Comfort Triple Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews of Soggiorno Madrid

Soggiorno Madrid
Viale Redi 1, Florence, FI

Reviews

8.4

Very Good

Rating 10 - Excellent. 36 out of 71 reviews" "
Rating 8 - Good. 20 out of 71 reviews" "
Rating 6 - Okay. 7 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023

6/10 Okay

Francisco

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice building but the room that we got was dirty. Mold in between the tiles in the shower. Stained comforter and sheets. Dust over wardrobe and under the bed. Recommend to improve overall cleanliness.
Stayed 3 nights in Sep 2023

4/10 Poor

Angela

Stayed 1 night in Jun 2023

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for my needs
Stayed 1 night in May 2023

2/10 Terrible

Soumya

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a terrible experience at the property, we were asked by the staff to be in two different rooms on two days so we had to waste time packing our suitcases each day. Our suitcases were moved to an open room which didn't have air-conditioning and despite our complaints and requests no resolution was provided. Worst experience and ruined our Florence vacation.

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The centre of town is walkable in 15 mins and the bus and train stations are a 10 mins walk away. The decor and shower are slightly outdated, but the property is clean. The BIG problem came when we were given the wrong information (incorrect entry code) to the front door. It was VERY late at night and we were standing outside the property for at least 45 mins trying to get in touch with someone to help us. In the end it wasn't even the person in charge of the hotel who helped, but the bookings manager. We never received an apology.

10/10 Excellent

Lina Janeth

Stayed 1 night in Dec 2022

8/10 Good

Nolga, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nicely located, only two stops from the train terminal via tram. Sam was extremely helpful in giving us suggestions and details on how to get around. I did not realized this was a B&B until we arrived, but overall it was nice.

10/10 Excellent

Mukesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam was a phenomenal host. We enjoyed our stay and would definitely come back. His advice made Florence a wonderful experience
Stayed 3 nights in Aug 2022
Response from Sam. on Nov 1, 2022
Dear Mukesh,Thank you so much for a lovely review and for being our Guests.It was a pleasure to host you and to see that our advice made your experience so enjoyable.All the best.Sam.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay! Sam is a great host and I was received well. He went above and beyond expectations by providing me tips/information on exploring Florence. I was given a map with many tips to complete my on self-guided tour. I highly recommend this property.
Stayed 2 nights in Sep 2022
Response from Sam. on Nov 1, 2022
Dear Derrick,Thank you for your kind words and this beautiful review.It encourages us to keep providing the best possible service to our guests when we see it makes a difference in improving your overall experience of this beautiful city.Its a real joy to read you highly reccomend us. We look forward to meeting with you again in the future. Best Regards, Sam.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs signage inside. I had the worst room, near elevator, air conditioning and right off lobby. Beautiful shuttered windows opened to mini patio with brooms, ladders, hose, etc. Mid night mini fridge began making loud noise and had to find and unplug. Room itself nice. Wish had better room to review.
Stayed 1 night in Jun 2022
Response from Sam on Jul 24, 2022
Dear Susan, there are no worst room in our B&B. Your Double room, is our warmest room in winter and fresher room in summer, has a complete private bathroom, direct access to the patio and the elevator is really far away, the elevator motor is on the 6th floor, we are on the first. There is a bathroom vent though, if the light of the bathrooms gets turned off, so does the vent :). Our Mini Patio, is the only space that we can use for our ongoing improvements. We had installed new generation windows, highly thermo-acoustic isolating ones, just the week before your visit, that's why you saw some material in the patio, we need it to finalize details. Patio will become a wonderful space in the near future and we're sorry you couldn't benefit from it during your stay. Maybe next time ;). Best Regards, Sam.

10/10 Excellent

Nahid, St Johns

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Teodora

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is conveniently located close to the city center and public transportation. It's very clean and staff are very accommodating.
Stayed 1 night in May 2022
Response from Sam on Jul 23, 2022
Dear Teodora, thank you very much for the kind words and the positive review, we are very happy we were able to provide an excellent stay and thankful you choosed our property for your vacation in Florence. Best Regards, Sam and Greta.

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great, clean and comfortable place to stay, thank you so much for your kind hospitality!
Stayed 1 night in Apr 2022
Response from Sam on May 15, 2022
Dear Emily, Thank you so much for this amazing review and fpr being our guest. We are thrilled we were able to help you have a wonderful stay and we look forward to you visiting us again in the future. Best regards, Sam.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Sam on Feb 14, 2022
Dear Sarah, we are very happy to see you had a wonderful stay. These kind of reviews are the best recognition to our dedication in offering the best possible experience for our guest. We would love to have you back with us in the future, a lot of improvements are happening this next weeks that we would like you to experience first hand. All the best and thank you for being a wonderful guest.

