Ratings based on 1,859 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Posted Nov 20, 2017
Ok location, good staff attention, old deco in rooms.
Comment from Hotel Management
Nov 20, 2017 by Hotel Manager, Hotel Management
Joes, Thank you for taking the time to let us know about your stay. We do have a great location and wonderful staff. Thanks for noticing. We look forward to your return. Brian Murphy General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel close to the beach

Posted Nov 18, 2017
Very nice and the weather was beautiful close to the boardwalk
Comment from Hotel Management
Nov 18, 2017 by Hotel Manager, Hotel Management
Holly, Thank you for the lovely review. I am glad you enjoyed your stay with us. We look forward to your return. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Big Rooms, Close Walk

Posted Nov 13, 2017
Pros: Size of rooms, Clean
I stayed on the 8th floor here for 4 nights. The rooms are a great size and the fold out sofa bed worked really well for kids. The hotel staff are fantastic, the rooms clean - what more can you ask. The gym is a good size with plenty of machines and free weights. The hotel is a close walk to the pier - I would say 5 to 6 mins. All in all I could not of been any happier.
Comment from Hotel Management
Nov 16, 2017 by Hotel Manager, Hotel Management
Brendan, What wonderful comments. Thank you for taking the time to share your great experience with us. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from santa monica

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Posted Nov 4, 2017
Bar tender in the loft was awesome as was location
Comment from Hotel Management
Nov 9, 2017 by Hotel Manager, Hotel Management
Sylvia, Thank you for taking the time to write this review and giving a shout out to our bartender. We have a great team with everyone always going out of their way for each and every guest. Thank you for noticing and we look forward to your return. Brian Murphy General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, great facilities, excellent location.

Posted Nov 3, 2017
Pros: The suite was huge and very well appointed. The housekeeping was excellent, and the warm outdoor pool was fantastic, swimming at night was lovely.
Cons: The buffet breakfast at $22was not good value, I expected more selection and much better quality. The Starbucks round the corner was a better option.
Location: The location is perfect for the beach and Pier, plus the metro and shopping mall, just a short walk to everything.
The hotel staff were very helpful and friendly, especially the concierge who recommended a great LA/Hollywood tour. The facilities are excellent, such a bonus having a guest laundry room, to do a large wash for a dollar was a real help, and the shop was very well stocked with practical items as well as gifts. A choice of places to eat - dinner was very nice. My only one disappointment, which just stopped it from being a totally perfect hotel, was the expensive buffet breakfast - I was told it was $19 but actually it was $20, plus tax came to $22. The quality and amount was not worth the $22, which I fed back to the hotel, so hopefully that will improve and make this a superb place to stay.
Comment from Hotel Management
Nov 7, 2017 by Hotel Manager, Hotel Management
Ellen, Thank you for this wonderful 5 star review! We have a great staff and a fantastic location. Perfect spot for a visit to the LA area. Thank you for staying with us and we look forward to seeing you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice place to stay.

Posted Nov 2, 2017
Nice hotel. Very clean and very professional. Close to the Santa Monica Pier and beaCHES.
Comment from Hotel Management
Nov 7, 2017 by Hotel Manager, Hotel Management
Craig, Thanks for your business and for taking the time to write this nice review! Both are truly appreciated. Looking forward to your return. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

We enjoyed our stay!

Posted Oct 30, 2017
This room was over priced. Last month we were in London and Madrid and only paid $200 for lovely rooms, yet we paid $300 in Santa Monica. This seems very crazy pricy.
Comment from Hotel Management
Oct 30, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to provide this five star rating. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ.

Convenient location and comfortable.

Posted Oct 23, 2017
Double tree suites is in a very convenient location. Close to motorway, public transport, the beach and great shopping area and cafes. All staff were very helpful and courteous. The hotel is very clean, modern facilities within convenient coffee bar and restaurant. The outdoor swimming pool is also a lovely facility and gym is adequate too. The concierge staff were all very, very courteous and helpful. Probably the best we have ever encountered from our other international hotel stays. They always provided a friendly greeting and very distinguished service with always asking what can they do to help, welcome back and opening vehicle doors.Looking after our luggage and retrieving with impeccable service. Consistently excellent.
Comment from Hotel Management
Nov 7, 2017 by Hotel Manager, Hotel Management
Sue, What wonderful comments. Thank you for taking the time to share your great experience with us. What fantastic detail. We do have a great team. Thanks for noticing and taking the time to write so eloquently about them. We are humbled by your comments. I will be sure to share this with our staff that prides themselves in providing a first class experience for all our guests. I am glad you enjoyed your stay with us and we hope to see you back again soon. Brian Murphy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from des moines, iowa

Nice hotel close to beach

Posted Oct 17, 2017
Great location! Pool and work out facility extra bonus. Staff and hotel itself were excellent. Easy drive to all the tourist attractions.
Comment from Hotel Management
Oct 30, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to provide this five star rating. We have a fantastic staff and our location, close to all the wonderful sites to see in Los Angeles and Santa Monica assures a perfect trip to Los Angeles. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice hotel close to the theme parks

Posted Oct 14, 2017
Only 5 minutes walk to the theme parks. The pool was amazing and I would highly recommend this for families. The food on the property was very average. The gym also had good quality equipment.
Comment from Hotel Management
Oct 31, 2017 by Hotel Manager, Hotel Management
Tui, Hi Steven Thank you for taking the time to provide this four star rating. We look forward to your return to assure your next stay is five star. We are the perfect hotel for families, with our two room suites and wet bars. We appreciate your business and look forward to seeing you back again soon. Brian Murphy General Manager