Ratings based on 904 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Calgary

Sort of decent but not competitive for the area...

Posted Jan 10, 2018
Pros: Staff. People. Top team.
Cons: Needs a full on renovation to bring it into the modern era. Brighter - Hipper. It was depressing.
Location: Right on the beach. A bit south from the action in Santa Monica by about 3 blocks but that's nitpicking.
It's about the price point in what is a very expensive hotel zone... For this price - There are way nicer - hipper - cooler hotels in Santa Monica that I will return too... It was really the rooms that were dark and tired and looked like they were decked out in the 1990s - too brown and depressing for such a great location on the beach... The Gym was pretty dull and weak... No vibe, no energy to the property... The Staff were wonderful - really helpful and positive and upbeat - they responded well to my needs and questions... Location is great - right on the beach... But a bit off the central area of Santa Monica a few blocks to the north...
4 out of 5
by michael

Besch

Posted Nov 27, 2017 on Hotels
Very nice hotel in good location. Nice restaurants across the street
4 out of 5
by Amy

Nice , but motion detecting lights are ridiculous.

Posted Nov 23, 2017 on Hotels
Nice location one street away from the beach. The restaurant and room service are very overpriced even for 5 star standards. You have to pay for an ice service also. The gym is nice and had fruit and cold towels infused with eucalyptus at no charge. The beach is a five min walk, just one street away and the location could not be better for walking to shops and restaurants. The front desk staff are very friendly and an assortment of coffee, teas, and fruit infused water is available at no charge in the lobby. They have beach chairs you can take to the beach and the pool was heated. The patio has lovely fire lanterns and very comfortable furniture to lounge in. No free WiFi in rooms. The pillows are all feather and way too soft, but beds were comfortable. The biggest issue is the bathroom and door light come on with motion and if you get up to go to the bathroom at night, the light comes on automatically and is really bright. We could not disable it. It was terrible. We saw a lot of homeless walking around the beach area at night, behind hotel, but they were pretty much everywhere near every hotel.
5 out of 5
by Tom

This traveler left a rating score only Posted Nov 15, 2017 on Hotels
4 out of 5
by jagbir

Nice place to stay

Posted Nov 13, 2017 on Hotels
The exhaust in the bathroom stopped working on its own. The grouts in the shower were not clean. The staff was nice and service overall was very good.
5 out of 5
by Suzanne

Congratulations on outstanding service

Posted Nov 5, 2017 on Hotels
Staff were so kind and caring and very helpful with information and needs
5 out of 5
by A verified traveler

fjtesq

Posted Nov 3, 2017 on Hotels
everything was great. staff was helpful and location is perfect
5 out of 5
by Matthew C

Posted Oct 31, 2017 on Hotels
Location was great.room was big, and there was a view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
Nice location. Helpful and pleasant staff. Property is decent, clean and comfortable
5 out of 5
by armine

This traveler left a rating score only Posted Oct 28, 2017 on Hotels