10/10 Excellent

N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Very pleased with the fantastic services! The location is very close to the centre centre - about 10/15 minutes walking distance. We had a large, clean & very comfortable room. The hotel is just a bit outside of the ZTL zone, so it was also quite easy to find a parking space. Highly recommend and would book it again in the future. Thanks again to the great host.
Stayed 1 night in Oct 2020

10/10 Excellent

Hannah, Dublin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was super helpful in showing us the best places for activities, museums, and places to eat. The location was 15 minutes walk to the center of Florence and the train station to town was right across the street. Would highly recommend!
Stayed 1 night in Aug 2020
Response from Sam. on Aug 14, 2020
Dear Hannah, Thank you very much for appreciating our work and for being a wonderful guest. We love to read that we have been able to offer a very pleasant stay to our guests. Whenever you would like to visit fronce again, you know you are welcome at our place. Regards. Greta & Sam.

10/10 Excellent

Andrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Everything was excellent.. Samir and Greta was very nice and helpful. We would recommend this place..
Stayed 3 nights in Nov 2019
Response from Sam on Nov 20, 2019
Dear Andrey, It was a pleasure for us to host you. We are very happy we were able to enjoy so much your time in Florence and the stay with us. We strive for excellence, we feel the need to help our guests to have the best memories and emotions from their time in this wonderful city.Even though we know we have to improve we are confident we are going to do so and offer most of our guest an Experience just like yours... An Excellent One. Thank you so much for choosing us. Best Regards. Greta and Saimir.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Soggiorno Madrid. Very comfortable room and great service.
Stayed 2 nights in Oct 2019
Response from Sam. on Nov 13, 2019
Dear Christopher, We would like to thank you for staying with us. It was our pleasure to host you and we feel proud knowing that we were able to offer such an outstanding stay. Best Regards to you all. Greta and Sam.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful. The only thing they can add is having irons available.
Stayed 1 night in Sep 2019
Response from Sam & Greta on Sep 10, 2019
Thank you very much for the much appreciated positive feedback. We will certainly offer an iron in the future in every room , we have this service on request as of today , but we think an available iron in the room one as you suggest will definitely be helpful. We hope to have you as our guest again as soon as possible.

10/10 Excellent

Pedro Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay!
This is a Great place to stay in Florence! Great hostess!!! Close to the city center (Walking Distance) plus, there is a tram stop right out their door!
Stayed 3 nights in Jul 2019
Response from Greta. on Jul 16, 2019
Dear JAvier, We loved having you in our B&B as a guest. It is such a pleasure to read that you had such a good stay and apreciated our position and our passion in doing this beautiful job. As we informed you , we are going to make the Sogigorno Madrid even better for our guests in the near future and we hope to have you in Florence again so that you can experience every change first hand. Thank you for choosing us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to a bus station and some shops around
Stayed 3 nights in Oct 2018
Response from Francesco on Oct 27, 2018
Many thanks for your rateing.

8/10 Good

KING LUN A

Quality of service
Stayed 2 nights in Sep 2018
Response from France on Sep 9, 2018
Many thanks for your stay.

10/10 Excellent

Grigoriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good home style hotel
Very nice hotel. Extremely good host. Very clean.Lokated in the old Florence building on the first floor. Home style place. No far from the city center, however, the street repairing close to the hotel makes it inconvenient to reach hotel when you are there first time. After that it is no problems.
Stayed 4 nights in Sep 2017
Many thanks for your stay. We hope to have you again as nice guests. Kind regards

10/10 Excellent

Enzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Thank you very much for your stay and also for your nice comment. We hope to see you again. Kind regards from Francesco / Soggiorno Madrid

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time here. staff is super accomodating

8/10 Good

Frank, Roseville, CA. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... Not bad location.
Nice hotel, safe feeling area, clean room. The staff was friendly, the hotel is a short walk to the train station and a short walk to the city center. If you are not active you may want to think a bit more before you walk. It's about 20 minutes with luggage and a 10 yr old child. The hotel was nice. Get food in the first three blocks from the station, as you get closer to the hotel the food narrows (we liked a small pizza place next to the pufumery one block parallel to the station enough to eat there twice). We would not hesitate to stay at this hotel again if staying in Milan. The hotel written directions were helpful, you just need to apply a little translation logic. The street is very busy all night, if road noise bothers you, the corner room probably won't work for you.

8/10 Good

Millyt, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
This hotel is and the people that work there are super nice. The hotel is a bit far from the train station but the people are so nice it makes up for it.

