Ratings based on 1,938 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 24, 2017
Been there multiple times. Love to keep going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

A Superior Experience

Posted Oct 22, 2017
Fantastic comfortable hotel with great amenities -- both in-room and elsewhere. And the best location in all of Santa Monica.
Comment from Hotel Management
Oct 23, 2017 by mmc, Hotel Management
Dear Traveler, Thank you for your recent stay and for taking the time to review our hotel. We are very happy to know that you enjoyed your stay and our great ocean front location. Thank you for your five star rating! We appreciate your business and look forward to welcoming you back to our hotel in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Perfect hotel for a family

Posted Oct 19, 2017
I took my family on this trip and it was clean and food was great and it is located at a great spot to people watch from the deck. The pier is amazing to look at at night.
Comment from Hotel Management
Oct 20, 2017 by mmc, Hotel Management
Dear Cindee, Thank you for your recent stay and for taking the time to share your experience as our guest. We are very happy to know that you and your family enjoyed your stay and especially our great ocean front location. Thank you for your five star rating! We appreciate your business and look forward to welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Beautiful spot, across from beach, but expensive!

Posted Oct 18, 2017
Pros: We loved the rooms, the balconies, the view from the room, and everyone was super friendly.
Cons: Parking-VERY EXPENSIVE! Food-VERY EXPENSIVE! No place to buy snacks. Also, watch out for the resort fee-VERY EXPENSIVE-and it's added onto your bill
Location: The location is great with easy access to the beach, and a walkway/bike path, that is great for walking and biking. There are bike rentals everywhere
I highly recommend this hotel. The rooms are nice, with very comfy beds, and nice lotions, etc. The rooms have a great view of the ocean, and our room had a firepit and loungers on a balcony, which was awesome. The pool is excellent...some people have complained that it's small, but we loved it. The hot tub is nice and HOT! Towels and chairs were abundant. It's so easy to get to the beach. The pier with rides and shops is a 3 minute walk. The walkway and bike path are great for morning strolls. The lobby is huge and there are lots of seats, with a nice little restaurant off to the side that is always open...but it is very expensive! Also, watch out for the parking...the daily rate is very high...but you really can't find a lot or street parking...so you have to use it. The resort fee is added at the end of your stay, and that's expensive too. Even so...we loved it!!!
Comment from Hotel Management
Oct 19, 2017 by mmc, Hotel Management
Dear Maria Theresa, Thank you for your recent stay and for taking the time to share your experience as our guest. We are happy to know that you enjoyed your stay at our great beach front hotel. Our location is indeed the perfect starting place from where to explore all that Santa Monica has to offer. We also appreciate your comments and constructive criticism as it is through your feedback that we know how we are doing and we can improve - thank you! We appreciate your business and look forward to welcoming you back to our hotel in the future. Sincerely, Sean Steenson Hotel Manager
3 out of 5
by A verified traveler from athens ga

Looked better in pictures

Posted Oct 16, 2017
Front desk was slow and not very helpful. Bar and pool restaurant was slow. Room was small and beds were horrible. Bathroom door wouldn’t even shut. Valets were nice enough, but they were obviously working for tips.
Comment from Hotel Management
Oct 19, 2017 by mmc, Hotel Management
Dear Guest, Thank you for your recent stay and for taking the time to review our hotel. We are disappointed to learn that we failed to meet your expectations. Please accept our sincere apologies for the lapse in service you encountered and for any inconvenience this cause you. We do appreciate your comments and constructive criticism as your feedback lets us know how we are doing and where improvement is needed - thank you ! We appreciate your business and hope to have the opportunity of welcoming you back to our hotel in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Central Location, Great Facility

Posted Oct 11, 2017
You can tell this hotel is newly renovated, the facilities are Beautiful and the views of the beach are fantastic. you are literally a skip from Santa Monica Pier and just across the street from the beach, lots to walk to. Breakfast is a little pricey for the food quality, and housekeeping wasn't as thorough as I would expect from a hotel of this caliber (not replacing toiletries for example) but overall we had a wonderful experience and very friendly staff. Pool facilities were pretty busy each day, very nice gym facilities onsite
Comment from Hotel Management
Oct 13, 2017 by mmc, Hotel Management
Dear Alicia, Thank your for your recent stay and for taking the time to share your experience as our guest. We are very happy to hear that you thoroughly enjoyed your stay, our services and our recently renovated facilities. Our great ocean front location is indeed the perfect starting place from where to explore all that Santa Monica has to offer. We appreciate your business and look forward to welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Great hotel with an amazing view

Posted Oct 9, 2017
By far best hotel I've ever stayed at, can't wait to stay here again. From the staff to the beautiful views everything was perfect which is very hard to come by these days. This hotel has blown my expectations away by exceeding them, so I would most definitely recommend this hotel to any friends and family.
Comment from Hotel Management
Oct 11, 2017 by mmc, Hotel Management
Dear Jaime, Thank you for your recent stay and for taking the time to share your experience as our guest. We are happy to know that you enjoyed your stay and our great ocean front location. We are also pleased to know that you would recommend our hotel to friends & family - thank you! We appreciate your business and hope to have the opportunity of welcoming you back in the very near future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Oct 7, 2017
Gorgeous view. Awesome location, pool is nice but narrow, poolside service somewhat slow! Great drinks!
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear temple, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you thoroughly enjoyed your stay, our services and our facilities. We do apologize for the lapse in service you encountered poolside and for any inconvenience this caused you - thank you for this feedback! We appreciate your business and look forward to welcoming you back to the beach in the very near future. Sincerely, Sean Steenson Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great location, excellent staff, amenities lacking

Posted Oct 7, 2017
Pros: great location right on Santa Monica Beach/Pier. Competent, professional staff and nice fitness facilities and pool. Cons: No gift shop (or even vending machines). Dining options limited. No refrigerator in room. Could use a bit of a makeover with the traveler in mind. Overall, nice stay with a vista that is memorable in and of itself.
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear Mark, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you enjoyed your stay, our services and our facilities. Please know that we do have a gift shop and it is located in the Ocean Spa. We will definitely work on improving our communication with guests regarding this important feature. Thank you for your valuable feedback. We appreciate your business and look forward to welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Oct 6, 2017
Our stay at Loews was great. I couldn't ask for better. The staff was excellent and met our every request. The hotel was beautiful and we had the ocean front view room. It was worth every penny. We loved every minute of our stay and would definitely go back.
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear BLloyd, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you thoroughly enjoyed your stay, our services and our facilities. We are especially happy to learn that you found our staff to be friendly and efficient - thank you ! We appreciate your business and look forward to welcoming you back to the beach in the very near future. Sincerely, Sean Steenson Hotel Manager