Ratings based on 263 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 5, 2019
Lovely accommodations, great location, staff was very helpful
5 out of 5
by A verified traveler from CO

Posted Apr 14, 2019
Great location with wonderful rooftop bar. Beautiful views. Heavenly bed.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 13, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 25, 2019
5 out of 5
by A verified traveler from Cambridge

Posted Mar 7, 2019
Wonderful roof top restaurant. Lovely view of the Arno. Very convenient.
5 out of 5
by A verified traveler

Posted Jan 4, 2019
Comment from Hotel Management
Feb 11, 2019 by Noemi Chiara, Hotel Management
Dear Guest, On behalf of the entire team and our General Manager, I would like to thank you for the 5 stars given! We look forward to welcoming you back in order to thank you personally. Be well, Noemi Chiara Westin Experience Specialist
5 out of 5
by A verified traveler from Cheshire

Posted Nov 27, 2018
Perfect in every way. The hotel staff are exceptional.
Comment from Hotel Management
Feb 11, 2019 by Noemi Chiara, Hotel Management
Dear Guest, On behalf of the entire team and our General Manager, I would like to thank you for the 5 stars given! We look forward to welcoming you back in order to thank you personally. Be well, Noemi Chiara Westin Experience Specialist
5 out of 5
by A verified traveler

Amazing honeymoon upgrade!

Posted Nov 1, 2018 on Hotels
Our honeymoon stay was amazing. We were offered an amazing upgrade at check in to one of the whirlpool terraces! Normally over £15,000 for four nights ( I checked!) and for £800 more we grabbed their offer! The storm hit the last day... but it didn’t dampen our stay! They treated us so well. Breakfast included with our upgrade fee and that alone was worth spending the extra. Room service, staff, reception staff were always professional and nothing was left unnoticed. The hotel lobby and bar were impressive and our terrace room was a perfect retreat. (With an amazing view of the city!) Close to sights, but we were excited to return to our room to continue our luxury stay. I’m sure the other rooms offer exceptional accommodation facilities too, but if offered the upgrade take it!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2018 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2018