10/10 Excellent

H. Troost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the Price
A bit hard to find at first as it is right on the corner. Room a bit small but good ensuite. Breakfast food provided with tea and coffee. Very helpful Management, within walking distance to town, so once the car was parked, we walked both days. Enjoyed our stay.

4/10 Poor

Lance B

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok place, but be warned:
This property is located 4 blocks behind the train station which isn't too bad other than it is located right on the busiest street in Florence. It's the loop around the city and it is really loud. The hotel rooms are on the ground floor and you hear motorcycles and sirens all night long. I brought my own fan to drown out the noise. The maid was insistent on opening our windows every day which allowed mosiquitos in and fumes from the traffic. The AC ONLY works during the day. They turn the AC off at night which I cannot sleep hot or in a room with mosquitos. I complained to the staff, he barely spoke English and acted like I was unreasonable that I wanted AC at night, even though I had previously emailed them to make sure there was a private bath, AC, and internet. Speaking of internet. No wi-fi and there is a communal computer with the slowest dial-up connection on earth. I couldn't even check my google email. Hard beds too. If you can sleep through scooters racing by at 60 MPH all night and sirens, then you may like it. I expected more. Side note: there is a GREAT pastry shop in the block behind the hotel. Nice owners and very friendly each morning.

2/10 Terrible

Paul

Clean basic Hotel but very poor location
The Hotel in itself was fine with the rooms being very basic but clean. The Uncle and Nephew who seem to run the Hotel are extremely pleasant and helpful. That's where the good point's end I'm afraid.... The Hotel is a good 15 minute walk to the centre and is located on an exremely busy main road. The area behind the Hotel is very quiet with only a bar and restaurant to visit. I would avoid at all costs visiting this area as I was nearly mugged when going for a walk during the day, honestly ! Extremely dodgy which is why I would not stay here again..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great price
Me and my partner stayed at this hotel for 4 nights and enjoyed everything about the hotel. The owners were very friendly and even though it is not a big place it is very clean, comfortable and contains amenities that even big chains may not provide for free such as bottles of water. The walk from the centre of Florence was about 15/20 minutes which keeps in par with the price of the room. The only fault with the hotel was that it was dark as the shutters cannot be opened in the rooms, apart from this it was a fantastic hotel with a great sized room and the price was great. I would highly recommend this hotel to anyone who is looking for a cheap priced hotel in Florence.

8/10 Good

Mårten, Öland Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno Madrid - Small B&B
Very nice B&B just 10 min walking from downtown Florence. Nice restaurants and cafes just around the corner. Very good prices for the rooms, with en-suite bathroom and cleaning included.

6/10 Okay

Alfonso

Disliked: Cleanliness, property conditions & facilities
Senza infamia e senza lode; da curare un po’ di più la pulizia e la disponibilità di saponi e doccia schiuma. Da migliorare la procedura di pagamento: ad oggi (14/5) non ho ancora a disposizione le ricevute.
Stayed 2 nights in May 2023

10/10 Excellent

Gulnar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and friendly staff
Stayed 6 nights in Mar 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy biena opción en Florencia
Habitación muy cómoda, muy cerca de todo, tienes una estación de tranvia que te lleva al centro y la rstación de trenes cruzando la calle, excelente opción en Florencia
Stayed 3 nights in Mar 2023

10/10 Excellent

Gulnar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Florence with perfect location
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

E M

Disliked: Property conditions & facilities, room comfort
Nicely priced for Florence, but…
Walkable distance to center of Florence. Tram at the door when needed. However, nothing in the neighborhood; for coffee, a supermarket. The place needs a make-over. Old furniture, a very small room, bathroom outdated. Cleaning so, so. A serious investment for improvement is needed…
Stayed 4 nights in Oct 2022
Response from Sam. on Nov 1, 2022
Dear E M,Thank you for your time and for being our Guests. We need to specify, that we are literally 2min walk away from piazza di San Jacopino, which is the center of our neighbourhood. In that square you have a supermarket, a grocery store open until very late, different bars, Bistrot, Three pizzerias, trattoria, one of the best restaurants of the city in "Varadero" , a pharmacy, one of the best Ice-cream shops in "Donna Malina"... and I took 20min to explain all of this at check in , i can't explain myself how you missed those informations as our check in is all about making it easier for our guests.Also, if and when we make those serious improvements, you'll not be able to stay in high season with us for 67euro a night, having said that, we offer some great value and our facilities are way above what the city offers in our price range.We hope to have you with us again in the future, hoping that our investments will not price you out.Cheers,Sam.

