Ratings based on 1,788 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, GA

Absolute comfort and the staff all of them amazing

Posted Jul 12, 2017
Thank you so much for my making my work trip an excellent experience for me and my girls so relaxing I do appreciat it thanks
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Maria, What wonderful comments. Thank you for taking the time to share your great experience with us. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
3 out of 5
by A verified traveler

June 2017 stay in Santa Monica

Posted Jul 7, 2017
Pros: Only a 7-8 minute walk to SM Beach and very close to Freeway off ramp. Hotel was reasonably clean and breakfast was enjoyable.
Cons: Rooms require upgrade
Location: Reasonable location close to Santa Monica center and rail station.
Very expensive hotel in Santa Monica and we ended up looking at the Freeway and rear Car Park. Rooms are very dated and in need of un upgrade. Not allowed to park your own car as it is Valet only.
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. I appreciate your feedback as this is a great resource for us to constantly improve our guest’s experience. I will be sure your voice doesn’t go unanswered in our renovation reviews. Thank you for staying with us and we hope you will give us a chance to take care of you in the future. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Great location near beach, Pier, etc.

Posted Jul 5, 2017
Pros: Convenient location and walking distance to Pier, shops, restaurants, etc.
Cons: Breakfast buffet was pricey and different items could be offered daily. Need more gluten free items.
Location: Very close to beach, the Pier, Promenade, restaurants, shops, etc.
Very convenient to shops, the Pier, restaurants, and friendly staff.
Comment from Hotel Management
Jul 7, 2017 by Hotel General Manager, Hotel Management
What wonderful comments. I completely agree. We are the location to find your perfect getaway. Our team lives and breathes a service culture that exudes comfort and relaxation that can easily be found in our genuine and uncontrollable smiles as we are all grateful and humble to serve you, our guests. Thank you for sharing your experience with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from utah

Close to the beach

Posted Jul 4, 2017
Great room/service.we used free ride everywhere we went.we will go back
Comment from Hotel Management
Jul 7, 2017 by Hotel Manager, Hotel Management
Kim, Thank you for taking the time to review our hotel. Yes the room service is great and we love the free ride. We look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from cairo, Egypt

Posted Jun 23, 2017
Nice location in wonderful city . Staff are very nice
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Mohamed, Thank you for the nice we review. We do have a great location and our staff is top notch. Thank you for staying with us and we look forward to your return. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Nice hotel 10 mins walk from Santa Monica pier

Posted Jun 15, 2017
Hotel was fine and room very spacious. The pier was an easy 10 minute stroll away as were the shops and eateries. Tip: Park your car at the civic centre multi storey 24 hour parking over the road and not the expensive hotel parking, saved us $100 over the 4 days of our stay!
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Jason, Thank you for taking the time to let us know about your stay. We do have large two rooms suites that are both spacious and comfortable. Great idea on the parking for those that don't want the safety and convenience of front door drop off and pick-up with it's in and out privileges. Thank you for staying with us and we look forward to taking care of you in the future. Brian Murphy General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Surrey

An excellent hotel at a fair price

Posted Jun 12, 2017
Pros: Rooms/Suites were of a good size. Location was excellent.
Cons: A larger bar area for residents
Location: A short ten minute walk from the Pier and beach area. Shops and leisure facilities all close by within walking distance
Staff were welcoming and very helpful. Hotel was of a high standard. All areas were well maintained and clean. Rooms were large and well equipped. All in all a very comfortable and pleasant stay.
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
Kaye, What a fantastic review. I am glad you had a chance to experience our helpful and welcoming staff. and yes, our rooms, being all suites, are perfect to spread out and relax before venturing out to all the sights and activities Santa Monica has to offer. Thank you for staying with us and we hope to see you again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Very nice place

Posted Jun 2, 2017
Excellent facility! Near the beach and pier, near the mall and easy access onto highway for day trips. We prefer to stay here it is our second time to do so.
Comment from Hotel Management
Jul 14, 2017 by Hotel Manager, Hotel Management
April, Thank you for taking the time to provide this five star rating. We have a fantastic staff and our location, close to all the wonderful sites to see in Los Angeles and Santa Monica assures a perfect trip to Los Angeles. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, conviniently situated at Santa Monica.

Posted May 27, 2017
The hotel is near Santa Monica pier, metro Expo line and big blue bus stations. We went to Universal studio using metro lines. The 3-th str. is near to the hotel. There are a lot of nice restaurants near to it too. We booked breakfast which definitely worth its money. The room was big and clean. We were on a trip to Los Angeles.
Comment from Hotel Management
May 30, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience with us. We do have a wonderful location and the team keeps it very clean. And we also have nice comfortable rooms which allow our guests to spread out and relax. Thanks for staying with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Gold Coast, Australia

Great place to stay

Posted May 25, 2017
Close to everything, shopping, Santa Monica pier. Hotel was great, clean, very convenient, breakfast was great. The hotel had a washing machine and dryer (which you pay for) that was just an added bonus. We were very happy with our stay and would recommend this hotel.
Comment from Hotel Management
May 30, 2017 by Hotel Manager, Hotel Management
M&J, What a wonderful review. Thank you. We are a great beach destination when traveling to Santa Monica and the LA area. With our incredible location, two room suites and friendly and helpful staff we help make family vacations both restful and relaxing. Thank you for staying with us and we hope to see you back again soon. Brian Murphy General Manager