9, 2018 by Hotel Porta Faenza, Hotel Management
Thank you very much for your kind feedback, It is a pleasure for us to learn that you enjoyed your stay with us!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

Florence

Posted Dec 20, 2017
Great hotel in a good location. Easy to find from if arriving by train and only a 5-10 min walk. The Duomo is about a 10-15 min walk. Plenty of restaurants nearby. We have a wish share room and it’s plenty big enough. Staff were helpful and checkin was quick and easy.
Comment from Hotel Management
Dec 20, 2017 by Hotel Porta Faenza, Hotel Management
Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for sightseeing

Posted Dec 13, 2017
Pros: Location, location, location, very friendly staff, helpful with advice and tips for getting around florence
Cons: Walls a little thin so some noise from other guests, but worth it
Location: Everything to see in Florence is less than a 30 min walk to the furthest point of interest. Head to bear in mind it is a city center hotel.
Everything is on your doorstep, less than ten min walk to the dome, and from there to the museams and bridges. Great location
Comment from Hotel Management
Dec 15, 2017 by Hotel Porta Faenza, Hotel Management
Thank you so much for your review. Your comment and your feedback about our services is very important for us. Thank you! We look forward to welcome you once again to our hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Wonderful quiet and clean hotel

Posted Dec 9, 2017
We had a wonderful stay at Porta Faenza. It was our fourth stay at this hotel and we keep coming back because it is perfect for a short or a long stay in Florence.
Comment from Hotel Management
Dec 10, 2017 by Hotel Porta Faenza, Hotel Management
Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to SMNstation

Posted Nov 27, 2017
I like dining room best. It’s Like old europian famer’s house.
Comment from Hotel Management
Dec 5, 2017 by Hotel Porta Faenza, Hotel Management
We’re so happy to see that you enjoyed your stay with us! We hope to have you back as our welcome guest.
3 out of 5
by A verified traveler from Wash DC, USA

Posted Nov 26, 2017
Noisy and unpleasant smell at this hotel. Convenient location to train station and restaurants.
Comment from Hotel Management
Dec 5, 2017 by Hotel Porta Faenza, Hotel Management
Thank you for your contribution! Via Faenza is a pedestrian street, so particularly quiet and usually we have no problem with double-glazed windows. Otherwise, our staff is always at clients disposal, we would have been glad to change your room with one overlooking the courtyards Unfortunately the sewer system in the city center of Florence is very old and when the weather changes can happen that there's smell from the water drain pipe, but it comes from outside, it's not due from the hotel, you should have noticed even walking around the city center.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Great location, people and breakfast!

Posted Nov 23, 2017
Very close to the central station Santa Maria Novella. All people were kind, friendly and made me really comfortable. Also the breakfast here was high quality! Well cooked various selection and clean dishes. One thing I felt uncomfortable was the weird smell in the bathroom. Not stinky but I didn’t like it so I always opened the window and refreshed the room.. However, I would really come back to Firenze and stay at this hotel again!!
Comment from Hotel Management
Dec 5, 2017 by Hotel Porta Faenza, Hotel Management
Thank you for your kind words. We are all very happy that you enjoyed your stay in our Hotel!! We really hope to see you again in Florence!!
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle aus

Great position

Posted Nov 19, 2017
Was very handy to transport, shopping and attractions. Room was great. Nice breakfast, good staff that understood English quite well. Will recommend to others
Comment from Hotel Management
Nov 24, 2017 by Hotel Porta FAenza, Hotel Management
Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from England. kent

Excellent location and near rail station

Posted Nov 16, 2017
Very friendly reception. First class room and superb breakfast. Highly recommendable.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

great location

Posted Nov 13, 2017
Pros: Location
Cons: pillows were flat and I should have addressed that on the first night
Location: Cafes, Pharmacies, self serve laundries, train station, parks and main attractions are all within walking distance
Rooms were on the small side compared to American standards, but normal size for European and was not an issue sharing a triple room. Clean, comfortable and surprisingly quiet. Breakfast was great with hot as well as cold items. The location worked out very well as we were able to haul our luggage from the train station. Also walking distance to car rentals for our road trip to Rome.
Comment from Hotel Management
Dec 5, 2017 by Hotel Porta Faenza, Hotel Management
Thank you a lot of comment. We always try to make your stay as pleasant as possible for our customers! We expect you back at our hotel!