Good, it has A/C
Posted Oct 23, 2013
Overall is was not bad. Compared to the other hotels in the area, you can get cheaper, but this hotel had A/C and it's very hot there....you will regret it...The rooms were clean and modern looking...The only con is that this hotel needs window blinds. From the bathroom I could see the window of the people staying above and to the right of us and the bothroom window of the people across. Also, I could see the roof where they served breakfast...It was uncomfortable using the bathroom because I know if I can see the window/roof, that means they can see me, and the window was very large. Do not take advice from the English speaker, she is a constant source of wrong information. We asked for late checkout, and the english speaker told us it would be 15% of the standard room rate of $100 we paid a night. We asked her twice just to make sure. When we checked out, another receptionist was there and we were charged 50% of the room rate for checking out 4 hours late. If I had known that I would have checked out on time. I was very upset....In addition, the english speaker gave us bad directions all the time....She is at the front desk most of the time...
Comment from Hotel Management
Oct 18, 2016 by Hotel Santa Marta Real, Hotel Management
Thank you very much for your feedback and rating, we hope you stay again.