Ratings based on 1,817 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Posted Aug 27, 2017
Beautiful hotel - very attentive staff. We wanted for nothing during our stay.
Comment from Hotel Management
Aug 28, 2017 by Hotel Manager, Hotel Management
Dawn, Thank you for taking the time to provide this five star rating. We have a fantastic staff and our location, close to all the wonderful sites to see in Los Angeles and Santa Monica assures a perfect trip to Los Angeles. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Newbury UK

Reasonably Priced suite in Santa Monica

Posted Aug 23, 2017
A big and much better change from our previous hotel. Pool was a bit small for the size of the hotel but very good overall.
Comment from Hotel Management
Aug 23, 2017 by Hotel Manager, Hotel Management
Steve, Thanks for your business and for taking the time to write this nice review! Both are truly appreciated. Looking forward to your return. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 8, 2017
Nice hotel, big rooms and perfect location! Easy walking distance (<10 min) to pier and 3rd street promenade in Santa Monica. Worked out very well for three of us looking for a socal getaway!
Comment from Hotel Management
Aug 9, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We do have a great location, just a quick walk to the beach, 3rd street promenade, Venice beach and world famous Santa Monica Pier. Add that with our two room suites that are very spacious with and a pull out sofa bed, microwave and refrigerator along with our wonderfully attentive service team and we are the perfect location to enjoy a get-away in Santa Monica. Thank you again for taking the time to share this with us. We hope to see you back again soon. Brian Murphy General Manager
4 out of 5
by A verified traveler from london

OK but expensive parking

Posted Aug 6, 2017
Breakfast was great and rooms ok but the parking is expensive as as the room rates
Comment from Hotel Management
Aug 7, 2017 by Hotel Manager, Hotel Management
David, Thank you for taking the time to let us know about your stay. I am glad you had a chance to experience our great breakfast. I can appreciate you sensitivity to the cost of parking here at the beach. You will find our hotel as one co the lowest priced parking I the Santa Monica beach area. Thank you for staying with us and we look forward to your return. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Glenview, IL

Close to the 3rd St. Promenade, a bit over-priced

Posted Aug 4, 2017
Pros: Clean, pleasant decor, comfy beds.
Cons: Most hotels now offer outlets near the beds for charging; none here.
Location: Close to public transit station. 4 blocks to the 3rd street promenade and Pier.
This very nice hotel is about 4 blocks from the heart of Santa Monica. Attractive lobby, high-quality rooms. Four of us shared a 1 BR suite to give us a little room to spread out. We paid about 490 per night, which felt high after seeing the size of the bedroom. However the area is pricey so we would probably stay here again. Minor quibbles: most hotels now offer outlets near the beds for charging; none here.
Comment from Hotel Management
Aug 7, 2017 by Hotel Manager, Hotel Management
Mary, Thank you for the detailed review. I am glad you enjoyed your stay with us. We are in a great location with wonderful two room suites. I appreciate your business and we look forward to your return. Brian Murphy General Manager
4 out of 5
Recommended
for Families
by A verified traveler from UK

Family stay in heart of Santa Monica

Posted Aug 1, 2017
Pros: Facilities. Family room/suite size. Cleanliness
Cons: Sound proofing on windows in rooms facing the street. We were on the 6th floor and it was still pretty noisy.
Location: Good location within walking distance to all things of interest, restaurants and bars in Santa Monica
Good clean hotel with good facilities but could do with better sound insulation on rooms facing the street.
Comment from Hotel Management
Aug 1, 2017 by Hotel Manager, Hotel Management
Alastair, Thank you so much for your nice review! I agree. We are in a wonderful location and the staff keeps it very clean. Thanks for noticing. We hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice hotel

Posted Jul 31, 2017
Pros: Size of the room, clean
Cons: Seating in room not very comfortable; upgrading needed like carpet, furnishings
Location: Great location near the pier, mall and restaurants close by to walk to. And next to the train.
Property is noticeably older, but in good condition and very clean. All staff was very friendly. Great location, close to beach, highway access and the Promenade mall and restaurants. Hotel restaurant food was very good too. Would recommend and stay again!
Comment from Hotel Management
Jul 31, 2017 by Hotel Manager, Hotel Management
Julie, Thank you for taking the time to share your experience with us. I am so glad you had the chance to experience our wonderful team that always goes out of their way to make sure every guests stay is top notch. We are in the final stages of our renovation planning phase and some great upgrades are in the works. Thanks you for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, GA

Absolute comfort and the staff all of them amazing

Posted Jul 12, 2017
Thank you so much for my making my work trip an excellent experience for me and my girls so relaxing I do appreciat it thanks
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Maria, What wonderful comments. Thank you for taking the time to share your great experience with us. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
3 out of 5
by A verified traveler

June 2017 stay in Santa Monica

Posted Jul 7, 2017
Pros: Only a 7-8 minute walk to SM Beach and very close to Freeway off ramp. Hotel was reasonably clean and breakfast was enjoyable.
Cons: Rooms require upgrade
Location: Reasonable location close to Santa Monica center and rail station.
Very expensive hotel in Santa Monica and we ended up looking at the Freeway and rear Car Park. Rooms are very dated and in need of un upgrade. Not allowed to park your own car as it is Valet only.
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. I appreciate your feedback as this is a great resource for us to constantly improve our guest’s experience. I will be sure your voice doesn’t go unanswered in our renovation reviews. Thank you for staying with us and we hope you will give us a chance to take care of you in the future. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great location near beach, Pier, etc.

Posted Jul 5, 2017
Pros: Convenient location and walking distance to Pier, shops, restaurants, etc.
Cons: Breakfast buffet was pricey and different items could be offered daily. Need more gluten free items.
Location: Very close to beach, the Pier, Promenade, restaurants, shops, etc.
Very convenient to shops, the Pier, restaurants, and friendly staff.
Comment from Hotel Management
Jul 7, 2017 by Hotel General Manager, Hotel Management
What wonderful comments. I completely agree. We are the location to find your perfect getaway. Our team lives and breathes a service culture that exudes comfort and relaxation that can easily be found in our genuine and uncontrollable smiles as we are all grateful and humble to serve you, our guests. Thank you for sharing your experience with us and we hope to see you back again soon. Brian Murphy General Manager