10/10 Excellent

Daniele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come diceva Bruno, “Tutto molto bello!”
Stayed 2 nights in Jun 2022
Response from Sam. on Jun 24, 2022
Poche parole ma buone.... e come diceva Totò : Signori si nasce, non si diventa. E Daniele, modestamente... signore nacque! Grazie di cuore ragazzi!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022
Response from Sam on Jun 2, 2022
Dear Anonymous guest, we are really sorry we couldn't meet your expectations. We would have loved to know what went wrong but since we can't we promise to do our best for future guests and for you as well if you decide to come visit us again. Regards.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3bedの部屋を予約したが、いつの間にか2bedの部屋に変更されてしまった。市街地まではトラムで15分程度。
Stayed 1 night in May 2022

8/10 Good

Hyemin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Sam on Feb 17, 2022
Dear Hyemin, thank you so much for your review. We appreciate it and we're very grateful you choosed us for your stay in Florence. Most importantly it's wonderful to see that you enjoyed your stay with us. Best Regards. Sam.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y atención
Excelente ubicación y mas excelente aun el anfitrión Sam, nos brindó una habitación antes del check in. Todo genial y muy atento Volvería! 👍
Stayed 2 nights in Jan 2022
Response from Sam on Jan 27, 2022
Hola Eugenia, muchas gracias por las buenas palabras, me encanta y me hace mucho placer che tenia una estancia cómoda y agradable. Te esperamos con mucho placer. Sam.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto
Super amables los anfitriones te dan tips responden tus dudas. Lugar muy accesible al transporte publico Excelente lugar
Stayed 1 night in Nov 2021

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nous recommandons !!
Très bon Acceuil. Nous avons été très bien orienté pour la visite de la ville. Idéalement situé (a 10min À pied du centre où à 3min en tram). Très propre et très arrangeant. Seul bémol, pas de parking gratuit mais la possibilité de se garer pour 20e/jours à 500m de l’hôtel.
Stayed 2 nights in Aug 2020
Response from Sam. on Sep 8, 2020
Chère Melissa, c'est formidable de lire que nous avons frappé la cible et nous vous avons offert un séjour si agréable qu'il a répondu à toutes vos attentes. Nous tenons à souligner qu'à Florence, il n'y a pas de places de parking gratuites et que ce sont des décisions de la municipalité qui ne nous concernent pas, tout comme dans toutes les principales villes européennes, il n'y a pas de places de parking gratuites. Cependant, nous mettons tout en œuvre pour vous offrir de nombreuses options parmi lesquelles vous pouvez choisir. Merci beaucoup de nous avoir choisis. Sam.

8/10 Good

Verified traveler

Liked: Cleanliness
レセプションの入り口が分かりにくい。
Stayed 1 night in Dec 2019
Response from Sam on Feb 7, 2020
親愛なるゲスト、 フィレンツェでのご滞在とポジティブなレビューをお選びいただき、ありがとうございます。 あなたの経験がとてもよかったです。 私たちはあなたのアドバイスを活用し、すぐにすべてを私たちの道を見つけ、構造とレセプションに到達するのをはるかに簡単にします。 愛情を持って。 サムとグレタ。

10/10 Excellent

Catia

Stayed 1 night in Nov 2019

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zu empfehlen
Sauber, gute Lage, Personal sehr freundlich, Preis-Leistung-Verhältnis top
Stayed 2 nights in Sep 2019
Response from Sam on Oct 8, 2019
Dear Lei , It's so wonderful to read such beautiful words. Thank you for being a wonderful guest and for choosing us for your stay in Florence , we are thrilled that you found so many positive aspects about our new management and we would like to invite you to visit us again because we have so much more coming in the next months that you will be surprised. We are very happy we succeeded in helping you to have such a wonderful stay. Best Regards.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendable, a 10 minutos de Santa Maria Novella caminando y sino hay transporte enfrente del hotel que estando con valijas viene muy bien . Muy amable el chico de la recepción. Faltaría remodelar las habitaciones y un poco de limpieza en el baño pero en relación precio calidad esta muy bien.
Stayed 2 nights in Jul 2019
Response from Sam on Aug 19, 2019
Querida Olivia, Fue un gran placer tenerte como huésped en Florencia, tu crítica nos llena de orgullo. gracias por haber resumido todo en muy pocas palabras, y por apreciar la posición y el servicio del tranvía, así como por los cumplidos que nos han reservado. Estamos renovando todo así que la próxima vez que veas, encontrarás un lugar completamente nuevo... Encontrará una estructura completamente revisada en la idea de gestión, en los muebles y servicios, la reestructuración tocará cada parte del B & B, desde las ventanas y puertas hasta los baños que se reinstalarán y, obviamente, hasta los nuevos muebles. La próxima vez que vengas a Florencia sabes dónde alojarte, te sorprenderemos. Esperamos verte pronto, hemos terminado la primera parte de la renovación, todo será más hermoso. Un abrazo.