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Reviews of Comfort Inn Santa Monica - West Los Angeles

2.5 out of 5
Comfort Inn Santa Monica - West Los Angeles
2815 Santa Monica Blvd, Santa Monica, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1003 reviews" "
Rating 8 - Good. 334 out of 1003 reviews" "
Rating 6 - Okay. 153 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service
It was good value for the area. Once renos are done, it'll be much better.
Stayed 2 nights in Apr 2024

8/10 Good

Matthew

All good on the whole
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Magali

Traveled with partner
Liked: Cleanliness, staff & service
Assez loin de la côte ,peu d’accès à pied,petit déjeuner dans un lieu peu accueillant Bref trop cher
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness
Loved the soft bed! And the room was quiet, though a bit on the small side. Breakfast was decent. Pool large but cool in temperature and not very inviting being mostly cement. Note that the second floor and roof are being renovated so areas are closed and there are workers active during the day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janis A

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was most helpful. The property was serene and well taken care of in every respect. Easy and safe parking. Very Clean.
Stayed 4 nights in Feb 2024

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service
Nice enough, clean, convenient area, parking included.
Stayed 2 nights in Apr 2024

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. Good clean but small rooms and bathroom. Excellent price. Was getting work done so didn’t look all that great
Stayed 3 nights in Mar 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay to explore santa monica, easy parking
Stayed 2 nights in Mar 2024

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with an additional sofa bed but a room with a king bed was given. Very nice 👍
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt safe with a great location. The parking garage was convenient for our rental car. The breakfast provided eah morning had lots of options & was very well stocked & very good!
Stayed 7 nights in Mar 2024

2/10 Terrible

Yoav

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the second time in a short period that I book a hotel with Expedia and shortly after booking is confirmed I get a message from the hotel that the hotel is under going renovation. This is unacceptable and the hotel was very expensive
Stayed 1 night in Mar 2024

4/10 Poor

JERAMIE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction pool closes at 8pm due to surrounding residential neighbors 😒
Stayed 2 nights in Mar 2024

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is atrocious. Rooms open to central sitting area so there is constant noise. Roof currently being renovated- heavy noise, debris and smells. Homeless people encamped right outside. Woke us with arguments at 6am. New toilet positioned in the center of the bathroom (?? No idea why). Area around hotel is blighted and not safe after dark.

6/10 Okay

Jenny

Traveled with family and small children
In the middle of the night we got a nasty smell and found it was coming from the bed. We used an extra blanet and sprayed bed smelled like throw up. When I made the front desk aware in the morning they just said they’d let housekeeping know but didn’t offer any type of compensation. There was remodeling being done on the property and they didn’t make me aware until after I booked and couldn’t cancel. It was loud staring at 8am so we couldn’t even sleep in. Noise is an issue. People having breakfast in the patio were very loud so even with no construction you can’t sleep in.
Stayed 1 night in Mar 2024

10/10 Excellent

sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. For the price, it's perfect. They had a sofa bed, but it was pretty tiny. Other than that, I think it's great. Best part was front desk! Great service is why I gave you five stars. The rooms are very far. My mom has like a bad knee, but there was no way around that. The side exit has a step that you can't see and my son can't read because has audtism and slammed on his knee and hands so hard. He was crying for a long while. They should have a ramp right there or something. That probably pissed me off the most.
Stayed 1 night in Mar 2024

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
You could hear everything! When the room next door flushes the toilet you will definitely hear it. I was expecting the place to be more safe and clean but no. The breakfast was not good either, very disappointed.
Stayed 2 nights in Mar 2024

6/10 Okay

andrew

Disliked: Staff & service
Staff not too friendly or helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

priscilla

Liked: Cleanliness
Love this hotel very nice and quiet clean rooms and very spacious. Will be coming back
Stayed 1 night in Mar 2024

6/10 Okay

Linda

Traveled with family and small children
Located in a real busy area, with cars parked everywhere along the street, the sign to parking garage is not clearly visible. However the gentleman at the front desk was pleasant and check in was quick. The room I was given was in a great location, breakfast was a plenty and delicious. The housekeepers went the extra mile to help me take out of trash bags, and give direction. The only thing that keeps me from giving this hotel a 4 star is the fact that the pool was closed for my 2nd day there, “indefinitely”. I got back from Universal Studios, wanting to relax with 2 children, and found that the pool had been closed, without notice. I would not have booked 3days-2 nights, had I known this prior.
Stayed 2 nights in Mar 2024

6/10 Okay

Rmz

Traveled with family
Liked: Cleanliness, staff & service
Property was extremely noisy at all hours.
Stayed 2 nights in Mar 2024

8/10 Good

Mort

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to fall asleep at a reasonable hour due to other guests playing loud music and talking loudly. I understand that this is not the facility's fault.
Stayed 1 night in Mar 2024

8/10 Good

Yvaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Craig

Stayed 1 night in Mar 2024

4/10 Poor

Yahaira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Damon

Traveled with partner
Disliked: Amenities
Lower end hotel with limited parking
Stayed 1 night in Feb 2024

10/10 Excellent

Saeid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice area.
Stayed 3 nights in Feb 2024

8/10 Good

Fausto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It accommodated us all really well
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. I loved the location - I could walk most places I needed to get to. The property is a bit older but has been updated & renovated, so it felt nice, and it was comfortable. The room above me was pretty noisy - I could hear every little thing they were doing - I wonder if the management could stagger having people in rooms not above/below each other to help minimize noise. The only other little complaint is that the water pressure was pretty poor. But overall, I enjoyed staying here and will stay here again on future trips!
Stayed 2 nights in Feb 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the courtyard area and the free breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Allie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick Uber to to pier but a nice quiet spot.
Stayed 1 night in Jan 2024

8/10 Good

Peggy

Traveled with family
Liked: Cleanliness, staff & service
The location was main factor when choosing this hotel the the free parking and breakfast. Hotel is a short drive to Santa monica beach and promenade and an easy drive from the airport. Parking was easy and there were always spots available. Room was small and humid (towels never dry) but the outside patio between rooms was a lovely place to soak in the sun and chill at the end of the day. It is a basic hotel that worked for us. Staff was very friendly and immediately provided us with any items we asked for.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent!
Stayed 4 nights in Jan 2024

8/10 Good

Andras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2024

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the deposit they asked, charged on the credit card, I hope the return of the charge will be fast.
Stayed 5 nights in Dec 2023

10/10 Excellent

BEATRICE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area safe and convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Val

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and hotel
The hotel was perfect for our needs. It was clean and well maintained. The staff at the desk was friendly and helpful. The hot breakfast was good too. We’ll be back to Santa Monica over the ext few months and will definitely be back.
Stayed 1 night in Jan 2024

4/10 Poor

Nirav

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Emily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Pauline

Stayed 5 nights in Dec 2023

8/10 Good

Tahnee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Christy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Comfort and great price
I needed some sleep after airport travel. It was perfect. Clean, quiet, very comfortable.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, solid hotel!
Nice, clean hotel. The breakfast is awesome. Rooms are solid. I stayed on New Year Eve and someone saying above me made a lot of noise around midnight, when they got back to their room. Would recommend this hotel for sure!
Stayed 2 nights in Dec 2023

8/10 Good

Catherine

Stayed 1 night in Dec 2023